Chuan Garden

We engaged Weiken.com to renovate our condominium unit. However, it turned out to be the worst nightmare ever. It was a stressful experience from the designing stage to renovation. The proposed kitchen design by ID looks similar to the original style, and she was unable to give us new ideas. Despite expressing dissatisfaction with the first proposed sketch-up design, nothing much was done. I had to spend many nights thinking of ideas to improve her work and re-design the kitchen myself. I will appreciate it if ID can make a better effort to provide alternatives. I was on-site almost every day and alerted her about the laying of protection. Nevertheless, she did not take action. The laying of protection costs $450 (double that of other companies quoted). She reassured us that we are paying this high price because of her company's standard (because Weiken.com is a big company) can provide. However, her workers started false ceiling, carpentry installation, etc., without appropriately protecting our new vinyl flooring. As such, there are many scratches on the new flooring. It also seems like there was no supervisor (ID or project manager) on-site to manage the project, hence, the reason why such mishap can occur. It has created so much inconvenience to find out the extent of damage caused. These are reaching a ridiculous stage that I need to step in to and be on-site now to check whether they can change out all these damaged floorings because we have lost all the trust in our ID and the project management. More often than not, we had to be one pointing out the problems first. For instance, only after installing the TV console, the result was not what I expected to enjoy my vinyl turntable for playing music. It is a matter of fact whether the entrusted ID wants to do it properly - I have seen sliding designs able to extend more. There are certain things I already tried to lower my expectations, but I am just hoping I can at least get to enjoy my beloved turntable for playing music at home. I wish ID can make a better attempt to fulfil my request. All the reasonings despite my countless feedback, her excuse was she had spent a lot of effort. But what we want to see is actions taken. These are all supposedly what should be done correctly for what the client has paid to do. In fact, I love the completed design and feel (but it has involved a lot of work from me). However, it has been an unfortunate series of mistakes, ignorance, and negligence that reaches an intolerant level, which made me write this review. There were also other issues like plumbing not elaborated - there is a big hole in the under sink kitchen cabinet which has been mishandled.