Key Concept

We had a smooth and wonderful renovation process working with Kelly! She was one of the 8 IDs that we met and she instantly stood out as our top choice! Kelly was easy to speak to and she could quickly understand out design direction and made useful suggestions that are not only aesthetically pleasing but practical at the same time. Her proposed design was a perfect it and close to our budget too! The entire process was extremely smooth as Kelly was excellent at managing and coordinating the renovation. She keeps us updated with a detailed timeline of the numerous on-going works and she constantly provided us with updates through text, photos and videos. Whenever we had any questions or there were any issues, Kelly would instantaneously reply us to help resolve any issues. Whenever we meet a crossroad, kelly would provide us with invaluable advice as share with us the pros and cons to help us make informed decisions.Besides proposing a good design and decor for our home, her team also produced quality workmanship that was well praised by our friends and family. Our renovation was completed on-time and we were extremely happy with the result! Even after the renovation was completed, Kelly would constantly check in with us to ensure there weren’t any issues and if there were he would immediately provide help to resolve it. We’re really happy and lucky to have Kelly as our ID

We had a very good experience with our ID, Kelly! She was the fifth ID we met and we found that she best understood our vision for our home even when we struggled at times to communicate what we wanted. She was patient throughout, proposed very nice and elegant touches, and dissuaded us when our ideas were impractical. She was also very prompt in responding and we trusted her throughout the entire process - from designing the house, managing the renovation, even to getting her input on furniture. She delivered good work promptly, finishing the renovation early which also saved us one month of rent! Overall, 10/10 recommend Kelly if you want an efficient and effective ID with excellent taste!

Kelly from KeyConcept was our ID. From the start, Kelly was very prompt in updating us on the steps needed to ensure a smooth renovation (e.g. checking in with us on our key collection, applying for all the HDB/BCA permits ahead of time, providing us a schedule of our renovation works). Our total renovation took 2.5 months which exceeded our expectations as it was during COVID. Besides being prompt, she was also very friendly and had a good eye for design, guiding us in our furniture purchases (even taobao!). While we heard many horror stories about IDs being unresponsive and pushing blame when there were defects, Kelly far exceeded our expectations by being extremely prompt and helpful, coordinating between the different contractors quickly to rectify any issues, it really felt like we had a friend instead of an ID. Highly highly recommend Kelly, she made our first house a home, and the whole journey was stress-free because we knew we could count on her professionalism. Thank you Kelly, we are so glad we chose you as our ID :)