Archive Design

Archive Design

16A Lim Tua Tow Road Singapore 547752

Min Jun Liew
SHOCKINGLY ATROCIOUS, UNPROFESSIONAL & A NIGHTMARE

Reviewed by Min Jun Liew・Submitted 19 May 2022・ Project completed Aug 2022・Designer Lucas

We got to know Lucas, the owner of the company, in March of 2021, began works shortly after in May and were very excited about working with the team because everything seemed promising. This is our first house and our first renovation project. Alas, their replies started slowing down. Text messages were constantly overlooked. Eventually Lucas just stopped replying at all and didn't pick up any calls. Our project was initially managed by Nicole who later stopped replying and then passed the project over to Vivian. Vivian rarely understood what we needed and had delayed responses. She lacked initiative and any professionalism in customer service but we were glad to have her helping us out anyway. After works begun, we would visit the site every now and then. Things started already seeming iffy when we'd go down and no works would be ongoing. Our deadline started getting pushed back from August, to September to the end of the year, to before CNY... And now, it's been a whole year past and we still have had our works completed. To begin with, our project is in a new condominium. The works were very minimal as everything was already built-in. But yet a year on and we still have loose cables hanging from our ceiling, we still have a feature wall that, because has been built with a beam running through it that prevents cables from actually passing through the back of the wall, doesn't function as it should. We cables hanging everywhere, really. Our feature wall was built so high that one has to strain their neck while sitting to watch the TV. But because of how atrocious Archive's service is, we don't even want to pursue this or get it fixed. We just want to accomplish the bare minimum i.e get all the dangling cables away so we can move on with our lives. Lots of the carpentry is terrible - laminate joints in full sight, edges sharp and not flushed. Just terrible quality of work, really. We left the defect checks to them and unfortunately that was our oversight as well. We were too trusting. We've now found giant cracks across our quartz top in the bathroom that was never worked on - so the defect was there even before our keys - but, alas, the IDs have failed to spot it and now the condominium won't be responsible for fixing it anymore. It was a complete mistake on our end, being first-time house owners. To top it all off, I think one of the biggest jokes was that we were told to buy a particular light fixture very early on. Lucas insisted that we'd need to do this first thing so that the measurements could be included into the construction of a metal shelving that we needed to attach the light to. We immediately ordered this online and sent it to the Archive Design office - as instructed. Now, one year later, our light fixture not only hasn't been installed but apparently is lost because Lucas can't find it anymore. He has not gotten back to us if he has or hasn't purchased it (we gave him the online link 4 months ago) and our cables still dangle from the ceiling because the fixture has yet to be found, much less fixed. We have since had the project passed on to yet another junior staff but she has not gotten back to us. Lucas is still MIA and our house still is incomplete. We have a baby very much on the way now and our renovation works are miserable and incomplete. If you're looking to avoid a nightmare of a situation with your IDs and are afraid of running into nightmarish situations your friends have often told you about with ID firms, look another way cause Archive Design is gonna be a living breathing nightmare too.

Professionalism
Workmanship
Design
Project Management
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About Archive Design
Firm expertise: The firm has experience in maisonette and loft units and A&A works. The firm also has in-house carpenters, and handles interior styling services. --- We are a dynamic team of interior designers, project coordinators and drafters. We pride ourselves in our designs and attention to details. We source locally and overseas for unique materials and touches to make your home a truly unique one.
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Rating

4.5
Based on reviews left by homeowners
Professionalism4.4 / 5
Workmanship4.5 / 5
Project Management4.4 / 5
Design4.6 / 5

Experience

Property TypeProjectsAverage Cost (New)Average Cost (Resale)
HDB5S$40,000.00S$67,666.67
3-Room1-S$53,000.00
4-Room2S$40,000.00S$85,000.00
5-Room1S$40,000.00-
Condo1-S$70,000.00
3 Bedrooms1-S$70,000.00
The information is based on the projects we received in the past year and may not represent the firm's full portfolio and capability.
Nai Yun Chng
Bad, Avoid at all Cost!
verified-reviewVerified Review

Reviewed by Nai Yun Chng・Submitted 7 Jun 2022・ Project completed Oct 2020・Designer Lucas Yang

