Ciseern

Engaging Francis Tan as our designer cum consultant for the renovation of our condominium unit is definitely one of the best decisions that we have no regrets about. Francis came highly recommended by a friend. And we were not the easiest couple to please or win over. Soon enough, we found out his services far exceeded our expectations. Right from the outset, when he first stepped into the apartment, he energised and got us excited with a renovation plan that was totally in sync with our yet-to-articulate needs and ideas. During subsequent consultation sessions, Francis proved to be an empathetic listener who was very intuitive to our needs and wants. He went out of the way to tap into our lifestyle needs and habits to give us the perfect home as we had envisaged it to be. Francis is passionate, enthusiastic and takes pride in his work. He impressed us with his tireless efforts to re-visit the design plans as we tinkered with the many new and developing ideas during the consultation sessions. He is also a meticulous designer with an abundance of patience. For example, he indulged us frequently by measuring/re-measuring the dimensions of the cabinetry as the plan changed and expertly guided us in navigating the abundant array of choices of materials available. His sincere desire to meet our requirements impressed and touched us. What stood out most for us is that Francis is amiable and personable, almost like a friend who goes above and beyond by putting our interests first and is always thinking of our needs. A case in point was when he came to inspect the progress of the renovation and chanced upon a much loved vase of ours which had broken in two parts. Understanding the anguish we felt about the broken vase, with no hesitation, he offered to fix it with the help of another worker, even though it was through no fault of his or the company. Francis comes across as humble, trustworthy, candid yet tactful in voicing his opinions. We are delighted to be served by a cheerful designer who goes around lugging his ‘office’ in his luggage everywhere he goes. We really could not have asked for a better designer. Francis is indeed a gem of a find.

We bought a BTO flat in 2016. Since we had so much time, we always go out and explore ideas for our new house renovation. That was when we chanced upon Zinc from Ciseern at Tampines Courts Megastore showroom flat. This was not our first time there but Zinc came to us and she engaged us. That’s how our renovation journey started. Of course, they were a lot of delays in getting the key (due to Covid 19 and family issues) but Zinc was really very patient with us and waited with us for the house keys. Meanwhile, she did all the backend preparations for us. Once we got the keys, she helped us do up our dream house. We were being given excellent service by Zinc. She delivered 101%, according to what she had promised. Updates were being given promptly and any inquiries were replied to in an instant. She had an open and neutral view about ideas, pricing, and other details. She was also well updated with current things and suggested a lot of wonderful ideas. It was definitely a positive experience throughout the process. We are most satisfied with the job done. Since, we went into renovating the flat at a difficult time, because COVID and expected Zinc to have some delays due to manpower, but I must state that she surpassed my expectation and did a good job. Actually, in any renovation, there are bound to be hiccups. But how the ID helps you to resolve it so that you can move in accordingly to the timeline matters. I will definitely recommend Zinc to anyone who wants to have peace of mind when going through a house renovation. You won’t be disappointed with her services, 110%. I guess she would be reading this review. Thank you Zinc for everything once again. More than just an ID, we really see her as one of our family members, an elder sister. As for others reading this review, you can really trust my sister to build your dream house, just like how she did for us.

We did a full renovation of our EA and Siew Wee, our ID, was great from the start. She is friendly and quiet easy to talk to. She responds quickly to queries. She understood our requirements well and came up with good designs for our kitchen and the rest of the house. She gave us many options and went through the pros and cons of each. Her insights and inputs were a great value add. She made the entire renovation process easy for us, she kept us informed of the schedules and the changes, she accompanied us to the tile showrooms, hardware fixture showrooms, curtain installers places multiple times. She is a bundle of energy and a very happy positive person to interact with. My best wishes to Siew Wee and Ciseern. You have made our home beautiful :)