Interior Designer Reviews

In the beginning, the experience with Livspace was great. The designs were detailed, our layout requirements were met, and we placed our full trust and confidence in Livspace to complete the renovation project by 31 December 2023. However, once the renovation began, everything went downhill, and it became a truly horrible experience. Whatever was promised was never delivered. At times, we had to "threaten" the interior designer (ID) by stating that we would escalate the issues to the Ubi office just to get things moving. We were patient and lenient, but it has been more than a year, and the project is still not complete. Delays in Work 1. French Door Livspace contractors took more than four attempts to successfully install the French door. Reasons: Wrong design (did not follow the 3D design render), incorrect measurements, missing door frame, and incorrect door handles. The issue was resolved only after the escalation team took over. 2. Kitchen Island Table Livspace contractors also took more than four attempts to install the kitchen island table correctly. Reasons: Wrong design (did not follow the 3D render), incorrect measurements, and unstable carpentry, which caused the table to be unlevel and unsafe for the island top installation. This was resolved only after the escalation team intervened. 3. Wall Touch-Ups Throughout the renovation, Livspace failed to address the wall touch-ups, even after we reminded the IDs multiple times. This was resolved only after escalation. 4. Painting The walls were left unfinished, and I had to engage a third party to resolve the issues as Livspace could not meet the promised timeline before Chinese New Year 2024. Livspace repainted after completing the wall touch-ups, but the entire house was painted more than twice, causing much inconvenience. Paint marks were also left on door frames. 5. Tic-Tac Door Similar to other issues, the tic-tac door required multiple attempts to resolve. The issue was resolved only after escalation. 6. Post-Renovation Cleaning Post-renovation cleaning was done twice but was poorly executed. Paint stains remained on door frames and window frames. I was informed that cleaning would be done using only water. 7. Plumbing Plumbing was done twice. The first time, leaks caused damage to the bathroom vanity. The issues were resolved during the second attempt. 8. Vinyl Flooring Due to uneven cement screeding, the vinyl flooring was improperly installed, leaving uneven areas. Livspace did not inform me that self-leveling was not included in the quotation before or during the screeding process. After completion, I flagged the uneven areas and damaged vinyl flooring, but no action was taken. Livspace later stated that self-leveling was excluded from the quotation. When reviewing their quotation, we found that Livspace’s pricing was 20-25% higher than market rates, which typically include self-leveling. Livspace has yet to provide a justification for the higher rates. Regarding the damaged vinyl flooring, Livspace demanded additional payment for replacement. I refused to pay, as the damage occurred during the ongoing renovation, which had not been handed over yet. 9. False Ceiling The last major work, completed on 14 September 2024, required removing and reconstructing the false ceiling due to its substandard quality. During this time (10-14 September 2024), the house was unlivable due to dust and debris. After reconstruction, inadequate work persisted: the ceiling-mounted speaker was misaligned, there were multiple holes in the ceiling, and surface areas were uneven. When I raised concerns, Livspace stated, "workmanship cannot be 100% perfect," blaming the defects on this excuse. They also claimed that patching the defects would worsen the unevenness, which was unacceptable to us. We are still waiting for Livspace to provide alternative solutions to address the substandard quality of the false ceiling and the speaker misalignment. The overall experience with Livspace has been appalling. Delays, poor workmanship, miscommunication, and substandard quality have caused us immense stress and inconvenience. For anyone considering Livspace, Please avoid them at all costs.

