Urban Home Design 二本設計家

It was a great experience with Urban Home Design overall. Prior to signing with them, we had visited many other IDs as well, but felt that Urban Home was the most transparent about line item costs and balancing budget vs. aesthetics (instead of pushing for the cheapest or most expensive ideas). Most importantly, we felt the most assured and had a connection with Amy and Xiang Yi, and thus decided to sign with them. Fast forward to the decision making process, Amy and Xiang Yi were helpful in putting out suggestions (e.g. for drawer configurations, hob vs. sink location) for us first time owners to consider, but were not overly pushy and allowed us to make the final call on the design of the home. During the renovation process, they were also very on the ball, being present both during the actual renovation as well as to help coordinate the installation and deliveries, even for things that we did not buy through them. Any small hiccups (expected of any reno) were quickly discussed and rectified, and we thankfully did not have to go through any of the typical reno horrors you oftentimes read about. While we have not shifted in and cannot review the long-term quality, overall, we are very satisfied with the renovation process and workmanship thus far. Would highly recommend them!

We chose about 5 ID firms and went ahead to message them and try to book for an appointment. Urban home was fast in replying and we set an appointment the next week. Before the appointment, urban home actually asked for our unit number and asked if they can purchase the floor plan from HDB. We was wondering if it was a scam as out of all the ID we go to they did not do this way. After that we realize that they wanted to get the latest and most accurate plan. On the day of appointment, chai hwa and Francis was very prepared and they create a mood board. The way they present is way over my expectation and till now they are the only ID that do this. They also used autocad to draw out the whole layout and they don’t use 'argaration' to calculate weather if certain things can fit. Although they may not be the cheapest but quite sure they are the best out there. During the process was quite fuss free as chai hwa and Francis are there to handle if there are any issues. They are always updating us on WhatsApp with pictures. After handover, some issue was resolved quite quickly. Overall we are glad that we chose them for our home.

As a first time home owner, the idea of renovating a flat can be quite daunting so it is important to choose the right person for the job. Among all the IDs I have enquired with, Xiang Yi from Urban Home Design clearly has a better approach than the rest. Even before our first meeting, he sends me a questionnaire to gain a better understanding of my renovation requirements. During the first meeting, he has already prepared a 3D mock-up of my unit, when the other IDs are still relying on paper-and-pencil printouts, something which I later found out to be an old-school practice. The amount of preparatory work and effort put in by Xiang Yi are clearly impressive bearing in mind this first meeting was even before I decided to sign up with this interior firm. I was even advised by him to go out there and enquire with more IDs before deciding who to sign up with. Well, the choice is obvious. You will also never get that feeling of ‘tense competition’ to secure the most clients among IDs in this firm – they have such a warm and collaborative culture here whereby one colleague offers to assist the other even if he/she isn’t part of the project. If only all firms are like that. As one of the Qanvast guides suggests, it is important to choose an ID whom you can work well with – but Xiang Yi is beyond that; I found a friend who happens to be my ID too! He is humble, patient and sincere and you will never feel that sense of I-am-the-professional-and-you-are-not. He offers respectful and constructive suggestions as we bounce ideas for the layout. I find myself learning a great deal from his numerous sharings. All in all, you can be assured your house is in good hands. You will not just get an ID who simply plans and draws 3D sketches, but also a middle-man and ground support who oversees the entire process (including post-renovation) from communication with contractors to even acting as the main liaison for your furniture purchases. What else can a home owner ask for? Excellent job!