Fernvale Link

We randomly walked into the office of Thom Signature Design as we were having lunch nearby, but eventually engaged them for our kitchen renovation because of our interaction with Simon. Communication style is clear and easy. He also did dot mind our smaller scope of work, as it only involves the kitchen. Originally we wanted a partial renovation of our kitchen, but went ahead with a full renovation of the kitchen including hacking the original marble floor. Along the way, there were some adjustment of ideas from us but they were discussed, aligned and managed by Simon in a civilized and good way. Simon frequently visited our apartment to discuss and follow up face to face. In addition to kitchen work, he also provided services such as: 1. Dismantling of cabinets and TV feature wall in the living room, which were left over from the previous owner. 2. Polishing of existing marble floor Overall, we were happy with the project management and clear communication of Simon, as well as the final outcome.

I am writing to express my deepest gratitude for the exceptional work your team has done in designing my house. It has been a wonderful experience working with all of you, and I wanted to specifically commend the efforts of my interior designer, Allen. Throughout the entire process, Allen has been incredibly patient, adaptable, and dedicated to ensuring my satisfaction with the final design. Despite my indecisiveness and frequent changes in design theme, Allen remained steadfast in guiding me through the decision-making process. One of the major changes we made was switching from a retro theme to a Japandi theme. This decision required us to re-select all the tiles for the house and he has to draft a new design. Allen was there every step of the way, accompanying me to choose the perfect tiles, lightings, and fittings for the washroom. We spent hours together, and his knowledge and expertise were truly impressive. Allen took the time to explain the pros and cons of different materials, laminated options, and various types of tiles. His valuable insights and recommendations made the decision-making process much easier for me, and I appreciated his patience in addressing all my questions and concerns. I inserted new ideas for my house during halfway through the renovation processes. Allen was accommodative towards my requests. He was always there to make sure the workers' workmanship was done up properly. The workmanship was remarkable, and I was delighted with the outcome. Thanks to Allen's dedication and professionalism, my house has been transformed into a beautiful and harmonious space that perfectly reflects the Japandi theme. The materials and tiles he helped me select have added a touch of sophistication and elegance to every room. I believe that the success of any interior design project lies not only in the final outcome but also in the journey and experience throughout the process. With Allen and the Thom Signature team, I have had a truly remarkable experience that exceeded my expectations. I cannot thank Thom Signature enough for their outstanding work and for assigning such a talented interior designer like Allen to my project. I highly recommend your services to anyone seeking a top-notch interior design company. Once again, thank you for creating my dream home. Your expertise, dedication, and attention to detail have left a lasting impression on me.

Qanvast recommended several ID companies that would suit what I was looking for. Thom Signature stood out due to how superbly organized they were. From their very first callback to schedule the first appointment with Jolene the designer, the numerous zoom calls discussing designs and layout and the regular weekly progress reports during the renovation process, all the way to the day of the handover, everything was done pretty much on time. When proposal were first presented after only one meeting via zoom, Thom Signature's was the only proposal that seems to completely grasp the designs and functionality that I had in mind. Also the cost presented for those design ideas I requested were one of the closest to the budget. During the renovation process we were out of town most of the time and not able to come and check in person to the site. However, every step of progress was communicated well and clearly. We received schedules of the planned works ahead of time and the progress report with clear pictures were received regularly. As with most renovation works, challenges appeared onsite with changes and rectification required. Jolene and Thomas were always ready with some suggestions with a few options for solution that we were quite happy to go with. Jolene went above and beyond to make life easy for us while we were not around and helped with all the finishing details including supervising installation of many appliances. We couldn’t be happier with the result of their work and can’t find fault with the quality of the service craftsmanship provided by Thom Signature. One of the most outstanding quality about them is trustworthiness and professionalism. This speaks volumes. If we ever going to do it all over again we are more than happy to engage them again. Thank you Thomas and Jolene and the rest of Thom Signature Design team.