We engaged Livspace for the renovation of our entire home last year, including the kitchen, and paid a premium expecting high-quality workmanship and materials. For the lower kitchen cabinets, they recommended MFC (Melamine Faced Chipboard), assuring us it was water-resistant and contained 0% formaldehyde. This claim was also stated in our quotation. Based on that, we trusted their professional recommendation. However, a few months after moving in, we discovered mold mites in the lower kitchen cabinets in February this year. Livspace explained the issue was caused by Singapore’s humid weather. But when we asked why the upper cabinets — made from PLYWOOD — were completely unaffected, they had no proper explanation. After doing our own research and consulting with experienced carpenters, we learned that MFC is not SOLID WOOD like plywood. It is a type of CHIPBOARD, made from compressed wood chips, and it absorbs moisture easily. This makes it unsuitable for areas like kitchens, which are often exposed to water. We were shocked to discover this only after the mold mite issue occurred. What frustrated us further was that Livspace’s head of warranty denied that MFC is chipboard, despite industry-standard knowledge and our own findings. Instead of taking responsibility, they only offered pest control as a goodwill gesture — no solid wood replacement, no compensation. This is despite our renovation being covered under a 5-year warranty. We feel completely misled by their advice and unsupported by their warranty. For the amount we paid, being given a low-grade material like chipboard is simply unfair. When the issue could not be resolved through direct communication, we had no choice but to escalate the matter and file a Small Claims Tribunal case. Although this process is time-consuming and inconvenient, we believe it is necessary to protect our rights as consumers. We’re sharing this review to help future homeowners make the right decision and be cautious when being told a material is “SUITABLE.” For the high price we paid, receiving low-grade material like chipboard is unacceptable. [To Livspace admin: Please DO NOT respond asking for a Project ID as usual. Your team is fully aware of our case, and we’ve received no follow-up with a proper solution for months. No automated replies, please.]

Thank you to Wilson and Miss Chong for completing my renovation in time. Some hiccups here and there in the middle of renovation but resolved eventually. Satisfied with the carpentry works and hope it lasts. Happy that Wilson and Miss Chong are able to deliver the designs as per what I wanted. Needed some alterations to the designs after the reno works and they were able to respond to my requests.

I had a disappointing experience with the company a year ago, and unfortunately, all the staff members who handled my project are no longer with the company. Despite the challenges I faced, I finally completed the project and received the final handover in May 2024. At that time, I was informed that my kitchen cabinet came with a 1-year warranty. However, I was asked to sign a formal letter confirming that all work had been completed to my satisfaction during the handover. I refused to sign the letter as there were still some outstanding issues that needed to be addressed. Recently, in February 2025, I discovered that the kitchen cabinet door had developed a color peel. When I contacted the company, I was spoken to by a representative who was extremely rude and dismissive. He told me that the color peel was simply dirt and that I could easily clean it with a sponge. I found his response to be condescending and insulting, implying that I was incapable of distinguishing between dirt and a genuine defect. To make matters worse, the company is now claiming that my warranty is void because I didn't sign the letter during the handover. They seem to be washing their hands of the issue, and I'm extremely frustrated with their attitude and lack of accountability.

