After thoroughly vetting a total of 6 IDs, I eventually chose Estelle as she displayed ample experience and a very hands-on / down-to-earth approach, quickly understanding my needs and adjusting her actions to fit the requirements.
The entire process from ideation to delivery was 100% seamless, and Estelle went the extra mile whenever she could to make sure everything was perfect. Now, to delve into the details at every stage of the project:
Confirmation of Requirements: The first thing I liked about this company is the fact that their quotations are fully itemized, so the customer gets a good idea what every single item/job would cost. Not all IDs provide such transparency, and this transparency has helped greatly in removing unnecessary cost items. I have also compared their itemized quotes to others, and their prices are extremely reasonable.
Design: I has a pretty clear idea of what I wanted, and so this stage was pretty smooth, with Estelle helping to enhance my ideas with her experience and aesthetic expertise. She also made the effort to run through every detail and measurement with me face-to-face, to make sure the end result is 100% tailored to the physique and user habits of me and my family.
Hacking and Removal: Super chop-chop! All done within 1 single day. Amazing efficiency!
Renovation: Very smooth process, with the workers being extra careful and adding necessary protection wherever needed. One thing I have to point out – when it comes to Estelle, you don’t even need to worry about the details. Anytime she spots something out of place, she would go ahead to fix it before you even have a chance to notice. (Glass colour not very nice, change! Wood got a bit of scratch, change! Basically, nothing ugly would be left behind). This high level of meticulousness is truly a rare thing these days.
Accessories and Touch-up: Very speedy and detailed workmanship as usual. One thing that touched me was that she went the extra mile to help search for a purchase a part of my basin (the original part was too short to be installed). I already gave up trying to fix that, but she went the extra mile to make the basin perfect. A million thanks!
I have never thought renovation could be such a happy experience. Pretty sure for as long as Estelle stays in the business, she would have me and my family as loyal customers.
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