Review Regulation Policy
At Qanvast, we’ve formed a community to better help others find a trustworthy interior designer for their renovation. All users are encouraged to share their renovation experiences through publishing a review, after their renovation is complete.
Not only do reviews help other homeowners make informed decisions on which interior designer to engage, it gives interior firms valuable feedback on how they can improve on their services.
We value authenticity
Verified reviews play an important role in our assessment of the interior firms that we recommend to homeowners. They are accredited a higher weightage in calculating an interior firm’s rating. If the firm’s rating falls below 3.5 (out of 5) for more than 14 days, they will not be recommended to homeowners.
As such, we strongly encourage homeowners to verify their reviews by submitting their contract along with it. Upon publication, reviews that are verified will feature a checkmark in the posting.
We believe in giving you a voice
We strongly encourage you to share your experience with the interior firm you engaged for your renovation - and we want Qanvast to be a platform where you can freely express your opinions and give recommendations or caution. Because of that, our decision to withdraw any review is something that we do not take for granted.
However, on the odd occasion, someone will try to leave fraudulent feedback, spam or reviews littered with offensive language, and we thought we might shed some light on how we deal with such cases.
The Qanvast screening process
We check every review thoroughly to ensure that all reviews comply with our existing guidelines. Spam, fake feedback, reviews with offensive language and duplicate reviews (i.e. users leaving multiple reviews on the same ID, using separate accounts to leave the same review) will be weeded out and removed.
We want to level the playing field
Listed interior firms are unable to influence Qanvast to improve their reviews or ratings. Not only does the team at Qanvast constantly moderate all content submitted, we process all content, ratings, complaints and properties to ensure that curated reviews remain impartial. No advertisers or businesses receive any special treatment.
How Qanvast penalises firms engaged in fraudulent activity
- 1.We block and/or remove the fake reviews.
- 2.We crack down on companies that offer to boost a firm's reputation by leaving fake reviews on its behalf. We will remove all fake reviews created by third-party sources and penalise the interior firms caught engaging them.
- 3.Firms that engage in fraudulent acts will be investigated and temporarily suspended.
At Qanvast, we want to help homeowners make better, more informed decisions for their renovation. To do so, we will continue to ensure that our database of reviews are genuine, up-to-date and useful - just like the rest of our content!
Start your renovation journey with us by requesting for quotes!