HOFT

Working with William Ham from HOFT was such a pleasant and smooth experience! William listened to our needs intently and was very patient in meeting our multiple adjustments and changing needs as the renovation developed. He was on top of the entire renovation process, even though it was a project with a tight timeline. Even at the project closure stage, William has been patient throughout and met our needs in the process. A brilliant coordinator and designer, his designs had also showcased both HOFT's trademarks in signature clean cut modern design, and had also integrated our own thoughts about having modern Victorian design in an area of the house. The integration was indeed done seamlessly ☺️ Different friends had remarked positively during our housewarming sessions. We would like to thank William very much for turning our house into a home! ☺️🙏

Because of so many horror stories and experiences that we hear from our friends or friends’ friends on their home renovation journey, this makes it even more rare to hear people engaging the same interior designer again in their next home. However, for us is totally different! Our Interior Designer is Gabriel from HOFT and he is a joy to work with. We know Gabriel 7 years ago and he was our very first ID when we got our BTO HDB in Dawson Road. He did such a fantastic job 7 years ago that we did not bother to shop for other IDs but just went straight to him in 2022 when we require renovation at our new place at Alex Residences. We gave Gabriel some photos and ideas that we got from Pinterest on how we like our new home to be and he immediately able to understand and able to sketch out a mock up for us to visualize which really impressed us. Gabriel has a good eye for details on colours, texture matching and gave us his expertise on what looks nice and what does not. He is also really patient and doesn’t fazed easily when unforeseen things are needed to be fixed and always have ways to solve them. This really gave us a lot of confidence and our experience was rather stress-free throughout and renovation was completed within the expected timeline. During defect checking, all his contractors are always very reliable, prompt and professional to get all areas rectify within the promised date and timeline. Gabriel will always follow-up with a call to check on the progress and ensure completion. Throughout the entire renovation process and even way before we sign the contract, Gabriel reply to us on our queries has always been very prompt. In cases whereby he is not available and not able to reply immediately, he will give us a holding reply and definitely get back to us once he is available. Even after handover when full payment has already been made, Gabriel continued to reply very promptly to our messages when certain things are faulty. We also have received many compliments on our home interior from our friends and family who came over during house warming. And when friends asked if we would recommend HOFT for their upcoming renovation journey? Yes, definitely – without a doubt. Just like 7 years ago, we have never regretted engaging Gabriel from HOFT as our ID who has helped us in creating a home that’s super cozy and comfortable. Thank you so much Gabriel for yet another pleasant home renovation experience again! :)

While we met many IDs, Edison from HOFT was the one that really listened to all our ideas and managed to creatively bring different design elements together to make it work. Despite a very short turn around time from our initial meet to the concept playback, Edison was able to present a visual mock up of the design which really wowed us as we could see our future home within reach. When it came to material selection, we were really glad to have Edison advising us, as he had good sense of different colours and textures that worked well together. While we would deliberate back and forth, Edison was always patient and gave us space to think and never hurried us. Ethan was our project manager and the experience was smooth throughout. What i liked about Ethan was that he would avoid making assumptions. Before any work commence, he will walk through with us on site to confirm the measurements and how we wanted certain things to be done. This way, we avoided many potential mistakes that could have resulted in reworks and a delay in the schedule. Ethan was also great at informing us of practical implications when it came to certain elements. This way we could evaluate if we wanted to go with aesthetics or practicality, and make an informed choice. He also made good suggestions for areas that we may not have thought about. When it came to coordination, Ethan was what we envisioned having a ID would be like. As we used a number of his contacts, he would arrange with each vendor on the schedule, and it was stress free for us. It meant a lot as we we had a 1yo to look after. I also appreciated Ethan for his positive attitude and customer oriented service. Regardless of issues that we highlighted to him, he would remain calm and look for solutions for us, never going into a debate of “he said she said”, nor shirking any responsibility. Importantly, one of the factors we went with HOFT was a tight timeline we had to work with, and they were able to commit to our timeline requirements. Indeed they delivered and kept to the schedule to handover, that we felt was far and few amongst friend and family experiences. Even after handover, Ethan continued to extend assurance and retain his customer service, to help us rectify issues that we missed during defect check. Overall, my family was really please that we selected HOFT as our ID, and for helping us create a modern yet cosy home, and we are appreciative that they took a stressful period and turned it into a pleasant memorable experience for us and our family. Thank you Edison and Ethan!