TLDR - Had a terrible experience with Livspace, cancelled the project. Sept 2023 - Saw a Livspace ad on Facebook in September 2023. The salesperson set up a WhatsApp group with the designer Tiff and I put in my specifications, floorplan and detailed pictures as well as a video walkthrough of the flat. 27 Sept - Met the ID, Tiff, after discussions, a revised quotation was sent. Things ok up to this point. Wed, 17 Jan 2024 - I had been shortlisting other IDs as well, so finally decided on Livspace on 17 Jan 2024. Contacted Tiff, and told her my timeline and requirements. She arranged for a meeting on 24 Jan to go through the revised quote She said that her "senior" James, would be joining in and running the project with her. Wed, 24 Jan - I go down to Livspace at Ubi to meet James and Tiff. They take me through the quote, I raise points which I thought had already been addressed earlier and I start to notice typos in the quote. No worries, I think, everyone makes mistakes. I repeat my concerns about timeline (i have to move in by 26 March). Tiff and James assure me that they will be able to handover by then. Quote is confirmed and I pay the 10% down payment to book - $4076. tells me he will send me a copy of the quote and get started on the work. Thu, 25 Jan - No quote received. Fri, 26 Jan - I send a WhatsApp message asking for the quote. James apologizes and sends it to me. Thu, 1 Feb - After not getting any updates, I start to get worried. I post a message on the WhatsApp group requesting an alteration and add on. James responds and we discuss. I ask end the convo asking him for a timeline moving forward. Fri, 2nd Feb - James replies that 3D rendering will be sent the following week. He gives a really vague timeline, which doesn't actually fit with amount of time I have left before I take possession of the flat. I counter and tell him that CNY weekend is in the middle of it all, so there isn't much time for paper work. I'm trying to get him to confirm a site visit asap so that he can see the place, but he says once the 3D is done, then he will arrange for the site visit. Tues, 6 Feb - James sends over the 3D rendering at 9.30pm. It is a joke. There are structural features (structural beams, pillars) in the flat that are evident from the floorplan as well as the pictures that I took that are NOT reflected in the 3D rendering. And somehow, the kitchen has grown a false ceiling. In addition, I had raised other concerns previously to Tiff, which are still not reflected in the 3D. I decide not to reply till the following morning as it is already late at night. Wed, 7 Feb - I post a message on the WhatsApp group pointing out the problems and I ask for a floorplan so that I can actually see where the items in the kitchen and bedroom are actually going to go. Meanwhile all through this Tiff has been silent. I suppose she has handed over the project entirely to James. James replies defending the 3D, that they were just "to show colors of the material to guide is during selection". However he promises to re-do the rendering and send it to me by the evening. He also assured me that in the 2 weeks since I had paid the deposit, "Rest assured that things are moving this 2 weeks, we have check and confirmed a set of vendors that can comply with the timeline and deadline given to minimize disturbance after you have moved in." He promises that the house will be in move in condition as promised. James says that the earliest date for a site visit with the electrician will be 19 Feb. At night, James sends the amended 3D rendering. Thu, 8 Feb - I thank James for the amended 3D rendering and give feedback on the color scheme. He says he will amend the 3D and asks if still need a floorplan. I I repeat my request for a floorplan and ask him to indicate where the fridge will be. Fri, 9 Feb (CNY eve) - James finally sends me the floorplan, with the fridge at 12.45pm. I decide not to open the file because it's CNY eve and I'm busy, as is everybody else. I ask him for the time for the site visit - 10am to 6pm. I then proceed to arrange with the seller. After getting confirmation from the seller, James then tells me that the electrician cannot make it on 19 Feb. After some ding donging between him and the electrician, me and the seller, the stars align and we agree on 21st. 10 Feb to 14 Feb - CNY Days 1 to 4 - I decide not to bug anyone about the renovations. Wed 15 Feb - I open the file to look at the floorplan. It is honestly the most amateurish, low effort floor plan I have ever seen, and this is after I've looked at floorplans from other IDs when I was shortlisting them. And the fridge is a comical position. I've attached a part of it for you to judge. I send this to my sister in law who has done interior design and she is able to suggest a solution in less than half an hour, with a drawing as well on the floorplan. I message the WhatsApp group. James said that he had measured the space between the fridge and the cupboard and there was 650mm (65cm). Enough for a person to fit. I don't fancy cooking with my back rubbing up against my fridge. He suggests an alternative (with no drawings, just in text so I guess I have to imagine what it looks like or draw it out for myself) in the chat, and asks me if I am available earlier on the day of the site visit to go through material selections. I say I can't make it earlier as I have work. And we had already gone through a back and forth on the date and time of the site visit, which was my pet peeve as well as I had been pushing for it to be earlier to begin with. At this point I'm just done. I write a message to James, Tiff and the silent salesperson in the chatgroup to inform them that I would like to terminate the project. "Dear James, Tiff and Esther whom I assume is the account manager. I have decided not to proceed with the project as I am not satisfied with the quality of work done so far. I have no confidence that Livspace will complete the project satisfactorily. For me, the last straw was the ridiculous placement of the fridge in the floor plan that was sent last Friday. I have measured 65 cm - it's barely enough space for 1 person to stand in. I have had to repeat myself several times on things, such the placement of 2 beds in each room and a request for a timeline of works. I have seen better work from the other design firms I've consulted and I really do regret signing up with Livspace. I understand that according to the contract, the down payment of $4076 that I have already paid will not be refunded. I shall take it as an expensive lesson in what to look out for in an ID firm." No one replies to my message. Meanwhile I go back to my emails and lo and behold, there is an email welcoming me when I paid my deposit and introducing me to my designer as well as giving me two emails to write to if I encounter problems. "We’ve hand-picked your new Livspace designer, James Toh whose expertise matches perfectly with your unique requirements. As your primary point of contact, James Toh is here to assist you. However, if your concerns require further attention, you may reach out to our customer excellence manager Melissa (melissa.tan@livspace.com) or otherwise, to our CEO office (ceooffice.sg@livspace.com) for a swift resolution." I send emails to both Melissa Tan and the CEO Office. Both emails bounce back - "because the address couldn't be found or is unable to receive email." - Curious and curiouser. So I check - Livspace has a fancy online portal called hub.livespace.com. I log in to it. There are tabs in the portal for timeline, updates, proposals, payments and documents. All of the tabs are empty, with an encouraging messages such as "We’re working on it! Your designer is creating a detailed timeline. Stay tuned!". The only tab with info is the payments tab, which lists the amount I have paid so far. Bravo Livspace. Fortunately, there is a option to send feedback through the "Need Help?" tab to "Jerry Lee" and his boss, "Eddie Chua". So I send my feedback. Not long after, I get replies, not from Eddie or Jerry (or Tom for that matter) but from "Duvvuri Yamini" who says that my feedback has been received and will be forwarded to the respective team. A friend suggests I post feedback on Qanvast, but before I decided to embark on this novelization of my experience, I decide to read the reviews of Livspace and I am aghast, at the one and two star reviews. I see a pattern - of a lack of timelines, shoddy, last minute work, designers who go AWOL, a company that is very prompt in seeking payment but not keen on meeting deadlines. So yeah, Livspace. Hire at your own risk.

