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PROPERTY TYPE
HDB
 
STYLE
Scandinavian
 
BUDGET (SGD)
S$ 40,000 to S$ 60,000
 
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HDB ・ Scandinavian ・ S$ 40,000 to S$ 60,000
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LATEST REVIEWS
Review of Livspace
Juliana Goh
Bad Experience and Stressful

Reviewed by Juliana Goh・Submitted 7 Feb 2021・Project completed Feb 2021・Designer Livspace Designer Team

Unlike the other reviews, our renovation process was rather stressful and a bad experience. 1) There were a number of times that the intermediate milestone of the project slip pass the scheduled date and we only knew about it when we ask the team. When questions were asked e.g. whether we can re-paint our existing door etc. replies were usually slow and we have to prompt the team to update again. 2) As and when, there is additional cost incurred as it was "missed out" in the original quote. For things that we added on after signing the contract we are ok with additional charges. E.g. We mentioned to the team that our wall is in a bad condition and they noted and assured us that they can paint it and restore it. However, when the real painting job is carried out, our id then told us that there will be an additional oil sealant cost as the wall is in bad condition and will need this "top up" when we have already highlighted to our ID during site survey. If we did not pay the amount, the painter will not be able to continue and the project will not be completed on time. It was so stressful to be put on a spot to decide on this with a short timeframe. 3) Another incident was our ID told us that we have to top up for vinyl skirting price for it to be the same colour as our vinyl flooring. This does not make sense when the contract/quotation already have a line item for overlaying of vinyl floor tiles. We cross checked this with many of our friends, but no one has ever encountered additional cost for this. In addition, we selected our vinyl flooring once contract was signed. And about a few days before installation our ID then told us we have to select the skirting. We could not understand why this was not discussed earlier together with the vinyl flooring. As this is the first time we are doing reno works, we didnt know that the vinyl flooring and skirting have to be chosen separately. It was so stressful to be given such a short notice period to decide for this. 4) We were given ikea vouchers (many thanks to id for securing this deal for us) but when we selected our items, we were told that we have to pay for delivery and installation fees. We purchased curtain rods, curtains, shelves and vanity cabinet. This does not make sense to us too as ikea items are usually DIY and we could have pick up the items on our own. Even when we purchased basin cabinets from external source, our ID will not charge us an installation fees, so we couldnt understand why we have to pay to install the ikea item. 5) we made selection for our tiles at hafary and were informed 1 day before our tiling works that there was a miscomm and hafary did not order the tile that we wanted for us. If we postpone the selection, it will cause the project to be delayed There were also some miscomm in our next selection which we decided to let go. It was so stressful to select another set of tiles and given only a few hours to decide. This can't help but made us feel that livspace has a lot of unspoken hidden cost and its policy does not allow the id to make a good judgement call on the quotation provided (as our id did mention that they knew about the oil sealant after engaging the painter). Lastly, the incident above also made us feel that livspace's id is not experience as incidents like this could have been prevented if expectations were conveyed and proper planning were done. Overall a bad and stressful experience for us. Putting in a tentative completion date as the project is not completed yet.

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