As a small business owner myself, I don't take lightly to leaving negative reviews on other businesses. But seeing how my bad experience was not unique, here's my honest to god review. My wife and I commissioned Lucas and Team to do my reno in the heart of Covid 2020. I get that many IDs were facing manpower issues and perhaps we were too lenient because of that. To their credit, I thought Rachel, the Project Manager was doing her best. But I think she was overwhelmed with work and couldn't devote the time needed for each project. Lucas also handed off the project to her almost from the get-go. There were SO. MANY. ISSUES. My wife compiled a 40 slider ppt full of issues. From tiling, to cabinets, to damaging existing fixtures, the list went on and on. For every issue brought up, they did try to fix it but the resulting workmanship was just really bad. Now, 1 year on, my downstair neighbour started complaining about a leaky ceiling. My reno nightmare has quite literally resurfaced. I had to re-do the entire water piping layout for my place. Yes, you heard that right, re-do the whole damn thing because the contractors they hired did a bad job. I've spent close to $1.5k trying to rectify the issue but it's still not resolved. UPDATE - They have made payment to the waterproofing specialist recommended by HDB. Let's just hope this will be the last of it.

Read More
Min Jun Liew
SHOCKINGLY ATROCIOUS, UNPROFESSIONAL & A NIGHTMARE

Reviewed by Min Jun Liew・Submitted 19 May 2022・ Project completed Aug 2022・Designer Lucas

We got to know Lucas, the owner of the company, in March of 2021, began works shortly after in May and were very excited about working with the team because everything seemed promising. This is our first house and our first renovation project. Alas, their replies started slowing down. Text messages were constantly overlooked. Eventually Lucas just stopped replying at all and didn't pick up any calls. Our project was initially managed by Nicole who later stopped replying and then passed the project over to Vivian. Vivian rarely understood what we needed and had delayed responses. She lacked initiative and any professionalism in customer service but we were glad to have her helping us out anyway. After works begun, we would visit the site every now and then. Things started already seeming iffy when we'd go down and no works would be ongoing. Our deadline started getting pushed back from August, to September to the end of the year, to before CNY... And now, it's been a whole year past and we still have had our works completed. To begin with, our project is in a new condominium. The works were very minimal as everything was already built-in. But yet a year on and we still have loose cables hanging from our ceiling, we still have a feature wall that, because has been built with a beam running through it that prevents cables from actually passing through the back of the wall, doesn't function as it should. We cables hanging everywhere, really. Our feature wall was built so high that one has to strain their neck while sitting to watch the TV. But because of how atrocious Archive's service is, we don't even want to pursue this or get it fixed. We just want to accomplish the bare minimum i.e get all the dangling cables away so we can move on with our lives. Lots of the carpentry is terrible - laminate joints in full sight, edges sharp and not flushed. Just terrible quality of work, really. We left the defect checks to them and unfortunately that was our oversight as well. We were too trusting. We've now found giant cracks across our quartz top in the bathroom that was never worked on - so the defect was there even before our keys - but, alas, the IDs have failed to spot it and now the condominium won't be responsible for fixing it anymore. It was a complete mistake on our end, being first-time house owners. To top it all off, I think one of the biggest jokes was that we were told to buy a particular light fixture very early on. Lucas insisted that we'd need to do this first thing so that the measurements could be included into the construction of a metal shelving that we needed to attach the light to. We immediately ordered this online and sent it to the Archive Design office - as instructed. Now, one year later, our light fixture not only hasn't been installed but apparently is lost because Lucas can't find it anymore. He has not gotten back to us if he has or hasn't purchased it (we gave him the online link 4 months ago) and our cables still dangle from the ceiling because the fixture has yet to be found, much less fixed. We have since had the project passed on to yet another junior staff but she has not gotten back to us. Lucas is still MIA and our house still is incomplete. We have a baby very much on the way now and our renovation works are miserable and incomplete. If you're looking to avoid a nightmare of a situation with your IDs and are afraid of running into nightmarish situations your friends have often told you about with ID firms, look another way cause Archive Design is gonna be a living breathing nightmare too.

