Ang Mo Kio Avenue 10

While we met many IDs, Edison from HOFT was the one that really listened to all our ideas and managed to creatively bring different design elements together to make it work. Despite a very short turn around time from our initial meet to the concept playback, Edison was able to present a visual mock up of the design which really wowed us as we could see our future home within reach. When it came to material selection, we were really glad to have Edison advising us, as he had good sense of different colours and textures that worked well together. While we would deliberate back and forth, Edison was always patient and gave us space to think and never hurried us. Ethan was our project manager and the experience was smooth throughout. What i liked about Ethan was that he would avoid making assumptions. Before any work commence, he will walk through with us on site to confirm the measurements and how we wanted certain things to be done. This way, we avoided many potential mistakes that could have resulted in reworks and a delay in the schedule. Ethan was also great at informing us of practical implications when it came to certain elements. This way we could evaluate if we wanted to go with aesthetics or practicality, and make an informed choice. He also made good suggestions for areas that we may not have thought about. When it came to coordination, Ethan was what we envisioned having a ID would be like. As we used a number of his contacts, he would arrange with each vendor on the schedule, and it was stress free for us. It meant a lot as we we had a 1yo to look after. I also appreciated Ethan for his positive attitude and customer oriented service. Regardless of issues that we highlighted to him, he would remain calm and look for solutions for us, never going into a debate of “he said she said”, nor shirking any responsibility. Importantly, one of the factors we went with HOFT was a tight timeline we had to work with, and they were able to commit to our timeline requirements. Indeed they delivered and kept to the schedule to handover, that we felt was far and few amongst friend and family experiences. Even after handover, Ethan continued to extend assurance and retain his customer service, to help us rectify issues that we missed during defect check. Overall, my family was really please that we selected HOFT as our ID, and for helping us create a modern yet cosy home, and we are appreciative that they took a stressful period and turned it into a pleasant memorable experience for us and our family. Thank you Edison and Ethan!