We have so much to say about our horrible reno experience with Livspace but we shall just use the following words to sum it up: overpromise, under-deliver, unprofessional, irresponsible and no sense of urgency. Some examples are not informing us about a burst pipe during hacking works until we discovered it ourselves by turning on the water source and flooding the service yard, drafter missing out details on every single version of editing and ended up leaving the chat without even giving us a proper final draft, telling us that the wall will be raised after constant reminding that the electrician will take measurements but ended up not meeting it because they waited till <24hrs before the deadline before starting on it, so little effort was put into managing the project to a point we felt like we are the ID instead (e.g. drawing carpentry pictures ourselves as they took too long). We changed IDs during the process but it did not get much better. Initially, we did not want to write a negative review and decided to let the matter pass but we were compelled to let everyone know after dealing with the outrageous aftersales customer service. We moved in on 30 Jan and were rushed to pay the remaining amount, with the promise that they will come back and fix any defects since it's within the 2 years warranty period. We were too soft hearted when the ID played the sympathy card by saying if we don't make payment soon, he will only get his commission after CNY. This led to the sub-cons not wanting to come back to fix the defects / taking forever to respond as we have no more 'bargaining chip'. One particular incident we want to highlight is the tiles issue. The tiler came back first time to fill the gaps and another time to change the grout color as they used a different shade and it was uneven. In Apr, we highlighted to our ID that there are some black stains / leftover cement on the tiles and he bought a stain remover solution for us and told us how to use it. To our horror, the solution was too strong and it corroded / removed a layer of the tile. However, as this solution was provided by the ID, he said he would get the tilers to come back to replace the tiles. At the same time, the tiler was also supposed to fix the grouting as it was falling off easily (even light scratching with fingernail will remove it, which made our floor feel powdery all the time). 2 months passed and the ID said the tiler was not responding to him, which then escalated to the customer service. The customer service staff (K) came down to take a look and said he will get the tiler to come down some day with him. That took almost a month after chasing for updates. After another long wait (3 weeks), K then updated that he has to check with his management on the issue before concluding that they will not be changing the tiles for us since they were not the one who damaged it (even though the bottle of solution was given by the ID). The most mindblowing thing that K said was that we did not have to follow our ID's advice when we consulted him on the stains issue. K even asked if we saw with our own eyes that it was the tiler who dirtied the floor and took photo of it (not sure if he meant the owners should be on site 24/7 to catch these when the ID is supposed to be managing it). K also said that all defects should have been raised within a month of moving in, contradicting the ID. Up till today, the tiler has not come to fix the issue. Our ID has also stopped replying us and went missing. We tried calling him on our phones but it went straight to voicemail (perhaps he has blocked us) although he said he will arrange for the contractors to come back to fix other things. We have lost full trust in LivSpace and urge homeowners to think thrice before choosing them. Refer to attached photos for the detailed conversation with customer service agent K.