Read More
Glanies Ng
Appalling customer service and work standards
verified-reviewVerified Review

Reviewed by Glanies Ng・Submitted 10 May 2022・ Project completed May 2022・Designer Lucas Yang

Work standards are appalling. Here are some that take the cake - some hot water pipes have absolutely no water running through them and my concealed toilet bowl and bath mixers are both installed slanted. The concealed piping for the toilet bidet was meant to be installed on the left but they installed on the right. And instead of concealing the pipe joint in the wall, they installed it outside. There are more. While installing a wooden plank in the wall, the contractor bust a water pipe. While immediate action was taken to seal the pipe on the spot, the damage caused secondary damage to the concealed pipes resulting in damaged walls and paint. When we alerted them about the urgent situation, they did not offer immediate assistance. After we got our own contractor to fix it for $700+, they did not offer to pay for it but just kept silent like it didn't happen. There were plenty of other mistakes. My bedroom door laminates are wrong. My kitchen cabinet measurements were wrong. My expensive Ceasarstone quartz was cut wrongly because they didn't know how to install a farmhouse sink. My concealed pipes were run badly - there pipes in the concealed ceiling of the two toilets leaks, ruining my paint work even before we moved in. We were promised copper but PVC was used for the water pipes. When all these mistakes happened and were pointed out to them, no word of apology was given. No concern was also expressed for the inconvenience we had to face due to their mistakes. When we moved into the house, it was literally still a construction site. I have 2 young children and it was not safe. We had to all squeeze into one room and use only 1 toilet because the other toilet was still undone. I wouldn't have minded living like this if they had been proactive about informing us of delays and bothered to deliver good customer service. There were also two instances when Lucas completely disappeared. The first was when he supposedly contracted covid. They sent us his PCR test report as proof - so fine. The next disappearance was unexplained. When asked repeatedly where he was, Nicole, his project manager, did not respond to our queries. Only when pressed for an answer 2 months later did she say that he had suffered a serious injury (broke two wrists) and that Archive had informed all clients through an email. We never got that email. Even if we did, it is a poor choice of communicating bad news and managing a relationship with a client. Up to now, we have yet to hear from Lucas despite repeated texts and calls. We learnt from another home owner that throughout her time reno period, Lucas frequently gave excuses for his many disappearances and was similarly uncontactable. Nicole was also not responsive; we'd get a response to our texts like 2 - 3 days later or even longer. We learnt from his contractors that they have yet to receive payment for work done even after clients have made payment. At one point, Rachel, a senior project manager, came to my house saying that she'd take over the project to complete it. We agreed that it'd be reasonable to expect responses to our text in 2 days. It's been 3 weeks since I spoke to her and I haven't heard from her yet. Its gotten to a point that it is very hard to trust them. We did not feel like valued clients at all. If anything, we felt like we were taken for a ride. We chose to entrust our property to an incompetent team and that's on us - we have to deal with it and live with their mistakes. Pls note that the renovation end date stated below is not accurate. The reno is left incomplete. I have to state a reno end date because of Qanvast review platform requirement.

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Completed your renovation with this firm? Write a review
Reviews (34)
Nai Yun Chng
Bad, Avoid at all Cost!
verified-reviewVerified Review

Reviewed by Nai Yun Chng・Submitted 7 Jun 2022・ Project completed Oct 2020・Designer Lucas Yang

As a small business owner myself, I don't take lightly to leaving negative reviews on other businesses. But seeing how my bad experience was not unique, here's my honest to god review. My wife and I commissioned Lucas and Team to do my reno in the heart of Covid 2020. I get that many IDs were facing manpower issues and perhaps we were too lenient because of that. To their credit, I thought Rachel, the Project Manager was doing her best. But I think she was overwhelmed with work and couldn't devote the time needed for each project. Lucas also handed off the project to her almost from the get-go. There were SO. MANY. ISSUES. My wife compiled a 40 slider ppt full of issues. From tiling, to cabinets, to damaging existing fixtures, the list went on and on. For every issue brought up, they did try to fix it but the resulting workmanship was just really bad. Now, 1 year on, my downstair neighbour started complaining about a leaky ceiling. My reno nightmare has quite literally resurfaced. I had to re-do the entire water piping layout for my place. Yes, you heard that right, re-do the whole damn thing because the contractors they hired did a bad job. I've spent close to $1.5k trying to rectify the issue but it's still not resolved. UPDATE - They have made payment to the waterproofing specialist recommended by HDB. Let's just hope this will be the last of it.

