Review Regulation Policy
At Qanvast, we’ve formed a community to better help you find a trustworthy interior designer for their renovation. Homeowners are encouraged to share their renovation experiences by publishing a review, after their renovation is complete.
Not only do reviews help other homeowners make informed decisions on which interior designer to engage, it gives interior firms valuable feedback on how they can improve their services.
We value authenticity
Verified reviews play an important role in our assessment of the interior firms that we recommend to homeowners. They are accredited with a higher weightage in calculating an interior firm’s rating. If the firm’s rating falls below 3.5 (out of 5) for more than 14 days, they will not be recommended to homeowners.
As such, we strongly encourage homeowners to verify their reviews by submitting their contract along with it. Upon publication, reviews that are verified will feature a checkmark in the posting.
We believe in giving you a voice
We strongly encourage you to share your experience with the interior firm that you engaged for your renovation. We want Qanvast to be a platform where you can freely express your opinions and give recommendations or caution. Because we strongly value your feedback, we do not withdraw any review, unless they do not comply with our guidelines (see next section), our decision to withdraw any review is something that we do not take for granted.
However, on the odd occasion, someone will try to leave fraudulent feedback, spam or reviews littered with offensive language, and we thought we might shed some light on how we deal with such cases.
The Qanvast screening process
We check every review thoroughly to ensure that all reviews comply with our existing guidelines.
However, there are cases where reviews will be removed:
- Reviews that contain fraudulent feedback, spam, offensive language or blatant solicitation for businesses
- Duplicate reviews (homeowers leaving multiple reviews using separate accounts or getting someone from the same household to leave a similar review)
- Reviews that provide little or no context (e.g. entering gibberish to hit the minimum word count)
We also do not encourage homeowners to leave reviews without proof that they have actually engaged the interior firm. As such, for unverified reviews, we reserve the right to request for additional information from time to time for our verification. In the event where legitimacy can’t be proven, we may remove the review from our site.
We want to level the playing field
Listed interior firms are unable to influence Qanvast to improve their reviews or ratings. Not only does the team at Qanvast constantly moderate all content submitted, we process all content, ratings, complaints and properties to ensure that curated reviews remain impartial. No advertisers or businesses receive any special treatment.
How Qanvast penalises firms engaged in fraudulent activity
- We block and/or remove the fake reviews.
- We crack down on companies that offer to boost a firm's reputation by leaving fake reviews on its behalf. We will remove all fake reviews created by third-party sources and penalise the interior firms caught engaging them.
- Firms that engage in fraudulent acts will be investigated and temporarily suspended.
At Qanvast, we want to help homeowners make better, more informed decisions for their renovation. To do so, we will continue to ensure that our database of reviews are genuine, up-to-date and useful - just like the rest of our content!
Start your renovation journey with us by requesting for quotes!