Carpenter Direct

This is the 2nd time I have engaged Lara from Carpenter Direct as my ID for renovating my new house. As I have to wait about 3 months before collecting my keys, Lara went ahead with the quotation plus the 2D/3D drawings. Due to the buyer of my old flat who went back our extension agreement, I have a very tight deadline to moved into my new house….but Lara managed to completed the major part of the renovations. Along the way, Lara gave me professional opinions based on my proposed budget. Throughout the whole process, Lara was efficient and meticulous in her work. When I was busy with my works and at the same time doing packing for the move, Lara make efforts to follow up closely on the renovation by providing videos & photos. Working with Lara was effortless. There are some hiccups along the way as it could only be known after hacking, I really appreciate Lara finding solutions and delivered everything she said she will do for me. Even after the handover, I can always depend on Lara to fix any issues as soon as possible for me without fuss. Overall, I am pleased with the service and expertise provided by Lara. Thank you for the wonderful work! I just recommend her to my friend who will be collecting her keys to her house after seeing how my house was nicely renovated

Lara is very experienced and knowledgeable in her field of work. Even before we have committed to Carpenter Direct, she had given us very useful reno ideas for our 28 years old 4-room flat. Lara is also very friendly and responsive to our requests. She quickly rendered assistance and arranged for the relevant workers to come down and resolve any hiccups happened during our reno. As we need to get our reno done within quite a short time frame while still keeping most of our belongings locked in 2 of our bedrooms, we are thankful that we found Lara who has made her best efforts to accomodate to our situation and complete the handover within the agreed time frame. We would definitely recommend Lara to our family and friends who would like to do reno in the future. ^_^

Lara once asked me why I chose her out of all the IDs I have met. At that point, I did not have an answer and simply replied “我也不知道”. One month after the handover of my house, I have the answer to why I chose her. My wife and I started our renovation journey meeting 1 after another ID, racking up a total of almost 10 different IDs and contractors. Each had their pro and cons but none were able to give us the confidence that they were capable of doing what we want, with the budget we had in mind. It was either low price low quality or high price high quality, with some even being cocky as they felt that what they offered is the best. Meeting Lara was completely random, no referrals nor connections. We chanced upon Carpenter Direct online. Everything changed after we contacted Carpenter Direct and spoke to Lara. She was able to provide her perspective on our house renovation in a realistic and practical manner. Before we signed, we also visited her existing projects and showroom a couple of times. We observed consistency in the workmanship and concept proposals. Most importantly, Carpenter Direct has an in-house carpentry shop floor (Carpenter Direct literally). Factoring that our house will have a lot of carpentry, this was definitely be a plus point for us. As a whole, considering the consistency, workmanship, design flair, reasonable price point and service we had so far, we locked in with Lara. Since then, Lara continued to provide great customer service. Her level of service allowed us to enjoy the experience of our entire renovation journey. She is the ONLY ID we liaised with, who consistently responds promptly to our questions and requests. During the entire renovation journey, she exercises flexibility whenever possible. Even though we had our own Electrician and A/C supplier, Lara did her best to ensure minimal conflict and disruptions. Even the times when we pushed the boundaries of our requests, Lara never fails to realign our expectations in a friendly manner. While she was not able to blindly give in to our requests, her friendly, composed and down-to-earth personality was exactly what we needed when it came to setting and realigning expectations throughout the entire renovation journey. No renovation is 100% smooth sailing and so the important factor is how our ID works creatively with us to resolve issues on the ground. For this, I must say that Lara has done quite a good job. She worked with the Carpenter Lead to source for relevant parts so as to ensure a good balance of design and practicality. All rectifications were also done promptly and up to my expectations thus far. I believe if I need some rectifications in the future, Lara will continue to provide an excellent support throughout the warranty period. Looking back at the journey we had, I do not regret engaging Lara. In fact, the combination of having her as an ID and Carpenter Direct as the carpentry expert, was the perfect combination of what we required for our renovation.