Key Concept

Embarking on the journey to revitalize our living space, my family and I had the pleasure of working with Gwen from Key Concept. Her dedication, creativity, and professionalism have left an indelible mark on our home, turning it into a conducive space that perfectly blends comfort and functionality. One of the most commendable aspects of Gwen's expertise is her ability to work within a budget without compromising on quality or design. From the outset, she took the time to understand our requirements and tailored her recommendations accordingly. Gwen's strategic approach ensured that every penny was well-spent, maximizing the impact of the transformation while keeping our financial goals in check. The heart of any home, the kitchen, underwent a stunning transformation under Gwen's guidance. Her insights into optimizing space and workflow were invaluable. Gwen's professional opinions on color schemes brought a harmonious balance to the kitchen, creating an inviting atmosphere that resonates with our lifestyle. The functionality of the redesigned kitchen is a testament to her meticulous planning and understanding of our needs. Gwen's remarkable problem-solving skills were evident throughout the renovation process, effortlessly proposing a variety of solutions to overcoming challenges arising after hacking works were completed that cannot be anticipated prior and kept the project on track. Moreover, her collaborative spirit fostered an environment where our ideas were not only heard but seamlessly integrated into the design. Gwen's ability to listen attentively, consider our input, and translate it into a reality that surpassed our expectations showcases her exceptional commitment to client satisfaction and her adeptness in turning conceptual visions into tangible, stunning results. Undoubtedly, patience is a virtue, and Gwen embodies it flawlessly. Despite our frequent changes in decisions, she remained calm, understanding, and accommodating throughout the entire process. Her patience not only alleviated the stress that can accompany home renovations but also fostered a positive and collaborative working relationship. Gwen's ability to adapt to evolving preferences and decisions showcased her professionalism and commitment to client satisfaction. In conclusion, working with Gwen has been an absolute pleasure, and the results speak volumes. Our home has been transformed into a space that not only meets our functional needs but also reflects our aesthetic preferences. Gwen's ability to stay within budget, redesign our kitchen with expertise, solve problems creatively, collaborate effectively, customize details, and maintain patience throughout the process is truly commendable. If you are seeking an interior designer who brings a perfect blend of creativity, professionalism, and client-centric focus, look no further than Gwen. Our home is a testament to her remarkable talent, and we recommend her to anyone in search of a transformative and positive design experience.

In a home-building process that could have been overwhelming, having Kelly in our corner was a blessing, as she turned this journey into a fulfilling experience. From the very beginning, Kelly's attention to detail and eye for design resonated with us, setting her apart from other designers we considered. We truly loved and appreciated her communication style. Unlike others who seemed transactional and focused on closing deals quickly, Kelly prioritized the quality of her work and emphasized the importance of a comfortable timeline. Waiting four months for her availability was an easy decision, knowing we had found someone who cared deeply about our project. Throughout the journey, Kelly displayed patience, meticulousness, and problem-solving skills, especially when dealing with the complexities of our older home. Her rock-steady calmness, coupled with her “on-the-ball” attitude, kept us calm during the entire construction process, because no matter what road blocks we faced, she would always find a way around. We also understand that she insists in only working with sub-contractors the is familiar with, and has no qualms for pausing the project, if the right man for the job is unavailable. This speaks volumes of her pursuit for quality. Kelly is extremely hands-on. She knows every inch of the ground and will never disappear. Kelly's flexibility and empathy regarding our financial constraints further solidified our appreciation for her. She guided us seamlessly through decisions on tiles, carpentry, fixtures, and paint colors, ensuring everything falls into place without unnecessary pressure. What truly sets Kelly apart is her accountability. Despite managing multiple projects, she consistently responded to our queries, showcasing an impressive awareness of every detail within the process. Our youthful connection with her added an exciting dynamic to the journey, making it more than just a construction project. We are grateful that we allowed Kelly the freedom to infuse her creativity into our space. Trusting her instincts and giving her room for experimentation was key. We deliberately avoided micromanaging, understanding that she thrives when allowed to work on her own terms. This freedom resulted in a home that perfectly resonates with us and surpasses our expectations. It was a joy watching how well she works in tandem with her carpenter, tiler and electrician all in the same space. Seeing the eco-systems that goes behind building our space was very re-assuring, and makes us appreciate the space more. We initially believed a good interior designer merely just transforms spaces aesthetically, but Kelly exceeded our expectations by understanding our needs and creating a home that is an extension of our characters. As we walk into our home, the quote on Key Concept's office walls, "We don't build houses, we build homes," resonates deeply. Thanks to Kelly, our dream home is not just a place; it's a feeling of safety and ease. Kelly, thank you for turning our dream home into a personalized masterpiece, reflecting both your expertise and our unique style. ps. For owners solely focused on speed, cost-cutting, and must have strict control over every aspect of construction, find someone else, maybe even don't hire an ID. However, if you desire someone genuinely committed to transforming a blank canvas into a bespoke living space, prioritizing your needs, then Kelly is your choice. Securing a slot with her might be a challenge these days, but as we've experienced, the wait is unquestionably worth it.

Vibes - that was the first encounter with Gloria :) As first time homeowners, we didn't know what to expect. We took the chance to see what Key Concept has to offer and within the next hour, we received a call from Gloria - explaining some of the processes/details that we ought to know. + point for the 'first impression' !. We then decided to head over to the showroom to discuss further on the renovation and I must say, she has a great eye for design, and amazing attention to details. Another + point for this ! Since that appointment, we didn't waste any time making appointments with other ID companies and just went with Key Concept. The proposal she had for us matched our style/theme/design perfectly and as it got too overwhelming to have to choose from tons of options (tiles, laminates, paint, and others), she made it easy and convenient for us by proposing/shortlisting some of the things that will match well with our house design - which we were really really appreciative and grateful for ! Generally, almost 80% of the design options chosen for our home was done by Gloria as we put our utmost trust in her and she kinda just knew and hit the spot when it comes to our preference. Hiccups are unavoidable when it comes to renovation but Gloria managed to resolve it without having us to worry too much and always assured us that our renovation timeline is still within target and not delayed. She has been responsive even after the renovation has completed. Thank you Gloria, for doing up our house renovation so smoothly even if it's just a simple/minimalist home !