21 Woodlands Close #05-15 Primz BizHub Singapore 737854
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The information is based on the projects we received in the past year and may not represent the firm's full portfolio and capability.
Reviewed by Stacy Chua・Submitted 22 Jun 2021・Project completed Jun 2021・Designer Jinling
Nightmare. I rarely give bad reviews but we had an terrible renovation experience with ID Jinling. She had threatened us that she will recalculate the signed quotation to increase the price of every section and re-charge us again, because we kept asking her contractors to come rectify issues for our house and claimed she has previously given us many discounts. Are we asking for too much when we insist her contractors to do the rectification properly since some areas are not done properly or not even rectified? Is this legal to recalculate on a signed quotation? Should I go up to CASE on this matter? Homeowners please beware, if you annoy her too much to rectify your house properly before handover, she may just pull this move on you. Is this the kind of person that you hire Project Guru? Are we homeowners not tired or frustrated when rectification are not done as promised? I have delayed bed frames installation twice and marblegum flooring touch-up services because of incomplete rectification works. Would this had happened if she oversee this project well? Because ID Jinling has miscalculated our kitchen height and measurements wrongly, so we used that against her to ask her to change the whole kitchen since she wants to threaten us in revising signed quotation. In the end she didn't revise the quotation since she said our kitchen carpentry which was worth 13k was too expensive for them to replace, and only gave us $200 discount over her miscalculation error. 1) She miscalculated our kitchen height. During countertop installation, she asked if we want to increase the kitchen height again which she claimed we told her we want Single Profile, but we have proof that it was a lie, which she then admitted she didn't communicate to Bellus staff that our countertop is Double Profile, hence affecting the kitchen height again for the second time from 89.3cm to 91.5cm if they were to add in countertop and an additional 1.2cm plank. We then had to give up the option of opening the kitchen doors and drawers from the top 45 degree angle as we didn't want our kitchen height to be 91.5cm this high as no kitchen height should be this tall, it would be very uncomfortable to use. We also couldn't see the expensive black Fenix laminate backing since the Double Profile will cover over it due to this miscalculation. 2) 18th Feb: After kitchen base was laid, we checked and discovered the width of the kitchen island base was "500mm" instead of 600mm as the width of the cabinet was 650mm. It was short of 10cm. 3) We checked and discovered the depth of our kitchen island countertop was only 85.5cm which was shorter by 4.5cm, although our quotation stated 90cm. She said she mentioned it to me via WhatsApp message but I can't find evidence of it. She then explained the depth of the quartz is 90cm so have to deduct off two sides of double profile which the depth for kitchen island is only 85.5cm. But I was charged for a 90cm depth in the quotation. So how is this fair to us homeowners or professional? My husband and I took many annual leaves from our work to oversee the renovation as she is rarely there, not what was promised to us before we signed the contract with her. She has also cancelled on us although she had promised to oversee the renovation. Yes, there are always two sides to the story but I have full evidences of WhatsApp photos, videos, text and voice messages of bad workmanship, unprofessional service and incompetence from Jinling. I am open to share and have nothing to hide or lie about this. I know no renovation are perfect but this journey was painful and terrible for us. Quality of work in both carpentry and flooring seems to be substandard for our home. No confidence in their two years warranty. If possible, please assign someone else to take charge over our house renovation warranty period. We no longer have any mental capacity to continue working with someone who has threatened us. Thank you.
We appreciate your valuable feedback & sincerely apologize for the unpleasant experience you had. Kindly allow us to proceed to open an investigation for your incidents and reply to you in full. Thank you.
Reviewed by Carrie Chan・Submitted 2 Jun 2021・Project completed Mar 2021・Designer Catherine Hau
Catherine Hau from Project Guru Design was the wisest decision when I needed to renovate my 5 room bto. She made my dream home possible and thoughtfully carved out functional and beautiful spaces. She impressed me with her client first approach - truly listening to my needs and always patient. The project was delayed due to the lock down but she was always available. When it came to project management and execution, all activities were executed within the time line she presented. It was a calm and enjoyable process. She is a responsible and competent ID who meticulously plans within the budget. Her team of subcontractors are also competent and I was happy with the workmanship. Requests for rectification were done promptly with no hidden mark ups. I could not ask for more - we are beyond delighted with the professionalism. I have recommended her services to friends and colleagues and would say she is the right choice if you are undertaking a renovation odyssey and need a steady navigator to guide and build your dream home.
Reviewed by Eme・Submitted 22 May 2021・Project completed May 2021・Designer Clarice Tay
Clarice impressed us from the beginning when we were looking for an ID to work on our home. As first time home owners, we were drawn to Clarice's professional experience and ability to understand what we wanted our home to be like. The renovation work was affected by delays due to the pandemic but Clarice always communicated openly with us on expected timelines and always kept us in the loop. Clarice was also very patient and helpful with our queries and always guided us along as we made decisions. She never imposed her views and always provided great insight. We trusted Clarice to handle the subcontractors and the coordination of most of the works and it was a hassle-free experience for us. We especially appreciated her detailed shopping lists and guides (e.g. Lights and fixtures) which made our shopping experience a breeze. She always managed to help us smoothly implement changes during the renovation process. Even though there were issues that required rectification, Clarice promptly followed up on them. Overall we have had a very good experience working with Clarice and are thankful that she delivered a cosy home for us!
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Frequently Asked Questions
What are Project Guru's reviews like?
Based on 96 reviews left for Project Guru, the firm achieved an average rating of 4.52. Read homeowners’ reviews of Project Guru.
Where is Project Guru's showroom?
Project Guru has 1 showroom in Singapore, mainly in North. See all of Project Guru's showroom addresses.
Is Project Guru an HDB-registered or a Casetrust-accredited firm?
Project Guru is currently an HDB-registered firm. It is however not recognised under the Casetrust Renovation Business scheme.
If you would like additional assurance on the firm’s reliability, you may want to opt in for the Qanvast Guarantee, a free initiative to safeguard your renovation deposits when you engage an interior firm through our platform.
Is Project Guru popular among homeowners?
13 homeowners have recently enquired with Project Guru for their upcoming renovation project. Enquire with Project Guru.
Is Project Guru a reliable firm on Qanvast?
Yes, based on the reviews left by our community of homeowners who reviewed on our platform, Project Guru was accredited the Supertrust badge in 2020 and 2021.
The Supertrust badge is awarded based on a couple of factors, such as the number of projects the firm has closed (i.e. homeowners can trust them with renovation projects), ranked within the top 15% firms, and garnered at least 10 positive verified reviews in that year.
It’s safe to say that these firms are approved by homeowners, like you!