Interior Designer Reviews

Our renovation with HashTag Interior has been an incredibly frustrating experience. We began the project in **July 2024**, expecting timely completion. Despite making the final large payment in mid-September, the renovation remains unfinished **six months later**. Key issues include: - **No confirmed timeline**: Carpentry, painting, and cleaning dates are still not confirmed. Promises of "next week" are constantly pushed back. - **Poor communication**: Updates are vague, inconsistent, and fail to provide clarity on progress. - **Significant inconvenience and stress**: The delays have disrupted our plans and caused unnecessary hardship. Honestly, this company doesn’t even deserve a 1-star rating. I do not recommend this company to anyone. Their lack of professionalism and inability to adhere to agreed timelines is unacceptable. Please think twice before engaging them for your renovation needs.

During the consultation, Sin Wei was very patient in explaining areas that I am not sure about. She giving fast responses no matter over the phone or in person even during non-working hours. She also constantly updating me the progress of the renovation. When i have doubts, she tired her best to help me solve the questions. I will definitely recommend her to my friends if they needed as she is a very good designer.

A big shoutout to our ID, Natalie, for her dedication and patience with us on our first journey on home renovation. Like so many other homeowners, we have met and compared 6 to 8 different ID before we go ahead with Natalie. But what is different was how she really stood out in all aspect that we're looking for, she listens attentively to our requests and expectations and provide professional feedback which is very helpful for first-time homeowners like us. The workmanship of their contractors are also top-notch, everybody who visited our home is amazed at the quality of work that was done. We trust the team so much that we did not go for any "site observation" during the entire renovation period, and we are always given timely photo updates on the work done. I have nothing but praises for Hashtag Interior and Natalie for making this journey the most stress-free and enjoyable experience. - Jay and Apple

Encountered and engaged Victoria through Qanvast. In our initial meeting, we discussed our requirements and budget. Subsequently, Victoria presented a rudimentary 3D rendering, which pleasantly surprised us, as she was the sole interior designer among those we consulted to offer this service; others solely provided quotations. Victoria's additional offerings assured us of her suitability for our project. Her transparent and reasonable quotation further bolstered our confidence in her abilities. Throughout the renovation process, Victoria efficiently organized and executed the tasks within the designated timeline. Communication with her was seamless, and she demonstrated a keen understanding of our preferences. Victoria possesses a keen eye for design; even with just a casual Pinterest image as reference, she swiftly grasped our envisioned concept. In conclusion, we wholeheartedly recommend Victoria as an interior designer. Her reliability and understanding make her an ideal partner for any home renovation endeavor.

Sin Wei provided me with her professional consultation before starting the renovation. Sin Wei also assisted me promptly during the renovation and also she always available even on weekend. She also will help to monitor the status of renovating. Thank you so much for her patience and care. I will recommend her to my family and friends in the future when they need renovation or any house design ideas.

Chanced across Hashtag Interior's profile on Qanvast and was drawn to the designs of their existing and past projects. Indicated interest for them to contact us and was contacted by Victoria. Also saw that she had many positive testimonials from her past projects which gave us the assurance that we were in good hands. First impressions during the meet up was that she was very attentive to our requests and was not pushy in terms of telling us what "should" be done. What made her stand out was the fact that she was the only ID able to provide a basic 3D rendering design on a programme for us to visualize our concept and space planning even before we signed the contract with her. This allowed us to also test out certain layouts to see which best suited our preferences and also reduced the need to make adjustments once the actual 3D design was presented. All other ID firms only provided a simple mood board and drawing of the floor plan and were only able to provide 3D impressions much later in the planning and design stage. She was also very transparent and open in the quotation stage, with everything on the list being itemized and going through each item one by one so that there is no miscommunication. Pricing was also competitive as we had compared her quote against other ID companies. Everything from the general drawing, furniture layout, M&E plan was prepared and vetted by us. She was also accommodating in all our ad-hoc requests during the renovation works whenever we wanted small adjustments to the carpentry, power points, etc. The actual renovation process was also well planned with a good and reasonable timeline in which she would provide timely photo and video updates to us throughout each stage from demolition, wet works, carpentry, painting and electrical. A great testament to her project management skills with her sub-contractors, giving us a strong sense of assurance from start to end. Victoria was also very meticulous in addressing all the defects we found and these were rectified in a very timely basis. The result was a finished project which was very clean, great workmanship and extremely happy and satisfied house owners. I would highly recommend engaging Victoria and Hashtag interior for anyone looking to renovate their home as they are Professional, Reliable and Trustworthy. Thank you once again and hope to work with you on future projects.

