The Interior Lab

We got to know about TIL and Suki's name while going through reviews of different sites. Contact was done and she responded quite quickly. After meeting her & Andrew we were quite impressed with the ideas that were sounded out to us. Comparing quotes, TIL was not lowest, but we decided to go ahead as we can sense the professionalism shown to us. During the works, there were some issues here and there, but Suki was able to respond and settle them without delays. We had unsightly stains at our built-in bathroom rack an Suki quietly arranged for a vendor to perform a polish for us and at no cost! Important is whenever we text her she would reply and called us back after she was free from other activities. After we have completed the works and had stayed in, we decided to have additional carpentry works at the kitchen area. Suki arranged the carpenter for us, discussed and follow up with the works until after completion. We find her to be very responsible and patient in explaining things, especially on some variations during the renovation works. She would come down to discuss, take or retake measurements and offered various options for us to decide. And the thing is that ' What you see is what you get' - the renovation works was exactly as what was shown in the 3D drawings done!. It was value for money - value for professionalism, responsibility and pride in their work! Work quality was good and though some delays due to Covid. Thank you to Suki, and to Andrew also, who speed up the works for us to enable us to shift in on our requested date - all within our budget and within the timeline as discussed. We will recommend you if anyone require home renovations! J & E - Pasir Panjang

Suki was our ID from TIL. She was organized, responsive, confident and patient. She has good rapport with her subcontractors whom she is able to liaise and coordinate very quickly for any issues or queries we may have. She was able to meet the timeline we requested despite delays encountered due to covid by pulling resources and adjusting the timing of various works. Any issues which cropped up along the way were duly resolved and rectified. Although she would not hesitate to offer her perspectives from experience and suggest alternatives, she was ever patient and understanding with our requests and many changes to design, measurements and materials. I am not an easy client because i am particular about certain things and a worrier by nature. So her catch phrase for me is always "Don't worry"! I really appreciate her customer service and her being always contactable and prompt in attending to our whatsapp even post-reno, which allays our anxieties and assures us that things will be done and resolved. Thank you very much, Suki!

One year before key collection of our 5 room BTO, we were shortlisting several ID companies and contractors by looking through their IG, website with regards to thier online reviews and work. From a inital list of 18, we narrowed down to 6. One of the shortlisted companies was TIL. The ID assigned to us by TIL was Edward. Our first meeting was postponed as Edward mixed up his schedule. We thought this was a red flag and considered not pursue with them, however we decide to meet up with him and luckily we did that. Out of all the IDs we met, Edward was one of few who impressed us. Despite being a small project, he was sincere and eager to take up the project. His initial quote was very detailed to the point of eaxct measurements off the floorplan. there were not rough estimates nor hidden costs in the qoute. Edward did not try to force us to make a quick decision to sign the contract, instead, he was willing to wait patiently, giving us time to compare qoutes from different ID compaines. Although the Quotation by Edward was not the lowest we received (TIL is GST registered, so GST played a part in the qoutation), we decided to go with Edward due to professionalism and his eagerness to accquire and work on the project. Unfornately COVID-19 delayed my key collection by another year. Despite this, we had regular contact via Whatsapp. His response rate was also impeccable, even when we message him late in the night, we will get a response back very fast.The whole process of communicating with Edward was easy, smooth and constant. We did not have a specific theme for the BTO but had sevreal ideas on how we want things to turn out to be. Edward also provided practical suggestions along with aesthetical ones. Edward always notified us when and what is being renovated in the house. He helped us maanged some of the home item deliveries and installation of the gas services. He provided me photos of ongoing and completed renovation. With this precise follow up from Edward, We hardly had to go down to inspect/ oversee the renovation work in fear of some unexpected “surprise”. Edward also helped us in furniture selection. Although he was not able to follow us on each trip, we will share pictures and messages on whatsapp and he will provide suggestions on the designs and color selection, making the shopping easier for us. Although there were some hiccups during renovation, Edward handled them professionally and within the timeline. After the handover, there were some minor fixes needed to be done which was arranged and resolved by Edward in a short period of time. Overall you need to find an ID who can communicate easily with you and understand what exactly you wasnt in your new home.Being detailed and well organised is also very important so as to not overrun the budget and schedule. Attentiveness is also another trait that you might want to look for in your ID. This is the experience Edward has provided us and we did not have to worry about screw-ups during renovation. I am sure there are IDs outside that may be as good as Edward but based on our personal experience, you will not regret getting him as your ID. We truly beleieve, Edward is capable of making your renovation as fuss free as possible. Last but not least, keep up the good work Edward! We would highly recommend him for anyone who would wanta good and worry free renovation experience!