Key Concept

Renovation is a long and stressful journey, especially for first-time BTO home owners like myself, and we are so blessed to have a partner and companion on this journey in Amy, who was our ID from Key Concept. On our first meeting, Amy was amiable and very receptive to our ideas and suggestions and we had a great discussion on our 'dream home'. When we received the 3D drawing, we knew that Amy had understood what we wanted and was the right person to deliver that dream home. Throughout the entire renovation process, Amy was very patient and responsive to our new ideas, additional requests and endless questions, some of which, on hindsight, were very basic. We were very appreciative of her understanding. Amy also has very good contractor and time management skills, evident by the fact that she handed over our BTO to us ahead of schedule, despite us giving her a very demanding timeline. We also saw how she coordinated with the numerous contractors that Key Concept worked with as well as the other contractors/ vendors for our own purchases that we handed over to her, and we have to take our hats off to her. I am also impressed with Key Concept's contractors' workmanship and quality, such as the painting, tiling and carpentry. I'm proud to say that through Amy and Key Concept, I now have a home that screams 'a dream come true'.

We had the pleasure of working with Anna and Joel, two talented interior designers who helped with the renovation of our apartment. They had a great eye for design and transformed our living space into a beautiful and functional home. One of the standout qualities of Key Concept was their selection of contractors, who were very professional and competent. They worked with a team of skilled professionals who were experts in their respective fields, ensuring that the renovation work was carried out to the highest standard. The contractors were punctual, efficient, and respectful of our space, and they worked closely with Anna and Joel to ensure that everything was executed well. Even though they had planned everything meticulously, there were still a few minor issues that needed to be addressed. However, they were quick to respond and rectify these issues promptly. They were very professional and courteous and took ownership of the problem until it was resolved to our satisfaction. Overall, we are pleased with the outcome of the project – they understood our vision and style, and transformed our apartment into a beautiful and functional living space that we are proud to call home.

We were really clueless as it was our first time renovating a home, we got paired with Valerie and shared our likes and dislikes with her and she really took the time to understand our wants in a home and it was a pretty chill session. We met up the second time, got the quotation and made our decision on the spot. When we saw the 3D rendering - it was like Valerie was holding the perfect answer sheet - it was exactly what we envisioned. Valerie is young but super detailed and creative. She was readily available at any time and replied to our messages and calls promptly. Throughout the renovation process, I have to admit... there were some third party inconveniences but Valerie got it settled immediately despite being on course on that day. Mostly, it was seamless and smooth and it was definitely fast - we were able to move in before the CNY holidays. She will also update us when there were works going on for that day or week. We got our keys in October, settled the defect checks in Nov and managed to move in mid- Jan and it definitely would not be possible without our awesome ID - so thank you so much Val! It is also thanks to you that we get loads of compliments from our guests. The whole reno process was such a pleasant experience. We love our home so much!