Third Paragraph

Godric from Third Paragraph, was professional from the start of the project and pursued relentlessly for perfection in the work he was doing. Godric emerged winner from a group of five other competitors. And I believe his winning formula was his ability to patiently connect with the customer and meticulously documenting every detail down for a detailed presentation. He handled the project professionally and on many occasions found creative solutions for our needs. The quality of work was good and he had to manage multiple contractors to finish the project in a reasonable time. Due to COVID restrictions and shortage of manpower, the project was delayed, but in the end everything came together quite beautifully. Godric has a calmness in him that makes him a perfect match for the project manager role and he is ever ready to listen to solutions from clients in order to make things work better.

Sufen from ThirdParagraph came highly recommended to us by a friend and after speaking to 5 other IDs, it became clear that Sufen was the one for us. We were generally very unprepared about what we wanted and did not have a clear direction. However, after the first meeting with Sufen, she managed to capture the style best suited for us and came up with a mood board that both my husband and I were very pleased with. A very important point to note is that Sufen does not hard-sell or upsell and she respected our budget without compromising the design and function. Moving forward with the actual renovations, she was always very responsive (we never had to wait more than an hour for a reply from her) and we never had to go down to the actual site as she was always sending us video and photo updates about the progress. Sufen was also very patient whenever we had questions to ask as being first time homeowners, we were very blur and unknowing about most processes. Naturally with most renovations, there will be hiccups and errors. And ours was no exception. Although to be fair, the biggest mistake was made by the quartz installers and once we informed Sufen of the mistake, she was extremely quick to provide solutions. We hear of many IDs who shirk responsibility when mistakes are made however Sufen has always taken the time to rectify issues and has never once tried to deny responsibility. Even when a mistake was made by a vendor I hired on my own, she was more than willing to rectify the damages for me. 10/10 would recommend and would 100% look for her again should we ever require ID services again.

Overall the entire experience was smooth and pleasant. During the initial conversations when choosing the interior designer, Godric stood out as he was able to understand both of our differing preferences and came up with a design that met both of our expectations. Like most rendering, there will be changes and amendments made, however this process was smooth as Godric was very prompt in addressing our needs and making the changes. Coming to the renovation itself, Godric kept us constantly updated on the progress by sending us photos after each significant works/installation etc. His constant updates gave us the assurance and not worry about the progress. Upon completion, there were some minor touch ups required, which again Godric was very prompt in arranging the relevant parties to come down to do the rectification works. One of our worry was the house would turn out very different from the 3D rendering (which we have heard of stories before). But we were very thankful and satisfied with the end product turning out the same as the 3D rendering.