Diva's Interior Design

The firm was selected as the original ID promised excellent workmanship for the price premium paid. Main design inputs and spatial planning were by us. Renovation started in Febuary and supposed to complete end April. ID has no project management in place(overall project schedule, schedule or works, project updates etc), work site management is also poor (poor housekeeping, no admistrative controls etc). Urgency is also lacking as 1 month prior to lock down, we requested to expedite carpentry which they did not feel a need to, resulting in a delay of another 4 months. Material selection (choice of tiles, doors etc) resulted in delays as well as ID is unaware of material unavailability. Generally this is due to lack of ID's experience. ID was relatively honest and respond within a day or 2. Due to lockdown, carpentry could not be delivered (claimed to have missed out by 1 day, which could have been avoided if they have expedited). As part of agreement, ID agreed to completely wrapped and protect all carpentry. When renovation resumed, a new ID Eric was added to the chat, saying that he is assisting as the original ID is stuck in his home country (1st of many dishonest conversation). Subsequently he created a new chat group citing he could not find the old chat group (1 of many unconvincing lies to come). Eric is an ID which expects his client to update him on progress (very diva attitude). Out of trust and urgency to complete the reno, we believe Eric that the carpentry are all in order and we immediately made payment. We were shocked when we saw the state of the carpentry on site, full of birdshit, water seepage and poor plywood quality (reused boards, bubbles on pvc, misaimed nails, defects in excess of 500). Subsequently the dimensions for carpentry were found to be incorrect (kitchen, foyer-shoe cabinet, display cabinet and dining settee) and the redesign to salvage the carpentry was done by us (ID was clueless and did not want to commit to replace all the wrongly dimensioned parts. The carpentry exceeded the change in tile design and he thinks it is OK.). We understand the Covid situation and we're very willing to compromise. Eric took advantage of our compassion as a weakness and literally waited for us to question before he react slowlyand arrange for things to be done. He have zero project management planning or contractor management. He is also unaware and unsure of the items outstanding. Technically, he is severely lacking in knowledge of reno or interior design (don't even know that there is a difference between normal and drywall wall plug, using a normal wall plug on a drywall) In one instance, he was unaware we had pet access door flaps on our room doors, and suddenly it was delivered one day with the flap installed wrongly. He came out with various excuses and subsequently provided a drawing which we have never seen before to justify he is right. Currently, I have to replace all 3 doors and 3 flaps myself. Other defects included the evorich flooring which have plenty of hollowness which is due to the uneven screeding done which both Diva and Evorich blame each other but don't want to take responsibilities. Damages (someone drill into my kitchen tile) , defects (plaster, paint, grout etc) were not rectified and I had to get a third party to complete as Eric went missing for 20 days without replying. If you seek to pay a premium and get a nightmare, this is the company to engage.