Reviewed by Ho・Submitted 7 Oct 2020・Project completed Oct 2020・Designer CJ and Eric
The firm was selected as the original ID promised excellent workmanship for the price premium paid. Main design inputs and spatial planning were by us. Renovation started in Febuary and supposed to complete end April. ID has no project management in place(overall project schedule, schedule or works, project updates etc), work site management is also poor (poor housekeeping, no admistrative controls etc). Urgency is also lacking as 1 month prior to lock down, we requested to expedite carpentry which they did not feel a need to, resulting in a delay of another 4 months. Material selection (choice of tiles, doors etc) resulted in delays as well as ID is unaware of material unavailability. Generally this is due to lack of ID's experience. ID was relatively honest and respond within a day or 2. Due to lockdown, carpentry could not be delivered (claimed to have missed out by 1 day, which could have been avoided if they have expedited). As part of agreement, ID agreed to completely wrapped and protect all carpentry. When renovation resumed, a new ID Eric was added to the chat, saying that he is assisting as the original ID is stuck in his home country (1st of many dishonest conversation). Subsequently he created a new chat group citing he could not find the old chat group (1 of many unconvincing lies to come). Eric is an ID which expects his client to update him on progress (very diva attitude). Out of trust and urgency to complete the reno, we believe Eric that the carpentry are all in order and we immediately made payment. We were shocked when we saw the state of the carpentry on site, full of birdshit, water seepage and poor plywood quality (reused boards, bubbles on pvc, misaimed nails, defects in excess of 500). Subsequently the dimensions for carpentry were found to be incorrect (kitchen, foyer-shoe cabinet, display cabinet and dining settee) and the redesign to salvage the carpentry was done by us (ID was clueless and did not want to commit to replace all the wrongly dimensioned parts. The carpentry exceeded the change in tile design and he thinks it is OK.). We understand the Covid situation and we're very willing to compromise. Eric took advantage of our compassion as a weakness and literally waited for us to question before he react slowlyand arrange for things to be done. He have zero project management planning or contractor management. He is also unaware and unsure of the items outstanding. Technically, he is severely lacking in knowledge of reno or interior design (don't even know that there is a difference between normal and drywall wall plug, using a normal wall plug on a drywall) In one instance, he was unaware we had pet access door flaps on our room doors, and suddenly it was delivered one day with the flap installed wrongly. He came out with various excuses and subsequently provided a drawing which we have never seen before to justify he is right. Currently, I have to replace all 3 doors and 3 flaps myself. Other defects included the evorich flooring which have plenty of hollowness which is due to the uneven screeding done which both Diva and Evorich blame each other but don't want to take responsibilities. Damages (someone drill into my kitchen tile) , defects (plaster, paint, grout etc) were not rectified and I had to get a third party to complete as Eric went missing for 20 days without replying. If you seek to pay a premium and get a nightmare, this is the company to engage.
Reviewed by Bert Tan・Submitted 6 Dec 2020・Project completed Sep 2020・Designer James
James from Divas did a really good job for my new house. Due to vivid times, a lot of things happens but James handled it well, providing his professional idea and tips for us. Meeting out demands promptly and answering our doubts patiently. No doubt our Reno journey was a pleasant one with James. Great job to him and if anyone have any new house Reno project, I highly recommend you to look for Divas, look for him. Kudo to James 👍 and also a shout-out thanks to Johnny and team who were also part of this journey with us.
Reviewed by Magdalene・Submitted 5 Nov 2020・Project completed Sep 2020・Designer Jayden
I engage Jayden for my renovation & he did an excellent job in designing my apartment. As a designer, he is well versed in his technical knowledge & has a great sense of aesthetics. He offered great design ideas & also took into consideration of my preferences & requirements. From the inception of the project to the handover, Jayden took efforts to be onsite regularly to ensure the progress of renovation went smoothly. He was very responsive & responsible in providing updates. The design & finishes create a warm & cosy ambience that is more than what i have expected. Thank you for all the hard work. Magdalene ^^
Reviewed by Sandra・Submitted 18 Oct 2020・Project completed Sep 2020・Designer Jayden Goh
My husband and I are really glad that we got Jayden as our ID when we went to check out Diva's showroom. We didn't immediately sign a contract with the company. I actually went to another friend's place to check out her kitchen and noted the workmanship was good and she mentioned the thoughtfulness of the ID she had engaged. Coincidentally, it was Jayden who had undertaken her reno job. With a real- life example of Jayden's service, my husband and I decided to engage Jayden as our ID. For the entire period (from conceptualisation to handover), Jayden had been attentive and dedicated to the project. He was never overbearing and patronising. Instead, he was proactive in checking each stage of the project, sending pictures and video clips of the work done. We were affected by the circuit breaker, right after hacking was done to the house. When we moved into Phase 2, the reno swiftly swung into action, albeit slower than what it would have been, if not for all the Covid19 safety measures in place. Jayden was aware of our time constraints and still managed the project very well by coordinating different groups of workers without compromising safety and quality of work. There was a couple of hiccups which Jayden rectified as quickly as he possibly could. We had a pleasant working experience with him and had no hesitation to recommend him to 3 other good friends who have also engaged his service. Thank you, Jayden.
Frequently Asked Questions
What are Diva's Interior Design's reviews like?
Based on 69 reviews left for Diva's Interior Design, the firm achieved an average rating of 4.67. Read homeowners’ reviews of Diva's Interior Design.
Where is Diva's Interior Design's showroom?
Diva's Interior Design has 2 showrooms in Singapore, mainly in West and East. See all of Diva's Interior Design's showroom addresses.
Is Diva's Interior Design an HDB-registered or a Casetrust-accredited firm?
Yes, Diva's Interior Design is an HDB-registered firm and is under the Casetrust Renovation Business scheme. For more information, refer to this page on the Casetrust accreditation scheme.
Is Diva's Interior Design popular among homeowners?
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