Zenith Arc

First of all , we just want to say a big thank you to Ee Ping from Zenith. She was recommended by a colleague of mine that did her house and shop 5 years ago. She has nothing but praises for Ee Ping. As with all renovation, it will definitely not be 100% smooth sailing.. it bounds to have hiccups here and there. But the most important thing is not about finding who is at fault as situations may arise half way through reno. We are often in that situation , but the keypoint is about finding solutions and move on. Nobody likes to have situations . We like it that Ee Ping always asked and checked with us about our likes and dislikes. However, when she forsee that situations may arise due to our likes...she will not just keep quiet. She will highlight to us about our likes and what we will face if we go ahead with our likes. She will also offer her views and alternatives, however if we choose to go ahead despite her giving us all the options, she will still respect our decision. She is very meticulous in her work. She will look into details like height for us ladies, especially those who cook..is the height comfortable for us should we want something that's higher than what that was usually built based on our height. As a layman, we will not look into all this things but these are the small little things that will affect us as we are the one doing the cooking in the house. So we have her to thank as we thought certain height will be more eye pleasing and overlook on the functionality of it. She constantly update us on the progress with photos as well as voice call. We appreciate that. We thought of getting our aircon on our own initially but decided to change our mind and go with the supplier recommended by her. We were thankful and happy we did that as she was there to follow closely with the supplier from coming down to fix the trunking first , followed by fixing the aircon when painting was done. I believe they will not come down twice if I were to buy from any major electrical shop. I am thankful to her suggestion as there will be 2 areas we are looking at. 1) painting not done when they do trunking and fix ac. 2) ac might be quite dusty as reno is still ongoing. We were also shocked that after settling the bills, she texted us to tell us that there was an over charge on her end and she credited the money into our account right away. She could have kept quiet but she choose not to. That's what you can get from her..honest person with great personality. We encountered a leak in our toilet and it has been a while. Not that they did nothing but rather they are looking into all areas to find out what exactly causes it. Eventually, after almost a month, it was rectified. We were pleased that she and her team really tried their best to help us to rectify the problem, though it took a while. Overall we are very satisfied with her service. Honestly speaking, nobody likes reno...it can be a nightmare if you get the wrong person but we are thankful and happy we found the right one. Thanks Ee Ping for a job well done.

Hugo was our ID from Zenith Arc and he is patient, accommodating and reliable. From the various renovation firms we approached, we had selected Zenith Arc because we liked how Hugo presented to us in the first meeting and later the quotation given to us was in the reasonable range. We had our fixed plan which is only to redo the bathrooms, floorings for the bedrooms and refresh the overall look of the flat without extensive design works. Hugo was very detailed in going through our checklist for each room. He respected our plan and was never pushy to add on anything that was not in it. He also has a modern design sense in selecting the tiles for our bathroom. Hugo gave us a schedule and stuck to the promised timeline. There was a delay in the initial phase due to the worker's health issue but Hugo tried very best to catch up with the original timeline despite the CNY holidays. He coordinated well with all the contractors and always provided us with good solutions for anything that we had highlighted. He was patient in choosing accessories for us until we were satisfied. He also replies promptly to our queries about the process and made sure all our questions are answered. The overall process was smooth and the end result is how we envisioned it to be.

Alan Leong was my ID . We are very pleased with our new home in design, workmanship for the work carried out and the suggestions from Alan . I was worried that COVID will delay the reno process but all his sub - contractors are based in S'pore so that the reno was not delayed at all. Alan has great space planing ideas , he is very respectful of our preferences but will not hesitate to share his thoughts as well. Highly recommended Alan Leong (Zenith Arc) if you need to find a trustworthy ID for your new home.