Hashtag was recommended to us by our friend who had their home ID done by Hashtag in 2021. They were the 5th ID that we spoke to in our search process. What made us choose Hashtag was: 1) Collaboration - Hashtag was the only ID who provided a 3D drawing of their proposed design and this was massively helpful for us to envision the design we could expect, vs other IDs who only provided a quotation. They also value-added by helping us to prioritize which requirements were nice-to-haves, so we could achieve the greatest design impact with our budget. 2) Affordability - much more reasonable quotation of materials & labour, after comparing the quotations with the other 4 IDs. They also quoted the closest to our budget vs the other IDs who quoted us 1.5x our budget. 3) Customer service & humility - Communication was very polite & respectful throughout the project which was really appreciated as we had prior bad experiences with rude & arrogant IDs. Also, even though we chose to go with our own electrician, Natalie still went above & beyond to help us coordinate our electrical requirements and the timeline with him. What went well: - Design: Beautiful design, exactly what we wanted - Timeline: Project was 99% completed within 10 weeks except for the glass backing which had to be installed after we moved in - Quality: Generally good with very minor defects (uneven painting, accidental scratches) which were rectified when we spotted them upon move in - Communication: Timely communication & coordination throughout the whole project - Budget: We exceeded our budget by $3k but it was due to additional design choices, we really appreciated Natalie's design options with costs to help us make a swift decision - Aftersales: Our toilet door handle fell off about 3 months after moving in but Hashtag reimbursed us for the cost of fixing it, thank you! What could have gone better: - The 3D rendering work was outsourced to a freelance designer and this meant that any design updates took 1-2 weeks to reflect in the 3D render. This made it difficult for us to make tiles & colour decisions which put pressure on the timeline. - There was a slight miscomm on the goodwill discount after the Variation Orders were signed but that was sorted out quickly, thank you! In summary, I would 100% recommend Hashtag due to their professionalism & customer service!! Thanks Natalie!

We started our ID search for our BTO through Qanvast and other channels. We met many IDs before deciding on Hashtag interior. They were sincere, provided honest and practical opinion while listening to our needs, also pay attention to our budget. That was a right decision! We went through many rounds of review with different ideas we came out with, Natalie and Xiang Hao were patient enough to make those design change and help us visualize it. The whole renovation process went smoothly. We had a review on final design, workplan and schedule before the work commence. Xiang Hao helped us to plan for aircon piping with our contractor too. Site supervisor - Henry, monitor the works on site. Natalie was our key contact in this reno journey, she reviewed and verified all the works done by contractor and provided timely update to us. This give us peace of mind. Natalie also went extra miles to help us on some minor works/installation outside original plan. There were some minor hiccups along the way, but Hashtag team rectified those after we feedback to them. We have moved in to our new home and everyone are very happy with it. Thanks again for Natalie, Xiang Hao and Hashtag team for the great work done! Highly recommended!

We had scheduled meetings with multiple IDs before making our decisions. We decided at once to go with Hashtag because of their preparations during our very first meeting. They have prepared sketches beforehand and understood our expectations. Along the way, Alfred had been very helpful and responsive with our queries. He understood our urgency on the renovation timeline and worked hard to match the plan. Although there were some hiccups like any other renovations but those were eventually resolved by Alfred. Overall, it was a good experience working with Alfred and his team.

Kudos to our ID Victoria for her professionalism and dedication to work and good customer service. Her attention to details and close follow-up is very much appreciated. The company in terms of project management is good and professional. Workmanship is good too, all properly done. Defects were fixed without issue. We were glad to have chosen this ID and the renovation journey has been fun and rewarding.

Xiang Hao and Natalie are very professional and provided many excellent ideas for our home reno within our budget. They are very patient with us even though we made many changes to our designs along the way. They also provided timely updates on the progress of our renovation and our reno was completed on schedule without delay. Workmanship was also of good quality. highly recommended their service!

Natalie is the first ID I met amongst the three interior design firms that we have shortlisted. I actually more or less decided to engage her for my renovation after the first discussion. She and her team understand what our requirements and completed the project within the tight timeline. Natalie would updates us the renovation progress closely and she is very responsive, too. We also satisfied with the carpentry work, so far there is no issues after we moved in more than 6 months. Overall experience with them is great.