We went to Livspace and met Kate. Kate patiently listened to our needs for our new place. She has a "can do" attitude which we appreciate. She gave us ideas and even ensured a suitable colour match for our dining table/chairs with the rest of the house. From ideas to interior design to actually seeing the work to fruition, we know that it is not easy yet she maintained a calm and soft touch to everything. She listened to our questions and provided possible solutions. We appreciate her expertise and follow-up which resulted in a functional, comfortable and beautiful home. We have found her to be professional in the entire journey. Thanks, Kate!

I happened to come across the Livspace Experience Centre in IKEA and decided to approach them. I met their interior designer there but was unable to start working with them immediately. After three months, when I was ready to get my home interiors done, I contacted her again and got the ball rolling from then on. For me, it was Livspace’s brand reputation that attracted me to the company. Brand reputation acts as assurance for the quality that the company can provide and I think that people working for such a brand try to make sure that the customer is happy. If there are any delays or issues with a project, I feel like the company will try its best to fix the issue and satisfy the customer to maintain their brand reputation. One of my friends also got his interiors renovated by Livspace Singapore and had been using the home interiors for a year at that time. Another reason why I decided to choose Livspace is that I wanted the work to be done in a timely manner. Of course, my interior designer was also a factor in choosing Livspace Singapore. I really liked her personality and she seemed to be very patient. I wanted to work with someone I trust and having spoken to designers from other brands, I was leaning more towards Livspace Singapore based on my initial interactions with their interior designer. I did compare Livspace’s prices with another company as I had requested for quotes from two brands. Additionally, I checked out Livspace Singapore reviews online and many customers highlighted Livspace’s timeliness, which convinced me to go with them for my home interiors. I must say that I enjoyed my experience working with Livspace Singapore and their work is high-quality and luxurious. When working with my interior designer, it always felt like she put the client’s needs and requirements first. She ensured that the project was completed on time and met our quality expectations. I also think that with her help we were able to get the project within our budget because I’m sure that if I had worked on the budget alone then it would be way more expensive. Frankly speaking, I am impressed with the material quality of the interiors that Livspace Singapore has provided. My uncle spent about 7 times more than me on his home interiors and the quality is not as good as mine.

Our reno journey was a breeze. Kerlee took into consideration what we wanted and proposed a design tt we immediately liked. We tweaked the design along the way and it didnt even burst our budget. Kerlee listened to our needs and made our vision a reality. Her technical and project management was impeccable. Above all else, we found ourselves a professional who goes above and beyond for her clients. She deserves all the bouquets and more. Livspace has been excellent in their representation.

I think it was just through Google that I found out about Livspace Singapore. I wasn’t specifically looking for interior design companies and was just browsing online when I came across the brand. Later on, I went to the Livspace Experience Centre Singapore to look at the products and quality of materials that they offer. I learned a lot there and my awareness about the brand as well as interior design concepts increased. I was able to get a lot of information about the various options that I could choose from so I feel that this visit helped us streamline our interior design process. Our interior designer was able to quickly grasp the style that we were looking for as well as our needs and requirements. She was quite accommodating and we had a good rapport with her. Her work was spot-on too. Moreover, we found Livspace Singapore’s prices to be on par with that of other companies so we decided to go ahead with them for our project. The clincher for us was Livspace’s complimentary offers and discounts, such as their partnership with furniture brands like IKEA, which I thought would have a positive impact on our budget. I also found Livspace’s approach to be structured and appreciated the fact that they wanted to visit the site even before we could confirm the deal. Once the project started, it just so happened that the interior designer had to step away during the execution phase but the rest of the staff, who were assigned to me, was very supportive and ensured that there were no delays. We were a little apprehensive when our interior designer left, but the rest of the staff were easily able to pick up from where the designer left off - the process was smooth and comfortable. This wasn’t an ideal situation when our designers had to be changed and we did voice our concerns at the time but we were assured that the transition would be seamless and in the end the overall output wasn’t impacted. We are very happy with the design and how our home interiors have turned out. From a quality standpoint, a few concerns did come up but we raised these issues with Livspace Singapore and they were fixed promptly. I feel it’s too early to gauge the quality of the interiors as it has been only 6 months since project completion and we did encounter a few teething issues as such but I wouldn’t say that we are unhappy with the quality. In the end, I would say that my experience with Livspace Singapore was worth i

