Telok Blangah Rise

We spoke to 5 different ID firms before deciding on Urban Home Design. They were the most well prepared for the first meeting - with an Autocad 3D drawing already done to make it easier for us to discuss our renovation vision. They had even done their research to find out where they could source a specific type of tile I wanted based on some initial pictures I had sent them. They were also the firm that gave us the strongest sense of confidence that they could complete our renovation within the specific timeframe we had, despite the uncertainties due to COVID. This was very important to us, as we needed to be able to move in by a certain date. It's been a week since we've moved into our new place. We couldn't be happier and have absolutely no regrets choosing Chai Hwa and Ken as our IDs. A few things to call out: 1) Chai Hwa has been a fantastic project manager from start to finish. Super responsive, any time and any day. She always paid attention to our requests and feedback and made sure to execute properly. She was on-site regularly to monitor the progress and make sure that the contractors did a good job. As with any project, there were little errors here and there - but she was always very quick to respond and find a resolution for us. She is patient and calm - really pleasant to work with her. Most importantly, she delivered our project right on schedule :) 2) Design-wise I already had a pretty strong sense of what I wanted. Chai Hwa and Ken were able to bring to life what I had in mind, at the same time improve on my ideas and give me good guidance to make sure that designs were ultimately practical for living. For example - I love that they suggested round edges for our some of our living room carpentry. We have a toddler at home so not only is it great for safety it also looks amazing. 3) I felt that Chai Hwa and Ken genuinely wanted the best for us. Towards the end our budget was tight and we decided to let go of a few minor aesthetic requirements. But Ken helped us with some discount because he said he wanted our place to look good. We really appreciated that. 4) Another big plus is that they don't put a cap on how many changes we can make to the design. This flexibility was great because ultimately I did change my mind on a few things here and there. And it was nice that Chai Hwa was always willing to hear me out and also address the changes, without insisting that I stick to the original plan! 5) I liked their open and straightforward communication - they are upfront on what they can or cannot do. And won't hesitate to share their opinions on what can work or cannot based on their experience and expertise. Yet I never felt they were giving excuses. I know they will try their best to meet my requirements. All in all - I love my home. They have done so well in bringing my vision to life, and I will 100% recommend them to anyone. In fact I have already done so to some of my friends!