West Terra

To start with, the resale unit we bought was not well taken care and was quite run down. We went to a few ID firms for quotations including the big names but we were not confident with them as we felt that they have too many projects on hand and not seriously listening to what we really wanted. One big firm after talking to them for 3 hours did not even bother getting back to us on the quotation despite numerous reminders. We believe in first impression and we were right!! Kalvin was very different and his superb and will do attitude won us over! Kalvin has a keen eye for details and helped us saved quite a bit by not doing unnecessary stuff. Kalvin’s attitude was consistent from day 1 to project handover as we heard from friends’ experiences that some ID’s attitude changed after they received deposit. During the engagement stage before the commencement of the reno, as first home owners with little experience, we texted him almost every day including weekends to consult him on various reno matters like choosing of furnitures/fixtures etc. At times when Kalvin was replying with voice recordings we could hear his kids behind him and we really appreciate him for putting us on priority. Sometimes, we felt like we were abusing Kalvin lol!! Also, as our reno was still within covid pandemic, we were concerned on the targeted completion date and his workers availability. Kalvin confidently told us not to worry and indeed, project was completed 2 days ahead of schedule!! Kalvin was also generous when we discovered a few small items that needed touch up during the reno, he rectified them without charges! Overall, we were very happy and fortunate to have Kalvin as our ID and the result is a family of proud home owners!! Thank you Kalvin!!