My experience with Livspace Singapore was quite good and May, the project manager assigned to me, was present on site on the day of the installation to supervise the work even though ours was a small project. I thought that only the worker would be there for installation so I was pleasantly surprised when May showed up. I was quite impressed by that and appreciated this good gesture. She was always messaging me about design ideas and pictures and progress updates too. What stuck out to me the most about Livspace Singapore is their excellent service. I am actually looking to hire Livspace again in the next few months for other projects in my house. I didn’t know much about Livspace in the beginning - I only knew that they had partnered with IKEA. When I bought my flooring from IKEA, they were the ones who assigned me to Livspace Singapore and that was the first time that I came across the brand. Later, I was in Suntec City one day and I walked past their store, which is when I realised they had a Livspace Experience Centre there. I also saw a program on a news channel that featured LivspaceSingapore regarding the funding they had received so that’s how I became more aware of the brand. As mine was a small project, I thought it was too much trouble to request quotes from many interior design companies. Once I got a quote from Livspace Singapore, my friend told me that it seemed reasonable so I went ahead with them. The fact that Livspace is an IKEA partner also gave me more confidence with the company as it would make sense that a reputed international brand like IKEA would perform necessary quality assurance checks before partnering with them. I was able to trust the credibility of the brand so I didn’t really have to reach out to other interior design companies. Working in the software industry with an MNC myself, I am aware of the kind of checks that my company does before partnering with another company. So I applied the same logic to the interior design industry and Livspace. In terms of the service that Livspace Singapore provided during the design phase, I can't say much because my project didn’t require any 3D designs as it was only flooring work that was required. Maybe I’d have a better design idea when I start working with them for my kitchen and living room. What I am most impressed by, regarding my flooring project, is that no glue was required when the floor was installed. The assembly was efficient and because no glue was involved, it will be easier to remove the flooring in the future if needed and there won’t be any bubbling. I am not an expert but these are my thoughts regarding the quality of the flooring that I have now. From what I have seen previously, glue was always required for any type of floor, be it laminate or tiles. I am not sure if not using glue is a new trend that all interior design companies are following but I liked that my floor was assembled without any glue.

I think I was searching online for interior design companies when I chanced upon Livspace. Then I walked into their Experience Centre and interacted with the staff there and it was a good experience. We also met Tessa our interior designer, for the first time at the Experience Centre. My experience with Livspace has been generally okay. I felt that timelines could be better managed by Livspace but overall, my wife and I are satisfied with how everything turned out. Initially our designer was very unsure about what our expectations were. So there was a bit of back and forth to get her to understand what we were looking for and also when it came to the materials that we wanted. However, Tessa was quite pleasant to work with and she was very open to our design ideas and suggestions. We felt very comfortable communicating with her throughout the project. I visited the showrooms of other companies too, one of them being Omni Designs. The most important reason why we chose Livspace was because our interior designer, being a mother of two children herself, was able to understand our requirements very well as we have a young daughter. We were able to discuss how we wanted to plan our space for children to play in and implement appropriate design ideas. She was able to relate very well to our requirements and was more willing to accommodate our requests. When people visit our home and ask who did the interiors, we definitely recommend Livspace to them but we also like to mention that it depends a lot on the interior designer that will be assigned. In my home, I like the overall scheme - it’s very cosy and gives off a very warm feeling. I’m pretty impressed with the kitchen as it looks very spacious and airy. I think the carpentry work was also done quite well.