Alex Residences

Raymond was patient and offered many practical designs and ideas throughout our renovation process especially as this was our first renovation. Requests and queries were also attended to by Raymond throughout the renovation process which included explanations on many of the different aspects and workings for our renovation, and also the matching of colors and design themes to help us achieve the feel we wanted for our home!

We worked with Mariana for our new house, and the decision to appoint her was not too difficult as her experience showed in her practical responses when addressing our suggestions and queries. Our priority for the new place was simplicity and ease of maintenance. Mariana understood that well, and came up with designs which we largely accepted. She was also able to adapt and customise our requirements into workable features, such as cutting out a portion of the study room carpentry so that we could incorporate a hanging fan. In addition, she was responsive even after we moved in, meeting our requests for touch up and small changes readily. Importantly, Mariana is also a pleasant person to work with. That counts for a lot when undergoing a big project like the renovation of your home. We have been living in our new place for 3 months, and are happy with the quality of the work and the layout of the carpentry. Overall, we have no regrets working with Mariana and Charlotte's Carpentry for our new place.

We have recently completed our renovation and are so thankful to have Ginny as our ID! Within our first meeting with her, we already felt that she was someone who was very experienced in design but also open to new ideas, instead of wanting to stick to simple, templated designs. When we shared some of our considerations in our kitchen layout, she very quickly gave us a few ideas and considerations and even had actual photos from previous projects to give us a clearer picture! This really demonstrated her wealth of experience in the field. We also appreciated that she is someone who has an eye for what is good design or not. She doesn't hesitate to tell us when she thinks that something will be ugly and she was very willing to share her opinions on furniture we wanted to purchase. We felt we could really trust her taste. Ginny is also extremely responsive and committed to her job. She responds very quickly and is always ready to answer our questions. Her standards are also high and she is meticulous. She does not try to brush off imperfections but she will objectively assess when we raise concerns to her. If there is an area to be rectified, she would work quickly with her vendors to rectify the problem. At times, she would also proactively let us know when she felt that something was not done to her standards and she would let us know how she intended to ask her vendors to fix it. We also appreciated that she stuck to the given timeline tightly. We were keen to move in pretty soon as we wanted the space for a growing family and she delivered on her initial timeline without delays. Finally, she was also transparent with her costs and would suggest alternatives that would fit our budget! We liked that she was a practical person, who would try to help us to save costs where possible and suggest simpler solutions e.g. showing us bathroom accessories that we could get from taobao instead of installing a bathroom niche. No regrets engaging Ginny as our ID, really love our new place and would definitely recommend her to friends and family.