Sengkang West Way

Designed by Archive Design

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Property Type
HDB
Property Status
Resale
Area Size
88m²
Cost
S$38,000
Bedrooms
2
Style
Modern
Renovation Duration
9 weeks
Year of Completion
2019
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Works included

  • Carpentry
  • Flooring
  • Hacking
  • False Ceiling
  • Painting
  • Plumbing
  • Feature Wall
  • Electrical Rewiring
  • Aircon
  • Tiling
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About Archive Design

Firm expertise: The firm has experience in maisonette and loft units and A&A works. The firm also has in-house carpenters, and handles interior styling services. --- We are a dynamic team of interior designers, project coordinators and drafters. We pride ourselves in our designs and attention to details. We source locally and overseas for unique materials and touches to make your home a truly unique one.
Firm expertise: The firm has experience in maisonette and loft units and A&A works. The firm also has in-house carpenters, and handles interior styling services. --- We are a dynamic team of interior designers, project coordinators and drafters. We pride ourselves in our designs and attention to details. We source locally and overseas for unique materials and touches to make your home a truly unique one.Read MoreHide

Rating

4.7
Based on reviews left by homeowners
Professionalism4.7 / 5
Workmanship4.7 / 5
Project Management4.6 / 5
Design4.8 / 5
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Reviews (32)
Glanies Ng
Appalling customer service and work standards

Reviewed by Glanies Ng・Submitted 10 May 2022・ Project completed May 2022・Designer Lucas Yang

Work standards are appalling. Here are some that take the cake - some hot water pipes have absolutely no water running through them and my concealed toilet bowl and bath mixers are both installed slanted. The concealed piping for the toilet bidet was meant to be installed on the left but they installed on the right. And instead of concealing the pipe joint in the wall, they installed it outside. There are more. While installing a wooden plank in the wall, the contractor bust a water pipe. While immediate action was taken to seal the pipe on the spot, the damage caused secondary damage to the concealed pipes resulting in damaged walls and paint. When we alerted them about the urgent situation, they did not offer immediate assistance. After we got our own contractor to fix it for $1k+, they did not offer to pay for it but just kept silent like it didn't happen. There were plenty of other mistakes. My bedroom door laminates are wrong. My kitchen cabinet measurements were wrong. My expensive Ceasarstone quartz was cut wrongly because they didn't know how to install a farmhouse sink. My concealed pipes were run badly - there pipes in the concealed ceiling of the two toilets leaks, ruining my paint work even before we moved in. We were promised copper but PVC was used for the water pipes. When all these mistakes happened and were pointed out to them, no word of apology was given. No concern was also expressed for the inconvenience we had to face due to their mistakes. When we moved into the house, it was literally still a construction site. I have 2 young children and it was not safe. We had to all squeeze into one room and use only 1 toilet because the other toilet was still undone. I wouldn't have minded living like this if they had been proactive about informing us of delays and bothered to deliver good customer service. There were also two instances when Lucas completely disappeared. The first was when he supposedly contracted covid. They sent us his PCR test report as proof - so fine. The next disappearance was unexplained. When asked repeatedly where he was, Nicole, his project manager, did not respond to our queries. Only when pressed for an answer 2 months later did she say that he had suffered a serious injury (broke two wrists) and that Archive had informed all clients through an email. We never got that email. Even if we did, it is a poor choice of communicating bad news and managing a relationship with a client. Up to now, we have yet to hear from Lucas despite repeated texts and calls. We learnt from another home owner that throughout her time reno period, Lucas frequently gave excuses for his many disappearances and was similarly uncontactable. Nicole was also not responsive; we'd get a response to our texts like 2 - 3 days later or even longer. We learnt from his contractors that they have yet to receive payment for work done even after clients have made payment. At one point, Rachel, a senior project manager, came to my house saying that she'd take over the project to complete it. We agreed that it'd be reasonable to expect responses to our text in 2 days. It's been 3 weeks since I spoke to her and I haven't heard from her yet. Its gotten to a point that it is very hard to trust them. We did not feel like valued clients at all. If anything, we felt like we were taken for a ride. We chose to entrust our property to an incompetent team and that's on us - we have to deal with it and live with their mistakes. Pls note that the renovation end date stated below is not accurate. The reno is left incomplete. I have to state a reno end date because of Qanvast review platform requirement.

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Glanies Ng
Appalling customer service and work standards

Reviewed by Glanies Ng・Submitted 10 May 2022・ Project completed May 2022・Designer Lucas Yang

Work standards are appalling. Here are some that take the cake - some hot water pipes have absolutely no water running through them and my concealed toilet bowl and bath mixers are both installed slanted. The concealed piping for the toilet bidet was meant to be installed on the left but they installed on the right. And instead of concealing the pipe joint in the wall, they installed it outside. There are more. While installing a wooden plank in the wall, the contractor bust a water pipe. While immediate action was taken to seal the pipe on the spot, the damage caused secondary damage to the concealed pipes resulting in damaged walls and paint. When we alerted them about the urgent situation, they did not offer immediate assistance. After we got our own contractor to fix it for $1k+, they did not offer to pay for it but just kept silent like it didn't happen. There were plenty of other mistakes. My bedroom door laminates are wrong. My kitchen cabinet measurements were wrong. My expensive Ceasarstone quartz was cut wrongly because they didn't know how to install a farmhouse sink. My concealed pipes were run badly - there pipes in the concealed ceiling of the two toilets leaks, ruining my paint work even before we moved in. We were promised copper but PVC was used for the water pipes. When all these mistakes happened and were pointed out to them, no word of apology was given. No concern was also expressed for the inconvenience we had to face due to their mistakes. When we moved into the house, it was literally still a construction site. I have 2 young children and it was not safe. We had to all squeeze into one room and use only 1 toilet because the other toilet was still undone. I wouldn't have minded living like this if they had been proactive about informing us of delays and bothered to deliver good customer service. There were also two instances when Lucas completely disappeared. The first was when he supposedly contracted covid. They sent us his PCR test report as proof - so fine. The next disappearance was unexplained. When asked repeatedly where he was, Nicole, his project manager, did not respond to our queries. Only when pressed for an answer 2 months later did she say that he had suffered a serious injury (broke two wrists) and that Archive had informed all clients through an email. We never got that email. Even if we did, it is a poor choice of communicating bad news and managing a relationship with a client. Up to now, we have yet to hear from Lucas despite repeated texts and calls. We learnt from another home owner that throughout her time reno period, Lucas frequently gave excuses for his many disappearances and was similarly uncontactable. Nicole was also not responsive; we'd get a response to our texts like 2 - 3 days later or even longer. We learnt from his contractors that they have yet to receive payment for work done even after clients have made payment. At one point, Rachel, a senior project manager, came to my house saying that she'd take over the project to complete it. We agreed that it'd be reasonable to expect responses to our text in 2 days. It's been 3 weeks since I spoke to her and I haven't heard from her yet. Its gotten to a point that it is very hard to trust them. We did not feel like valued clients at all. If anything, we felt like we were taken for a ride. We chose to entrust our property to an incompetent team and that's on us - we have to deal with it and live with their mistakes. Pls note that the renovation end date stated below is not accurate. The reno is left incomplete. I have to state a reno end date because of Qanvast review platform requirement.

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Property Type
HDB
 
Property Status
New
 
Area Size (m²)
Budget (S$)
Keys Collected
Yes
 
This firm has a minimum budget requirement of S$30,000.