21 Woodlands Close #05-15 Primz BizHub Singapore 737854
Reviewed by Cindy Chan・Submitted 28 Jun 2019・Project completed Jan 2019・Designer Clare Luo
As per title Point to note, maximum effort but minimal results. If you are someone big on effort then it’s okay to go with them. We engaged her as she seemed really promising when she spoke to us on the space and design she had in mind. She was quite prompt at the start and so even though the rates were not the cheapest we went ahead with her. We met her a few times to decide on the design, lots of inputs from us were required. Over time it became clear that we had to consistently check on the project progress and review the work done. Sorry to say that workmanship is generally mediocre, had to keep pushing to ensure that the project is completed on time. Additional cost incurred for doing the storeroom was not informed to us earlier(during hacking and title selection), they gave some discounts after we raised the issue but we still had to pay over 1k for doing up the store room.. zzz. Post moving in, lots of touch ups were required, paint peels, floor panels were changed, toilet’s sink piping was shaking, wall cracked twice. No doubt they came to fixed them all but it created so much inconvenience especially with a young child at home.
Dear Ms Cindy,
Please accept our sincere apology on behalf of our company. We are very sorry to learn that your experience with Claire, our Design Consultant, was less than satisfactory. She should have handled the project in a proper manner, bearing in mind your design requirements and handing over an exquisitely designed project with minimal inconvenience to you.
We understand your frustration at having to accommodate our rectification work due to our workmanship. We are truly sorry about the inconvenience especially with a young child at home. We take full responsibility for that, hence we have tried our best to remedy the situation promptly.
Please be assured that this type of situation will never happen again. We have put in place processes to ensure that future projects will be delivered in a proper and timely manner.
We regret that we provided you with a less than satisfactory renovation experience and it is the exact opposite of what we pride ourselves on. We value our customers and understand the importance of delivering exceptional design, project management and customer service.
We will extend the warranty for your home as a gesture of our gratitude and sincerely hope that you will remain our valued customer.
We would like to thank you for the review which will help us improve our operations and services.
|Property Type||Projects||Average Cost (New)||Average Cost (Resale)|
|HDB||11||S$ 41,555.56||S$ 51,000.00|
|4-Room||8||S$ 45,000.00||S$ 47,000.00|
|1 Bedroom||1||-||S$ 26,000.00|
The information is based on the projects we received in the past year and may not represent the firm's full portfolio and capability.
Reviewed by HU ZE・Submitted 4 Mar 2021・Project completed Oct 2020・Designer Claire
The renovation started late Sep 2020, and ended around Jan 2021. Overall, the experience working with Claire was very good. She is very experienced and innovative, meanwhile the site supervisor Charles is also very considerate and patient. She could communicate clearly with examples and pictures, and always responded timely. I am very satisfied with the glass work (backing glass, shower cube and kitchen sliding door). The window work is just normal, got wrong size at the very beginning. Plumber work is good except the installation of toilet bowl, there is odour coming out. However, after arrangement by Claire, they re-installed the toilet bowls and seems like fixed the issue. I would highly recommend Claire to my friend in future.
Reviewed by Wang Ying・Submitted 28 Feb 2021・Project completed Jan 2020・Designer Claire Luo
Reviewed by Haqiim Muhammad・Submitted 7 Feb 2021・Project completed Nov 2020・Designer Catherine
My wife and i would first like to give our deep gratitude to Catherine for her top tier service.We have shortlisted alot of IDs and ended up with Catherine.She have been nothing but super helpful.Undoubtedly professional and definitely have a high level of patience in dealing with a perfectionist like my wife.Catherine is so pro active that she updated us on the slightest defects made good even before we could notice.Such dedication and commitment is top notch.Catherine even took the trouble to check on us even after the hand over date,came with a christmas gift.She is not just our designer,she is now our friend.The whole renovation process on the other hand was a smooth one.The service and workmanship exceeds our expectations.As me and my wife are newly weds ourselves,our circulation of friends are also at that age of getting married,settling down with a house,looking for good designers to entrust their house renovations,we are excited enough to share the good experience we had with Project Guru,with Catherine especially.We are satisfied with the outcome of our house,and will definitely recommend others.Thank you to Catherine and the team.
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Frequently Asked Questions
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Based on 90 reviews left for Project Guru, the firm achieved an average rating of 4.55. Read homeowners’ reviews of Project Guru.
Where is Project Guru's showroom?
Project Guru has 1 showroom in Singapore, mainly in North. See all of Project Guru's showroom addresses.
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