The Qanvast Guarantee

Renovate with peace of mind.

A free service that safeguards your renovation deposits, the Guarantee covers 50% of your contract value, up to S$50,000, in the case that the recommended Contracting Service Provider becomes insolvent.

How to opt in
MEET
Connect with service providers through Qanvast.
ENGAGE
Ensure the service provider you engaged fulfills the criteria.
OPT IN
Submit a PDF copy of your signed quotation within 7 days of signing. You will be notified via an email on the approval status.
MEET
Connect with service providers through Qanvast
ENGAGE
Ensure the service provider you engaged fulfills the criteria
OPT IN
Submit a PDF copy of your signed quotation within 7 days of signing. You will be notified via an email on the approval status.

The Qanvast Guarantee is only applicable for homeowners who engage an eligible service provider through our quote request feature, our direct enquiry feature or our events. Homeowners who contact an ineligible service provider on Qanvast, or have approached the service provider directly out of Qanvast will not be qualified. Once you have signed the quotation with the eligible service provider, you will have to opt in for this free service within 7 days from the date of your signed quotation.

The approval process could take up to a week. During this time, we may contact you for verification. To speed up the approval process, the homeowner who sent in the initial quote request enquiry should opt in for the Qanvast Guarantee. You will receive an email notifiying you of the approval status.

Please note if you have a variation order or revised quotation, you will have to submit the signed document within the next 7 days of signing using the initial applicant’s name. Otherwise, the claim payout will be based on the initial quotation sum that was received.

How much can I claim?
Assuming all criteria for a claim are met:
Homeowner A
Contract value: S$100,000
Deposit: S$30,000
No work was done, purely because the Contracting Service Provider defaulted.
Homeowner can claim up to S$30,000
Homeowner B
Contract value: S$50,000
Deposit: S$30,000
No work was done, purely because the Contracting Service Provider defaulted.
Homeowner can claim up to S$25,000
Homeowner C
Contract value: S$100,000
Deposit: S$30,000
After investigation, it was determined that only S$20,000 worth of work was done.
Homeowner can claim up to S$10,000
Refer to Clause 2 of the Terms and Conditions for more details.
What is not covered?
a)
The Contracting Service Provider was not recommended by Qanvast
b)
Termination or breach of Contract initiated by a homeowner
c)
Homeowner’s refusal to accept services of Contracting Service Provider’s appointed agents or independent contractors
d)
Post-renovation rectifications and warranties issued by the Contracting Service Provider
Qanvast will make a maximum of four payouts, up to S$100,000 in aggregate, per year.
Refer to Clause 4 of the Terms and Conditions for more details.
How long is the Qanvast Guarantee valid for?
The Qanvast Guarantee is valid for 270 days from the signed date of the first quotation (variation order will not be taken into consideration), once payment has been made in full, after which Qanvast will not be liable. Any ongoing dispute or claim should be raised in writing before the lapsed period.


When does the Qanvast Guarantee start?
The Qanvast Guarantee is applicable only for recommendations made by Qanvast starting from September 1, 2016.
What should I do before I make a claim?
Contact the Contracting Service Provider’s managers to notify them of your complaint and try to resolve it with them directly. Most of the time, they can resolve the issue by assigning a replacement Contracting Service Provider.
However, if the Contracting Service Provider is a sole proprietorship, and you’re unable to come to a resolution, read through the Qanvast Guarantee Terms and Conditions to see if you are covered.
If eligible, compile as much evidence as possible to submit with your claim. You’ll need some identification details of both yourself and the Contracting Service Provider, along with evidence for your claim.


How do I submit my claim?
Download the claim form here and email to guaranteesg@qanvast.com with the relevant documents attached. All claims are subject to Qanvast Guarantee Terms and Conditions.