Key Concept

After browsing through many renovation projects/firms through Qanvast, I found a few projects under Key Concept which I really like. Hence I decided to enquire the company and was assigned to my ID, Hao Wei. From the very beginning, he was very quick and prompt in answering all our (mine and my family’s) numerous questions as it is our first time renovating our 4-room HDB flat and it is considered a big project for us. After going through so many rounds of quotations and changes, we decided to engage Hao Wei in the end (was comparing with other quotations too) as I found that he is very approachable and we had build a good relationship from the beginning. I was also very satisfied with the design concept that he showed us in the 3D rendering. He is also very hardworking and he will go out of his way to make sure that everything was going smoothly during the renovation period. He would give timely updates on the renovation progress and will make sure to inform us of any potential delays. As any other renovation projects, there was a few hiccups that occured during the last week of renovation but he handled all the issues professionally. He also managed to deliver the project within the timeline that he gave us in the beginning with little delays, which my family was very happy with as we did not want to move in after the Hungry Ghost Festival. Some positive things about the contractors that the company engaged: 1. The carpentry workmanship was on point and there were not much defects/issues with the carpentry. 2. The tilers that they engaged was also very professional and even when there were some issues with 1 or 2 tiles after we moved in, they managed to rectify it immediately. 3. The electrician was also very very professional and friendly. He did a super good job in re-wiring our house and there were no issues with the lightings and all. Positive things aside, there are some points which I feel the company/contractors could improve on: 1. Door workmanship was not really satisfactory and there were quite a few major issues with our new doors. My take on this is that the contractors and ID should have a clearer communication between each other (on the measurements, alignments etc) before installing the doors. However, issues were rectified after we moved in within 2 weeks. Other than that, Hao Wei managed to rectify all the issues within 2-3 weeks of moving in. Thanks Hao Wei for creating a homely space for my family to live in. Even tho he is quite new in taking up resale projects and it may be more tricky than BTO projects, he managed to resolve all the issues. Will recommend Key Concept and Haowei!

We chose to engage Kelly (IG: @kellepathy) from Key Concept because we felt that she was an ID that could understand our concept well. This is critical for us as we are often busy with work and we need someone who we could trust to give us good suggestions and recommendations that is practical and yet in a style which we would like and at the same manage the progress and timeline well. Kelly is also very prompt in replying our group chats (which is very important for an ID! especially when you have a tight timeline) All in all, working with Kelly made the renovation of our first home a really enjoyable one and she is definitely someone who we will recommend to all our friends and family (if she’s even free to take up their case haha).

I am a first time owner. It is comfortable to work with Yilin as she understands what do I want after communicating. She responded very quickly too. She updates me timely as she is experienced. Deadlines are met and I love her upcoming schedule of work via WhatsApp. The workmanship of the kitchen cabinets and plumbing are very good. I will definitely recommend Yilin of Key Concept. Thank you.