The Sainouspace

We went with Roy from Insight.out for our first renovation based on a recommendation from our friend. They are definitely not the cheapest in the market, but still reasonable, compared to other IDs we sourced. The overall journey was smooth, and true to their claim, "No nightmare, no hidden cost", which we believe is worth the price difference. What we like: - Clear, transparent price structure and cost breakdown. Very easy to keep track of the cost when it comes to variation orders (VO) - No hidden cost. Oftentimes we read other stories where the initial quote was "under quoted" and homeowners had to top up costs to factor in things like round (baby safe) corners, or to change to some laminates that they need. We didn't had this issue, what was quoted to us remained consistent unless it was a clear scope addition from us such as adding a concrete sink support - Honesty and professionalism. Roy was quick to reply to our queries throughout, and towards the end he automatically adjusted down the final cost when the actual carpentry dimensions being delivered was lesser than his initial estimate. In other areas such as painting and aircon which we engaged separately, even though it was not part of his scope of work, he was still available to provide advice and offered to provide another pair of eyes to make sure those were done properly - Experience. A lot of the designs we see on social media looks good, but had a lot of practicality concerns. We were able to consult Roy and get his opinion on certain designs, and he would offer his experience and views from previous jobs, and advice owners the pros and cons of such designs, but still let owners have the final say. - After sales service. Roy was still available even after the handover of the project. Quoting his exact words "My service will not end here". This statement itself is very reassuring for home owners. What we think could be improved: - Lack of lighting planning, plus 3D model snapshot is limited only to areas where there is carpentry. In our case our living room don't have carpentry, so there isn't any 3D model for living room and without a recommended lighting plan, we were unsure how the lights will look. We ended up consulting lighting shops with our floor plan to get their suggestions, and followed up with Roy on his inputs which he did gave, but it was difficult to visualize until the lights were physically installed. - Calculation error, happened more than once. All were honest mistakes, not really a huge deal if home owners take the effort to double check the quotation. All renovations will have issues somewhere, but to Roy's credit he did resolve those issues promptly. All in all, it was a relatively smooth journey. The general feeling we get is this: Insight.out is a studio that will look out for their clients, and their team willingly put in a good amount of effort to create the ideal home for the customer and ensure that their renovation journey is as smooth sailing as possible. That is a trait of the company which we really appreciate.

Slid into insight.out’s DM and was assigned with Edmund. The whole process was smooth as we shared our preferences and colour tones. When we met the second time, Edmund’s suggestions and mood board were spot on. He captured everything nicely and we signed off shortly after. Prior to starting, a timeline was done up and we had already done all the shopping, making the renovation a breeze. Would definitely recommend Edmund. Five stars. ⭐️⭐️⭐️⭐️⭐️

Strongly recommended if you want a responsive designer cum contractor for your office or home. One of their project staff Ms Liyi Soo was tasked to handle our office carpentry, electrical and plumping reno works. She walk us thru the whole scope of works and ensure that the works are carried accordingly to what we wanted. She was quick to provide solutions to difficult situation and her follow up was on time. The reno was completed within the time frame and I was not surprise as their contractors are as good.