Charlotte's Carpentry

We have shopped around for IDs when we got our new condo unit in May 2021. That was during the Covid-19 pandemic period and we were worried that renovations would be delayed if we chose the wrong ID or construction company. After some research, we narrowed down to 3 ID firms which have garnered good reviews in Qanvast, including Charlotte’s Carpentry. I contacted all 3 firms and Wendy from Charlotte Carpentry was quick and courteous to get back on an appointment with the assigned Senior Designer Yang Horng. Our encounters with Yang Horng vs other IDs firms, and Charlotte’s reputation for good quality work made us decide to finally go with YH from Charlotte Carpentry. We made the right choice as the renovation took 3 months and was completed at the time indicated by us for move in. YH is always patient with us even though we sometimes ask very basic questions. Our condo was a loft unit so it was not easy to design especially for the mezzanine level. We also depended heavily on him to recommend construction materials, electrical and lightning solutions which he gladly referred us to many value for money options or even procured some of them on our behalf. YH may sometimes overlook small details when planning the renovation and communicating to his carpenter and contractors, so it is important to communicate your ideas and requirements clearly to YH and he will promptly rectify any works overlooked. There was time when the railings for our staircase was not constructed according to the drawing in the design plan. YH assured us that the issue will be fixed at no cost, which he did within the following week. Once he insisted that the aesthetics for the kitchen table top (to cover the kitchen top connection to the glass window using the same tiles) which we were reluctant to do due to cost. I’m glad we listened to his advice because he was right. He also gave us at least 3 different designs for our living room and staircase to connect to the mezzanine level. All designs were innovative and showed the thought he put into maximising the layout, storage solutions and safety of the interior living space. In particular, YH was very focused on safety and gave us many valuable advise to ensure our new home is built safely for our family with young kids, e.g. the position of the staircase lightings, the construction of cupboards. Overall a pleasant experience for us, thanks Yang Horng!