FIND THE RIGHT INTERIOR FIRM FOR YOUR RENOVATION

We got to know of Prozfile Design through a recommendation by Qanvast. Prozfile Design stood out amongst the rest of the IDs we have met as Cadine was bold and creative in her ideas that were practical and which allowed us to have maximum utilisation of our available space. Cadine is patient in listening to our preferences and provided valuable input while keeping to our budget. The renovation process progressed smoothly and on schedule despite the labour crunch due to Covid. Throughout the process, Cadine and her colleague, Jervin, have always been there when needed, settling and answering all our questions and provided timely updates on the progress of the renovation. Cadine also brought us to shop for several of our furnitures such as sofa, dining table, curtains, lightings and fan. She even advised us on the selection of dates for the delivery/installation so as not to clash with our renovation schedule. We would like to thank Cadine and Jervin for the dedication, patience and professionalism, and more importantly making this renovation journey a seamless one for us.

**Complimenting Denise Chang (Juz Interior)** Some context: My wife and I are very quality-conscious and particular about the quality of work as we take good care and value the items that we purchase. This brought a significant challenge to Denise, who is the ID for our home. It has not been easy to work with us and to deal with our countless demands but I must say Denise's strong sense of responsibility and honest work ethics has pulled this project through. We are sincerely thankful to her for always going the extra-mile in ensuring our numerous difficult expectations are met. She tries hard and we push her boundaries in delivering quality results. She also ensured all the rectification works were favourable for us and properly delivered. An immense amount of effort on her end, which actually translates to a very favourable outcome. We are happy how it all turned out and appreciate all her efforts in this project. Thanks Denise! Continue this spirit and I'm sure you will *continue* to be one of the top IDs! (BTW, she has amazing 3D drawing skills for visualisation even if she sits on the opposite side from you!) Cheers!

M3 came highly recommended by 2 friends who both engaged designer Raeve. Unfortunately, she had to leave the country and Haikel (from my understanding, he is one of the bosses) took over my project. My experience seems to be quite different from that of my friends’. Project management was haphazard at best and the completion date was constantly delayed due to the issues below.. Haikel oversaw the kitchen countertop installation, which came with a complete crack in a portion of the countertop. This was not pointed out until I noticed it. This crack also looked like it had been patched up. It was later agreed that the broken countertop would be replaced. However, the replacement countertop was fabricated with a 1.1cm gap from from the edge of the countertop to the wall. I am unsure if this would have been installed had I not been present. After rejecting this piece, the workers proceeded to remove the countertop and chipped another slab of countertop. Due to the constant movement of the countertop, the backsplash was damaged, and I insisted that the damaged portion be replaced (especially since we had a lot of spare tiles leftover). However, the broken portion of the backsplash was merely stuck back on with silicon. This did not seem right, as the broken piece could be removed very easily. I had to demand for a proper replacement, which was eventually done. My unit was undergoing hdb’s HIP and it was made clear to Haikel that the toilets would have to pass HIP’s water test. One of the toilets failed the water test 3 times and had to undergo 3 rounds of rectification before passing on the 4th test. Without the requirement for the HIP test, I would not have known that the toilet had inadequate waterproofing. Haikel also repeatedly confirmed that a lintol had been installed above the door frame. The purpose of a lintol is to bear the weight of the wall above the door frame. Without it, the door frame may sag or collapse in the long run. We asked for a small portion wall to be hacked to prove the existence of the lintol. As it was not there, a bigger section of the wall had to be hacked to reinstate the lintol that was supposed to have been installed initially. There was a choke in one of my toilet pipes and I was first notified of the choke by the plumber (my uncle) when he first visited the site after hacking/ tiling/ plastering works. Haikel claimed that the choke is HDB’s responsibility, however a joint inspection conducted by HDB determined that this choke was due to earlier renovation works.