Lorong 1 Toa Payoh
Designed by Image Creative Design
Works included
Carpentry
Feature Wall
Flooring
Hacking
Tiling
False Ceiling
Aircon
Electrical Rewiring
Plumbing
Painting
Wallpaper
Lighting
About Image Creative Design
Rating
Reviewed by Melvin Chia・Submitted 21 Mar 2023・ Project completed Dec 2022・Designer Zen Ng
Zen Ng was the ID we worked with. Read positive reviews about him and the company before deciding to go ahead. His service was good initially. He provided helpful suggestions during the planning/design phase, and was very responsive to messages. But it soon became a NIGHTMARE after we moved in. MULTIPLE DEFECTS were found, which made me question the workmanship. Examples include MISALIGNMENT of the kitchen cabinet, INCONSISTENT colour on laminate of bedroom cabinet, LEAKING bidet and showerhead in bathroom, LEAKING tap in kitchen, LEAKING aircon, PONDING of water on balcony, UNSEALED GAPS between cabinet and floor, SCREWS NOT INSERTED into shoe cabinet causing shelving to COLLAPSE, and MANY more. I have inserted some pictures below for reference. Despite finding these defects, I’m actually ok as long as they get fixed. However, Zen gave EXCUSES TO TRY TO AVOID FIXING some of them until we put our foot down and insisted that they be rectified. Some of the defects are so BLATANT that it’s ridiculous that Zen actually TRIED TO REASON HIS WAY OUT of fixing it. For example, you may refer to the pictures below showing kitchen cabinet misalignment, and also ponding on balcony, which Zen ATTEMPTED TO AVOID FIXING until we had to angrily confront him and they were eventually fixed. But why do I have to insist it be done instead of Zen simply doing a proper job without giving so many excuses, especially when the defect is so obvious???? Furthermore, Zen’s ATTITUDE CAME ACROSS AS CONFRONTATIONAL during such instances. In fact, he did apologize once when he felt that he might have offended me. However, I can’t help but think of situations where he’s able to get away from fixing these defects if a homeowner were to be more passive in nature and simply agreed to his excuses in order to avoid conflict. Fast forward to today, there are still defects that have not been fixed, one of which (moisture in bedroom wall beside toilet) where the cause could not be identified. I also have constant air-con leaking issues, of which only some have been rectified. Have highlighted the remaining air-con issues to Zen but HAVE YET TO HEAR BACK FROM HIM, which is a stark contrast to his very responsive nature in the initial stages of this project. Overall, I’m very disappointed in the service provided. CAN TALK, BUT CAN’T EXECUTE properly.
Reviewed by Melvin Chia・Submitted 21 Mar 2023・ Project completed Dec 2022・Designer Zen Ng
Zen Ng was the ID we worked with. Read positive reviews about him and the company before deciding to go ahead. His service was good initially. He provided helpful suggestions during the planning/design phase, and was very responsive to messages. But it soon became a NIGHTMARE after we moved in. MULTIPLE DEFECTS were found, which made me question the workmanship. Examples include MISALIGNMENT of the kitchen cabinet, INCONSISTENT colour on laminate of bedroom cabinet, LEAKING bidet and showerhead in bathroom, LEAKING tap in kitchen, LEAKING aircon, PONDING of water on balcony, UNSEALED GAPS between cabinet and floor, SCREWS NOT INSERTED into shoe cabinet causing shelving to COLLAPSE, and MANY more. I have inserted some pictures below for reference. Despite finding these defects, I’m actually ok as long as they get fixed. However, Zen gave EXCUSES TO TRY TO AVOID FIXING some of them until we put our foot down and insisted that they be rectified. Some of the defects are so BLATANT that it’s ridiculous that Zen actually TRIED TO REASON HIS WAY OUT of fixing it. For example, you may refer to the pictures below showing kitchen cabinet misalignment, and also ponding on balcony, which Zen ATTEMPTED TO AVOID FIXING until we had to angrily confront him and they were eventually fixed. But why do I have to insist it be done instead of Zen simply doing a proper job without giving so many excuses, especially when the defect is so obvious???? Furthermore, Zen’s ATTITUDE CAME ACROSS AS CONFRONTATIONAL during such instances. In fact, he did apologize once when he felt that he might have offended me. However, I can’t help but think of situations where he’s able to get away from fixing these defects if a homeowner were to be more passive in nature and simply agreed to his excuses in order to avoid conflict. Fast forward to today, there are still defects that have not been fixed, one of which (moisture in bedroom wall beside toilet) where the cause could not be identified. I also have constant air-con leaking issues, of which only some have been rectified. Have highlighted the remaining air-con issues to Zen but HAVE YET TO HEAR BACK FROM HIM, which is a stark contrast to his very responsive nature in the initial stages of this project. Overall, I’m very disappointed in the service provided. CAN TALK, BUT CAN’T EXECUTE properly.
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