21 Woodlands Close #05-15 Primz BizHub Singapore 737854
Reviewed by Tommy・Submitted 28 Jan 2021・Project completed Dec 2020・Designer Claire & Lon Koh
At the beginning, everything was fine. Claire was recommended from a friend. But as the project going on, some issues happened. For example: 1. The estimated timeline (rough and estimated range, Claire could not provide an accurate timeline, said it has to be flexible) was delayed at least 2 weeks when I instructed them to stop work (a few issues not resolved). I was OK with the delay before the COVID-19 happened. The border of Malaysia already closed before I instructed to stop work. The COVID-19 was already spreading in Singapore at that time. I also need to consider the workers health. 2. Masonry works quality and designer's respond not as expected. So far 2 drainages were choked by grouting powder and concrete, which were hard to fix or even impossible to fix during touch-up after moving in. Right after we moved in, we found that the drainage at yard area was choked. The water from aircon was all flooding on floor. We informed Claire about the issue. But no reply at that day. We had to contact 3rd party to fix this before all of our floor flood. She replied 1 day after. How long we need to wait for the response if this kind of issue happened again? 3. Now under warranty (in-charged by Lon Koh), rain water is leaking from the window frame. So far the issue was checked by their contractor, but not yet arranged to fix (already more than half a month since I informed them about this issue). I am not sure how this company call it a "Project Management & Site Supervision & Audit" under "Professional Services" in the contract. It is definitely below expectation.
Please accept our sincere apology on behalf of our company. We are very sorry to learn that your experience with Claire, our Design Consultant, was less than satisfactory.
She should have handled the project timeline in a better manner which we believe can be achieved in a normal environment. However, the COVID situation has only further worsen the project timeline due to manpower shortage. Although this cannot be an excuse to a flexible timeline, we seek your understanding about this.
We understand your frustration at having to accommodate our rectification work due to our tiling workmanship. We are truly sorry about the inconvenience caused, hence we have already taken action and terminated the contract with the masonry sub-contractor in charge of your project.
In addition, we have already contacted you pertaining to the leaking issue from the window frame. According to our record, our window contractor has resolved the issue for you and highlighted that the leaking issue was due to the building façade wall.
Please be assured that this type of situation will never happen again. We have put in place processes to ensure that future projects will be delivered in a proper and timely manner.
We regret that we provided you with a less than satisfactory renovation experience and it is the exact opposite of what we pride ourselves on. We value our customers and understand the importance of delivering exceptional design, project management and customer service.
We would like to thank you for the review which has already helped us improve our operations and services.
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The information is based on the projects we received in the past year and may not represent the firm's full portfolio and capability.
Reviewed by Magnalia・Submitted 28 Mar 2021・Project completed Dec 2020・Designer Clarice Tay
Working with Clarice Tay from Project Guru made the renovation journey a pleasant one as she is very professional, responsible and responsive. She also catered to our needs without imposing her ideas on us. Even after handing over the flat, she was responsive to our request for rectification works. Overall, we are satisfied with the service provided by Clarice and would highly recommend her to anyone who is considering Project Guru. 👍🏻
Reviewed by HU ZE・Submitted 4 Mar 2021・Project completed Oct 2020・Designer Claire
The renovation started late Sep 2020, and ended around Jan 2021. Overall, the experience working with Claire was very good. She is very experienced and innovative, meanwhile the site supervisor Charles is also very considerate and patient. She could communicate clearly with examples and pictures, and always responded timely. I am very satisfied with the glass work (backing glass, shower cube and kitchen sliding door). The window work is just normal, got wrong size at the very beginning. Plumber work is good except the installation of toilet bowl, there is odour coming out. However, after arrangement by Claire, they re-installed the toilet bowls and seems like fixed the issue. I would highly recommend Claire to my friend in future.
Reviewed by Wang Ying・Submitted 28 Feb 2021・Project completed Jan 2020・Designer Claire Luo
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Frequently Asked Questions
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Based on 91 reviews left for Project Guru, the firm achieved an average rating of 4.55. Read homeowners’ reviews of Project Guru.
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Project Guru has 1 showroom in Singapore, mainly in North. See all of Project Guru's showroom addresses.
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