Third Paragraph

Sufen has been a very fantastic ID, the entire process from design, renovation to handover was a breeze. My wife and I went to couple of IDs, but sometimes we find it hard to convey what we want and envisioned. Sufen on the other hand, is very quick with understanding what we want, and give very valuable feedbacks and suggestion. And thanks to that, we have decided to go with her instead If you are like us who prefer ID that are proactive with giving ideas & recommendations, Sufen is definitely the one to go for. She also has a bubbly personality that makes every visit & meetup enjoyable! When renovation work has started, you can count on Sufen to oversee the renovation work, she is proactive in following up, providing regular updates, without having us to regularly go down to site. Which has been really helpful and give us the ease of mind as my wife was already 8th month pregnant, making routine travelling back-and-forth a hassle. We really appreciate the fact that Sufen would regularly checked with us about things/decisions that needed clarification via WhatsApp. She was also meticulous to spot errors and followed up with the workers soon after for rectifications. Really appreciate the heart and hard work that went into it. We would also like to commend on the quality of the carpentry work from Third Paragraph. The quality of the carpentry work is simply fantastic. Now we get to enjoy the comfort and convenience of my renovated haven!

In our pursuit of creating an abode that reflects our tastes and preferences, we encountered a plethora of design firms. However, it was only when we crossed paths with Chloe from Third Paragraph that we found ourselves truly impressed right from the first meeting. Prompt and professional, Chloe took it upon herself to follow up on the renovation process with enthusiasm. Her unwavering commitment to excellence was evident as she meticulously crafted each detail to perfection. In moments of confusion, Chloe steered us towards clarity and always prioritized our interests. Thanks to Chloe's expert planning and foresight, the renovation process was seamless and stress-free. Her intricate timelines kept us informed of every step, allowing us to stay ahead of process and anticipate each milestone with excitement. The carpentry and tiling works, in particular, were of good workmanship and quality, with the materials used surpassing our expectations. We are glad that we thoroughly enjoyed the entire renovation journey, and we are grateful for having to work with Chloe.

Shortlisted a few firms before we engaged and entrusted Ezekiel Xu considering all its good reviews. No doubt all initial discussion appointments with him were smooth sailing with ready mood board designs, eye for details practical ideas and planned reno works schedule. Start of reno process - while we understood that an ID has a rather packed schedule, it was expected not to receive immediate response at times. We did not expect to be left fishing for a respond for consecutive weeks instead. Despite some arising issues during mid reno stage, we trusted that Ezekiel could still continue with his contractors coordination and managed on-site supervision after his assurance. Unexpectedly, there was a need to make repeated site visits to check and pointed out apparent defects which were obviously visible. In a way, we perceived that an ID was experienced and could personally settled any unacceptable defects with their contractors first round each time a new job has been completed. Our main concern became reality when we raised the defects - they were not fully rectified, but we were being informed it had all been settled. Going forward, hiccups & glitches were inevitable in any reno. However, basic workmanship standards had to be in place since we already requested right from beginning there was no need to rush through this entire reno process. Through this personal experience, the fact that we were being misled since early communication stage on the scope of works and services Third Paragraph will rendered. Nevertheless, whilst we were not expecting 100% perfection, but rather a rational and more responsible approach in handling most problems which he had already overlooked.