Read More
Min Jun Liew
SHOCKINGLY ATROCIOUS, UNPROFESSIONAL & A NIGHTMARE

Reviewed by Min Jun Liew・Submitted 19 May 2022・ Project completed Aug 2022・Designer Lucas

We got to know Lucas, the owner of the company, in March of 2021, began works shortly after in May and were very excited about working with the team because everything seemed promising. This is our first house and our first renovation project. Alas, their replies started slowing down. Text messages were constantly overlooked. Eventually Lucas just stopped replying at all and didn't pick up any calls. Our project was initially managed by Nicole who later stopped replying and then passed the project over to Vivian. Vivian rarely understood what we needed and had delayed responses. She lacked initiative and any professionalism in customer service but we were glad to have her helping us out anyway. After works begun, we would visit the site every now and then. Things started already seeming iffy when we'd go down and no works would be ongoing. Our deadline started getting pushed back from August, to September to the end of the year, to before CNY... And now, it's been a whole year past and we still have had our works completed. To begin with, our project is in a new condominium. The works were very minimal as everything was already built-in. But yet a year on and we still have loose cables hanging from our ceiling, we still have a feature wall that, because has been built with a beam running through it that prevents cables from actually passing through the back of the wall, doesn't function as it should. We cables hanging everywhere, really. Our feature wall was built so high that one has to strain their neck while sitting to watch the TV. But because of how atrocious Archive's service is, we don't even want to pursue this or get it fixed. We just want to accomplish the bare minimum i.e get all the dangling cables away so we can move on with our lives. Lots of the carpentry is terrible - laminate joints in full sight, edges sharp and not flushed. Just terrible quality of work, really. We left the defect checks to them and unfortunately that was our oversight as well. We were too trusting. We've now found giant cracks across our quartz top in the bathroom that was never worked on - so the defect was there even before our keys - but, alas, the IDs have failed to spot it and now the condominium won't be responsible for fixing it anymore. It was a complete mistake on our end, being first-time house owners. To top it all off, I think one of the biggest jokes was that we were told to buy a particular light fixture very early on. Lucas insisted that we'd need to do this first thing so that the measurements could be included into the construction of a metal shelving that we needed to attach the light to. We immediately ordered this online and sent it to the Archive Design office - as instructed. Now, one year later, our light fixture not only hasn't been installed but apparently is lost because Lucas can't find it anymore. He has not gotten back to us if he has or hasn't purchased it (we gave him the online link 4 months ago) and our cables still dangle from the ceiling because the fixture has yet to be found, much less fixed. We have since had the project passed on to yet another junior staff but she has not gotten back to us. Lucas is still MIA and our house still is incomplete. We have a baby very much on the way now and our renovation works are miserable and incomplete. If you're looking to avoid a nightmare of a situation with your IDs and are afraid of running into nightmarish situations your friends have often told you about with ID firms, look another way cause Archive Design is gonna be a living breathing nightmare too.

Read More
Glanies Ng
Appalling customer service and work standards
verified-reviewVerified Review

Reviewed by Glanies Ng・Submitted 10 May 2022・ Project completed May 2022・Designer Lucas Yang

