I was speaking to 3 or 4 IDs when my friend recommended i Chapter to me. Upon speaking to i Chapter about the concepts that they had for my home renovation, I knew I had found the right ID. My ID was extremely service-oriented and prompt in his replies, not to mention the creative ideas that i Chapter somehow managed to conjure. My ID was also very knowledgeable and it was very engaging talking to him. He kept us posted on the developments and for every minor hiccup, he always seemed to have the appropriate counter-measures. One laudable aspect of my ID is that he is still responsive even after the renovation - I did not expect to receive his swift response about some questions I had after he had handed over the home to me. The design was exactly like what we had discussed and what I had in mind. Looking back, I am very thankful to have gotten i Chapter as my ID. It was a very good experience. Completed in: November 2015 Cost of Renovation: $45,000
i Chapter was recommended by a friend of mine and we admire their responsiveness, flexibility, and ID expertise. Our ID was able to rectify issues and fix it fast. I would say the overall experience was pleasant although there were some minor hiccups during the renovation, but the renovation was completed in time.
Grace, Tanah Merah
I got to know i Chapter through my 2 friends who have had good experience with them. The price that they have quoted me is also better compared to others that I have been to. Throughout my renovation process, my ID was very attentive my problems, and he will fix it right away when I have any issues. His working ethics is impressive. I feel that there is room for improvement with regards to his workers, they can be more careful and take more initiative to check with me if they are unsure. As my place had caught fire previously, there are not many IDs in the industry that are really experienced with such cases, hence several hiccups were inevitable. However, i Chapter really tries his best to amend any problems. Completed in March 2016
Sean, Joo Seng Road
We were referred to I Chapter by a colleague who has previously engaged their services. After meeting with about 4 to 5 IDs, we decided to appoint Ivan because we felt the most comfortable with him and we could tell that he was someone who could handle difficult situations, which were bound to arise during the renovation. The renovation process was very smooth. When any issues arose, he would sound them out to us so we can iron them out together. He would also constantly update my wife and myself on the status of the renovation in our Whatsapp group. However, I did feel that the workmanship of his contractors could be improved. I pointed out some areas in which the carpentry quality was not up to my expectations and he requested for his carpenters to re-do them. Overall, I would say that I Chapter is an established company and Ivan, being the boss, is very experienced and responsible. Though they may not be the cheapest ID around, as a home owner, you can definitely be assured in terms of design and service. Completed in: June 2016 Cost of Renovation: $45,000
Ying Tian, Anchorvale
My friend recommended me i Chapter. Prior to that, I had met up with 4 other IDs but we had great rapport we had with i Chapter. We were impressed by their creativity in their proposed designs which made us engaged them. We had a smooth-sailing renovation process and,the result of our home matched what was was committed to us at the beginning. What made them stand out from the rest, was the great customer relationship they had built with us. There was some delay for the handover, but it wasn't a big issue for us. Completed in: November 2014 Cost of Renovation: $48,000