FAQs

What is Qanvast?

Qanvast is the go-to renovation platform that simplifies the search for reliable interior design firms for homeowners in Malaysia. Established in 2013 in Singapore, Qanvast later expanded internationally into Malaysia in 2016. • Save time on your research by browsing reviews and portfolios of interior design firms in Malaysia in one place • Get peace of mind by finding reliable interior firms on Qanvast. All firms are screened before being listed on Qanvast, and are continuously monitored • Enjoy perks and greater savings under the free Qanvast Trust Programme Simply enquire directly with the firm of your choice, or submit a short form and get a list of recommended firms, tailored to your budget and design requirements: https://qanvast.com/my/quote-request

Is Qanvast an interior firm?

Qanvast is not an interior firm and we do not carry out renovation works. We are a renovation platform that allows homeowners to get inspired by local home ideas, learn more about renovating and find interior firms. If you’d like us to recommend you suitable firms for your renovation, submit this short form here: https://qanvast.com/my/quote-request

How does Qanvast help in my renovation?

BROWSE INSPIRATION AND GUIDES: • Get inspired by thousands of real homes in Malaysia and filter them by budget, design style and more • Read handy guides on renovation do’s and don’ts, budgeting for your renovation and home products • Learn design tips and advice from homeowners in our Renovation Journey articles SUPERCHARGE YOUR RENOVATION RESEARCH: • Compile your favourite home ideas for easy reference with Qanvast Boards • Browse ideas and get inspired on the go with the Qanvast mobile app FIND A RELIABLE INTERIOR FIRM: • Browse through verified reviews by thousands of homeowners on our site • Need help in shortlisting the right firm? Submit a short form here and we will recommend up to five interior firms that fit your renovation requirements: https://qanvast.com/my/quote-request

Is Qanvast reliable?

Yes, of course! As homeowners ourselves, we pride ourselves on building a transparent and trustworthy platform that helps homeowners simplify their renovation journey. Apart from screening and continuously monitoring all interior firms that are onboard, we encourage real homeowners to leave reviews on their renovation experience, be it good or bad. To further reassure you that your renovation is in safe hands, we have also introduced the Qanvast Guarantee to safeguard your renovation deposits, in the (rare) event that your chosen firm goes insolvent.

Are the interior firms on Qanvast reliable?

Yes. All interior firms onboard Qanvast undergo a stringent vetting process, including but not limited to, checking the firm’s business registration number, office space, and more. They will only be listed if they are a good fit for Qanvast. We continuously monitor the quality of firms listed on Qanvast against verified reviews left by homeowners. Firms that fall below the rating of 3.5 stars out of 5 will not be recommended. Ratings can be found on the firms’ profiles on Qanvast.

How do I get free renovation quotes?

By submitting a request for free quotes, you will receive up to five interior firm recommendations that best match your renovation requirements. In fact, 75% of homeowners meet at least three interior firms before engaging one. If you have any questions, you can also approach our friendly Qanvast Guide personnel who will be assigned to assist you upon your submission. Connecting with interior firms on Qanvast will also automatically qualify you for perks under the free Qanvast Trust Programme.

Can I get interior firm recommendations in person?

All recommendations for interior firms will be sent to you virtually.

Does Qanvast receive any commission from interior firms?

We do not receive any commission when we match you with interior design firms. The firms pay us a fixed listing fee to keep us going!

What is the Qanvast Trust Programme?

The Qanvast Trust Programme is a free initiative to help homeowners look for reliable interior firms and enjoy perks, like the Qanvast Guarantee and exclusive home furnishing deals. https://qanvast.com/my/why-qanvast

What is the Qanvast Guarantee?

The Qanvast Guarantee is a free scheme that safeguards your renovation deposits, in the (rare) event that the interior firm you have engaged via Qanvast becomes insolvent. It covers 50% of your contract value, up to RM50,000, whichever is lower. If you’re interested in opting in for the scheme, you must submit your signed contract (in PDF format only), within seven days of signing it. Find out more here: https://qanvast.com/my/guarantee At Qanvast, we promise to recommend you only trustworthy and reliable interior design firms, and this is how we prove it — with the Qanvast Guarantee.

Do renovation prices include furniture and appliances?

Most of the renovation prices within projects do not include furniture and appliances unless otherwise stated in the 'Works Included' tab listed in each project.

How can I save home ideas that I really like?

Just tap on the heart on the top right corner of the photo and create or pick a board to which you want to save it. When the heart is filled, it means the photo has been saved to your board. To ‘unsave’ the photo, tap on the heart again. You can see all your saved photos under ‘My Boards’.

How do I edit or verify my review?

You can only edit a review within 14 days of publishing it. To access your reviews, go to 'Review a Firm' under your profile's dropdown menu, or via the link sent to your email. If you have missed the 14-day window, you can only provide an update. To verify your review, simply upload your contract and our team will verify your review within 14 days of submitting your contract.

Was my review removed?

In line with building a transparent and trustworthy platform, we do not remove any reviews unless they do not meet our posting guidelines, such as spam, inappropriate language or fraudulent reviews. For more details, refer to our review regulation policy: https://qanvast.com/sg/review-policy

Why do I need to log in to publish a review?

To ensure all reviews are real and authentic, we require homeowners to log in or create an account with Qanvast to publish a review.

How does Qanvast make money?

If everything on Qanvast is free, how do we make money? Interior firms who come onboard pay us a fixed listing fee to keep us going!

How do I delete my Qanvast account?

To delete or remove your account on Qanvast and related personal data, please drop an email to heretohelp@qanvast.com.

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