Work standards are appalling. Here are some that take the cake - some hot water pipes have absolutely no water running through them and my concealed toilet bowl and bath mixers are both installed slanted. The concealed piping for the toilet bidet was meant to be installed on the left but they installed on the right. And instead of concealing the pipe joint in the wall, they installed it outside. There are more. While installing a wooden plank in the wall, the contractor bust a water pipe. While immediate action was taken to seal the pipe on the spot, the damage caused secondary damage to the concealed pipes resulting in damaged walls and paint. When we alerted them about the urgent situation, they did not offer immediate assistance. After we got our own contractor to fix it for $700+, they did not offer to pay for it but just kept silent like it didn't happen. There were plenty of other mistakes. My bedroom door laminates are wrong. My kitchen cabinet measurements were wrong. My expensive Ceasarstone quartz was cut wrongly because they didn't know how to install a farmhouse sink. My concealed pipes were run badly - there pipes in the concealed ceiling of the two toilets leaks, ruining my paint work even before we moved in. We were promised copper but PVC was used for the water pipes. When all these mistakes happened and were pointed out to them, no word of apology was given. No concern was also expressed for the inconvenience we had to face due to their mistakes. When we moved into the house, it was literally still a construction site. I have 2 young children and it was not safe. We had to all squeeze into one room and use only 1 toilet because the other toilet was still undone. I wouldn't have minded living like this if they had been proactive about informing us of delays and bothered to deliver good customer service. There were also two instances when Lucas completely disappeared. The first was when he supposedly contracted covid. They sent us his PCR test report as proof - so fine. The next disappearance was unexplained. When asked repeatedly where he was, Nicole, his project manager, did not respond to our queries. Only when pressed for an answer 2 months later did she say that he had suffered a serious injury (broke two wrists) and that Archive had informed all clients through an email. We never got that email. Even if we did, it is a poor choice of communicating bad news and managing a relationship with a client. Up to now, we have yet to hear from Lucas despite repeated texts and calls. We learnt from another home owner that throughout her time reno period, Lucas frequently gave excuses for his many disappearances and was similarly uncontactable. Nicole was also not responsive; we'd get a response to our texts like 2 - 3 days later or even longer. We learnt from his contractors that they have yet to receive payment for work done even after clients have made payment. At one point, Rachel, a senior project manager, came to my house saying that she'd take over the project to complete it. We agreed that it'd be reasonable to expect responses to our text in 2 days. It's been 3 weeks since I spoke to her and I haven't heard from her yet. Its gotten to a point that it is very hard to trust them. We did not feel like valued clients at all. If anything, we felt like we were taken for a ride. We chose to entrust our property to an incompetent team and that's on us - we have to deal with it and live with their mistakes. Pls note that the renovation end date stated below is not accurate. The reno is left incomplete. I have to state a reno end date because of Qanvast review platform requirement.

Read More
Nai Yun Chng
Bad, Avoid at all Cost!
verified-reviewVerified Review

Reviewed by Nai Yun Chng・Submitted 7 Jun 2022・ Project completed Oct 2020・Designer Lucas Yang

As a small business owner myself, I don't take lightly to leaving negative reviews on other businesses. But seeing how my bad experience was not unique, here's my honest to god review. My wife and I commissioned Lucas and Team to do my reno in the heart of Covid 2020. I get that many IDs were facing manpower issues and perhaps we were too lenient because of that. To their credit, I thought Rachel, the Project Manager was doing her best. But I think she was overwhelmed with work and couldn't devote the time needed for each project. Lucas also handed off the project to her almost from the get-go. There were SO. MANY. ISSUES. My wife compiled a 40 slider ppt full of issues. From tiling, to cabinets, to damaging existing fixtures, the list went on and on. For every issue brought up, they did try to fix it but the resulting workmanship was just really bad. Now, 1 year on, my downstair neighbour started complaining about a leaky ceiling. My reno nightmare has quite literally resurfaced. I had to re-do the entire water piping layout for my place. Yes, you heard that right, re-do the whole damn thing because the contractors they hired did a bad job. I've spent close to $1.5k trying to rectify the issue but it's still not resolved. UPDATE - They have made payment to the waterproofing specialist recommended by HDB. Let's just hope this will be the last of it.

Read More
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Completed your renovation with this firm? Write a review

Frequently Asked Questions

What are Archive Design's reviews like?

Based on 34 reviews left for Archive Design, the firm achieved an average rating of 4.46. Read homeowners’ reviews of Archive Design.

Where is Archive Design's showroom?

Archive Design has 1 showroom in Singapore. See Archive Design's showroom address.

Is Archive Design an HDB-registered or a Casetrust-accredited firm?

Archive Design is currently not an HDB-registered firm. They do however work with sub-contractors licensed by HDB. You may want to check with the interior firm for more information.

It is also not recognised under the Casetrust Renovation Business scheme.

If you would like additional assurance on the firm’s reliability, you may want to opt in for the Qanvast Guarantee, a free initiative to safeguard your renovation deposits when you engage an interior firm through our platform.

What is the average renovation cost on the projects completed by Archive Design?

The average renovation costs of projects completed by Archive Design (in the past year) are S$56,600 for HDB and S$70,000 for Condo.
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Property Type
HDB
 
Property Status
New
 
Area Size (m²)
Budget (S$)
Keys Collected
Yes
 
Style Preference
No Preference
 
This firm has a minimum budget requirement of S$30,000.
Archive Design is currently unavailable to take on new projects.

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