Northshore Drive
Designed by D'Phenomenal
About D'Phenomenal
Rating
Reviewed by Fraser Teo・Submitted 8 Jun 2021・Project completed Oct 2020・Designer Samuel Teo & Chia Xueling
This review is intentionally 8 months "late" as we wanted to see if the works done to our apartment would stand the test of time. Today, we are still appreciative and thankful for the hard and heart work that Samuel and Xueling put in to transform this empty shell into a place we are happy and proud to call home- more so when we are working from home almost all the time! What impressed us are the duo's attentiveness to detail and the ability to grasp what their clients have in mind, based on their preferences and lifestyles. We felt that the first mock-up presented to us was unique, and a good combination of what my wife and I wanted for the apartment, at a budget comfortable to us- requirements that other designers we met were not able to meet. These were all major plus points for us- new home owners with very limited ideas to execute our ideas and / or oversee the process of the renovations. We are happy to say that they have been very successful into translating their design ideas into reality. Throughout the process, never were they once pushy, and they have been extremely accommodating of our requests for change. The renovations was completed as planned, and the required minor rectifications for some items were completed quickly within weeks. Despite having handed over the apartment to us, both of them have been very fast to respond to our calls for help, or lending us a helping hand when we needed help to look into some minor repair works. What really stands out is the quality of service that Samuel and Xueling provides to their client- they are clear communicators and quick to respond to queries or questions. We were constantly kept updated on the progress of the renovations and there was a prompt answer for every question asked and a good solution for some minor issues encountered along the way. Having chatted with their colleagues, I sense that the philosophy of good customer service runs deep in the company's DNA. Friends and family have commented on how inviting and cosy our apartment looks- a testament to Samuel and Xueling's ability to design and transform a space we look forward to coming home to, and hosting friends and family with.
Reviewed by Fraser Teo・Submitted 8 Jun 2021・Project completed Oct 2020・Designer Samuel Teo & Chia Xueling
This review is intentionally 8 months "late" as we wanted to see if the works done to our apartment would stand the test of time. Today, we are still appreciative and thankful for the hard and heart work that Samuel and Xueling put in to transform this empty shell into a place we are happy and proud to call home- more so when we are working from home almost all the time! What impressed us are the duo's attentiveness to detail and the ability to grasp what their clients have in mind, based on their preferences and lifestyles. We felt that the first mock-up presented to us was unique, and a good combination of what my wife and I wanted for the apartment, at a budget comfortable to us- requirements that other designers we met were not able to meet. These were all major plus points for us- new home owners with very limited ideas to execute our ideas and / or oversee the process of the renovations. We are happy to say that they have been very successful into translating their design ideas into reality. Throughout the process, never were they once pushy, and they have been extremely accommodating of our requests for change. The renovations was completed as planned, and the required minor rectifications for some items were completed quickly within weeks. Despite having handed over the apartment to us, both of them have been very fast to respond to our calls for help, or lending us a helping hand when we needed help to look into some minor repair works. What really stands out is the quality of service that Samuel and Xueling provides to their client- they are clear communicators and quick to respond to queries or questions. We were constantly kept updated on the progress of the renovations and there was a prompt answer for every question asked and a good solution for some minor issues encountered along the way. Having chatted with their colleagues, I sense that the philosophy of good customer service runs deep in the company's DNA. Friends and family have commented on how inviting and cosy our apartment looks- a testament to Samuel and Xueling's ability to design and transform a space we look forward to coming home to, and hosting friends and family with.
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