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The Qanvast Guarantee
Renovate with peace of mind.
A free service that safeguards your renovation deposits, the Guarantee covers 50% of your contract value, up to RM50,000, in the case that the recommended Contracting Service Provider becomes insolvent.
How it works
1. Submit a quote request for recommendations 2. Engage one of the recommended IDs 3. Email your signed contract within 7 days to opt in for free |
1. Submit a quote request for recommendations 2. Engage one of the recommended IDs 3. Email your signed contract within 7 days to opt in for free |
We stand by our handpicked pool of trusted interior designers. The Qanvast Guarantee is exclusive to homeowners who engage our recommended Contracting Service Provider, following a quote request, or have submitted a direct enquiry to an approved Contracting Service Provider. Homeowners who contact a non-approved Contracting Service Provider directly will not be eligible.
How much can I claim?
Assuming all criteria for a claim are met:
Homeowner A
Contract value: RM100,000
Deposit: RM30,000
Deposit: RM30,000
No work was done, purely because the Contracting Service Provider defaulted.
Homeowner can claim up to RM30,000
Homeowner B
Contract value: RM50,000
Deposit: RM30,000
Deposit: RM30,000
No work was done, purely because the Contracting Service Provider defaulted.
Homeowner can claim up to RM25,000
Homeowner C
Contract value: RM100,000
Deposit: RM30,000
Deposit: RM30,000
After investigation, it was determined that only RM20,000 worth of work was done.
Homeowner can claim up to RM10,000
Refer to Clause 2 of the Terms and Conditions for more details.
To opt-in, send us the full copy of your signed contract (in PDF format) within 7 days of signing to guaranteemy@qanvast.com.
What is not covered?
a)
The Contracting Service Provider was not recommended by Qanvast
b)
Termination or breach of Contract initiated by a homeowner
c)
Homeowner’s refusal to accept services of Contracting Service Provider’s appointed agents or independent contractors
d)
Post-renovation rectifications and warranties issued by the Contracting Service Provider
Qanvast will make a maximum of four payouts, up to RM100,000 in aggregate, per year.
Refer to Clause 4 of the Terms and Conditions for more details.
When does the Qanvast Guarantee start?
The Qanvast Guarantee is applicable only for recommendations made by Qanvast starting from December 1, 2017.
What should I do before I make a claim?
Contact the Contracting Service Provider’s managers to notify them of your complaint and try to resolve it with them directly. Most of the time, they can resolve the issue by assigning a replacement Contracting Service Provider.
However, if the Contracting Service Provider is a sole proprietorship, and you’re unable to come to a resolution, read through the Qanvast Guarantee Terms and Conditions to see if you are covered.
If eligible, compile as much evidence as possible to submit with your claim. You’ll need some identification details of both yourself and the Contracting Service Provider, along with evidence for your claim.
How do I submit my claim?
Download the claim form here and email to us with the relevant documents attached. All claims are subject to Qanvast Guarantee Terms and Conditions.
Please note that this is a FAQ; it is not exhaustive and does not replace the Qanvast Guarantee Terms and Conditions which will prevail over this FAQ.
For more information, please refer to Qanvast Guarantee Terms and Conditions or contact guaranteemy@qanvast.com.
In particular, please note the requirement to submit a copy of the relevant contract, following a request for quote within 7 days of signing it, in order to qualify for making claims.
How long is the Qanvast Guarantee valid for?
The Qanvast Guarantee is valid for 270 days from the signed date of the first quotation, or once your renovation has been paid in full. The signed date of the variation order (if any) will not be taken into consideration. Any ongoing dispute or claim should be raised in writing before the lapsed period.
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