Key Concept

My wife and I enlisted Weihao from Key Concept for the renovation of our BTO. Weihao was and continues to be very dependable, from the time of selection of the different items, all the way to overall planning of the space, down to overseeing the actual renovation itself. He works well both looking at the big picture as well as the minute details. Working with him gave a lot of relief during the renovation process, and even now, he still remains responsive in giving advice and his thoughts on how best we can continue to decorate our space. We highly recommend Weihao for anyone considering their renovation.

Key Concept was one of the first companies we visited last year (Sep 2021) when we were still looking around. Our assigned ID that we met was Kean. After the first meeting, it was evident that he had prepared beforehand as he gave us quite a number of useful suggestions based on our floorplan during that first meeting. After visiting a couple more companies, we ended up choosing Key Concept as we were most impressed by them (we went with the 3D render option upfront that allowed us to decide again after getting a couple of 3D renders). Prior to commencing our reno (we only collected our keys in Jun 2022 due to the delay caused by covid), Kean was always on the ball to make sure that we had done everything that could be done (e.g. finalizing the 3D renders, accompanying us to choose tiles & sanitary fittings, deciding whether certain furniture like tv console should be part of carpentry). Meetings at the Key Concept office were always efficient as they had most of the materials and sample carpentry for us to see before deciding. Throughout the actual reno (Jul - Sep 2022), Kean was prompt in providing us with updates and answering questions that we had along the way. Although there were some slight hiccups (unavoidable in reno), he was quick to attend to them and got the necessary people to resolve it. We were really glad & happy that our reno was completed within 2 months! Overall we would highly recommend Kean & Key Concept for anyone looking to have a hassle-free reno journey!

I chanced upon Key Concept as one of the few IDs firms that has style reference on dark themed homes. I am glad I have engaged Key Concept to design my first home. Ce Xun from Key Concept was my ID and he did his best to keep to my budget yet at the same time, kept the design of high quality and standards. I am not someone easy to deal with especially when it comes to what I want. I can be quite direct when I know I don't like it. Experiencing other pushy IDs where they pushed their designs/styles to my house which is not to my liking despite me saying, Ce Xun did not. In fact, he even told me the pros and cons of what I wanted, whether it was practical. This actually gave me a clearer view of things and even though eventually I still decided to go ahead, he gave his opinions to make things look less out of place. We did face some hiccups along the way, as this is part and parcel of renovation. However Ce Xun was prompt in addressing and rectifying the issues efficiently. Even after we have paid the last payment, and asked for help, he never ignored us and continue to help as and when he could. Ce Xun also did a good job in managing all the other contractors that I have outsourced. He planned the schedule in such a way that the different contractors will have their own space to install door stickers, gates, acrylic panels etc. He even gave advice on the door stickers colours and designs! Glad to have chosen Key Concept from the start!