Urban Home Design 二本設計家

We decided to engage Urban Home Design after meeting several other shortlisted IDs. Amy and TS were well-prepared for the first meeting and provided impressive detailed 3D drawings during the elementary stages. As a team, Amy and TS were humble, friendly and most importantly, they listen to what we wanted instead of imposing a cookie cutter design like most other ID firms we consulted. We felt we could get along well with them on this renovation journey. Price quoted was competitive and unit rates reasonable. The design phase was fun and as we shared similar views on the design outline for the house, Amy and TS provided ideas and recommendations based on their experience on areas where we are unsure as first time house owners. They are also very patient when we made numerous changes along the way. During the renovation phase, Amy and TS made everything hassle free for us by seamlessly coordinating between us and their contractors. They were very hardworking and responsive when we identified any issues or defects. These were followed up and subsequently resolved. Even after handover, customer service is still a priority. Amy and TS go the extra mile to assist with minor touch ups/defects promptly to ensure we could start moving in smoothly. Overall budget control was excellent with just minor variations. No renovation is perfect, but having an ID team willing to bring it close to perfection makes all the difference. Happy to have made a couple of new friends during this renovation journey. Thank you Urban Home Design, Amy and TS. Definitely recommend!

Chai Hwa was our ID for our 5rm resale flat which required major renovation. She is meticulous, experienced and able to offer solutions for any issues we'd encountered. Chai Hwa has been very responsive to us throughout the entire renovation journey and we were very glad to have her because she is always there and ready to offer solutions to us. We are also really pleased with the aftersales service offered, and the willingness to rectify any minor hiccups here and there. These rectifications are usually arranged immediately with follow ups. One thing that sets Urban Home apart from other ID firms is their proficiency in AutoCAD/SketchUp and how the ID who is in charged of your project is also the same person doing all these drawing, which means lesser downtime required when there are changes required, which also helps with the visualization. If you're looking for an ID to engage, go for Urban Home Design, go for Chai Hwa.

It was a great experience with Urban Home Design overall. Prior to signing with them, we had visited many other IDs as well, but felt that Urban Home was the most transparent about line item costs and balancing budget vs. aesthetics (instead of pushing for the cheapest or most expensive ideas). Most importantly, we felt the most assured and had a connection with Amy and Xiang Yi, and thus decided to sign with them. Fast forward to the decision making process, Amy and Xiang Yi were helpful in putting out suggestions (e.g. for drawer configurations, hob vs. sink location) for us first time owners to consider, but were not overly pushy and allowed us to make the final call on the design of the home. During the renovation process, they were also very on the ball, being present both during the actual renovation as well as to help coordinate the installation and deliveries, even for things that we did not buy through them. Any small hiccups (expected of any reno) were quickly discussed and rectified, and we thankfully did not have to go through any of the typical reno horrors you oftentimes read about. While we have not shifted in and cannot review the long-term quality, overall, we are very satisfied with the renovation process and workmanship thus far. Would highly recommend them!