Kew Green
Designed by Design Identity
About Design Identity
Rating
Reviewed by Eddie Ong・Submitted 13 Jun 2022・ Project completed Jun 2022・Designer Jensen Ling, Justina Toh
Today is the 7th time they have missed their handover deadline since engaging them 1yr 3mths ago. False ceiling was done wrongly 3 times. Flooring materials were infested with bugs. All the work are passed to their sub-contractors. The ID hardly do any site visit to check on progress or the quality of the work done. Lots of nice sales talk before signing the contract. True colours are now revealed.
Dear Eddie,
We are sorry to hear that your experience with us was less than satisfactory. We do value your feedback and will do our best to ensure that our clients are satisfied with our services. Rest assured that a thorough investigation is ongoing to seek a clearer understanding of the situation for all parties involved.
During this time, please do not hesitate to reach out to us at enquires@designidentity.com.sg and we will aim to resolve your concerns to the best of our abilities.
Once again, we apologize for the inconvenience caused to you. Looking forward to settling this matter amicably.
Best Regards,
Design Identity Support Team
Reviewed by Eddie Ong・Submitted 13 Jun 2022・ Project completed Jun 2022・Designer Jensen Ling, Justina Toh
Today is the 7th time they have missed their handover deadline since engaging them 1yr 3mths ago. False ceiling was done wrongly 3 times. Flooring materials were infested with bugs. All the work are passed to their sub-contractors. The ID hardly do any site visit to check on progress or the quality of the work done. Lots of nice sales talk before signing the contract. True colours are now revealed.
Dear Eddie,
We are sorry to hear that your experience with us was less than satisfactory. We do value your feedback and will do our best to ensure that our clients are satisfied with our services. Rest assured that a thorough investigation is ongoing to seek a clearer understanding of the situation for all parties involved.
During this time, please do not hesitate to reach out to us at enquires@designidentity.com.sg and we will aim to resolve your concerns to the best of our abilities.
Once again, we apologize for the inconvenience caused to you. Looking forward to settling this matter amicably.
Best Regards,
Design Identity Support Team