Reviewed by Jessica・Submitted 30 Dec 2020・Project completed Dec 2020・Designer Gwen
I selected Beaux Monde after speaking to and comparing various proposals from quite a number of ID firms. The project started okay, Gwen was able to conceptualise the design I wanted and made useful suggestions to improve the design - which was also why I went with her in the end. However, my renovation nightmare began once the actual renovation started. Renovation actually started in January 2019, with many hiccups. First, the HDB hacking permit took months to be settled and whenever I checked in with Gwen, there was always something wrong with the ID firm's submission to HDB, thus requiring many resubmissions. On the first day when works were supposed to start, Gwen was late and the workers who arrived on time did not know what to do. Initially, I wasn't provided with a proper schedule of the breakdown of works to be done. There were constantly delays to the schedule even after I requested for a formal schedule, and very little initiative on Gwen's part to update me unless I chased her about the progress. What was supposed to be a 3-4 month renovation with a planned completion by March 2020 just kept dragging and when Covid-19 hit, only my tiling was done (requiring all of 3 months just for what was a straightforward job). When work resumed in July, there was severe manpower issues and while I can understand the challenge in securing various workers to continue with the renovation because of Covid-19, Gwen could have done a lot better in keeping on top of the works to be done and reassuring me about progress. Instead, I found myself constantly checking in and she wasn't able to provide satisfactory responses to what her company's plans were if they were unable to secure their previous workers. The same unprofessional behaviour persisted when works finally resumed properly, with little initiative on her part to keep me updated. The last few weeks of the renovation was a true nightmare - I had initially gone with engaging an ID because I wanted the convenience of having someone oversee and project-manage the renovation. But many a times, Gwen wasn't onsite and I had to be there myself to oversee the works. Workmanship was also poor and I had to request for rectifications many a times, for instance, the touchup painting was very slipshod with chips and patches on my walls, and spots unpainted even when the touchup was supposedly 'done'. I had a lot of built in carpentry which were left with bits of paints - I presumed the painters did not bother to cover up when they did the repainting. Towards the end of the renovation, I discovered even more slips in the renovation, just to name the more serious ones - my gas pipe was left hanging in my kitchen cabinet and not connected to my stove, there was no electric point near my DB box area to connect to my modem even though I was initially advised by Gwen that was a suitable place for my modem, my gas heater was damaged and I only discovered it after the house was handed back to me, I had to arrange for my own cleaning services because the workers that Gwen promised would do the general cleaning never did turn up. All in all, it was a horrifying renovation process when the punctuality, professionalism and workmanship of the ID firm were major issues. What I couldn't accept was that when I raised my feedback to Gwen, there were often a lot of excuses, i.e. I had a ceiling leak issue which added to the delay, on top of the Covid-19 situation, but independent of all that, I found Gwen and her company to be largely irresponsible and unprofessional in managing my project, especially when their core business is supposed to be helping homeowners with their renovation as an ID firm.
Reviewed by DP・Submitted 23 Jan 2020・Project completed Aug 2019・Designer G***
We were very pleased with the designs that the designer came up for us and their showroom workmanship looks really good. But went work is suppose to start, we didnt expect it to be such a huge difference. 1. Day of start work gets delay - requested to start work on 01/10/18 and agreed upon and when confirming again on 30/09/18 than was inform that their hacker couldnt do it and have to wait few more days. 2. Carpentry installation get delayed - agreed on 25/03/18 but only delivered on 27/03/18 for kitchen and living, bed room was even later 3. Floor tiles grouting workmanship was unacceptable. We agreed on the color that the designer and tiler blended to match the floor tiles, but when the house was handed over to us, the grouting turned from beige to orangey. They claim it was due to chemical wash that the color changed. Do they not know that's the outcome if they were to do chemical wash or putting too much chemical for the wash? Some of our carpentry was installed before the grouting was touched up therefore if we were to ever dismantle the carpentry, the grouting would be different from the rest of the house. This is an example of poor coordination. Oh, ours was a resale 5RM HDB and the area was bigger than normal BTO but they only got 1 Malaysian guy to do the whole house, save cost? 4. Charged to remove door frame and make good - dismantled the door frame, but didnt smoothen it. Patches that cannot even be covered with paint. Even left a hack off patch and didnt touch up. Refer to pic Overall, we had a hard time getting updates and to be frank we will never engage them again. We made the final payment on 07/08/19 and till date (23/01/20), we have yet to receive the agreement. ID claims to need to speak to superior on certain points as the agreement was not what we agreed upon, but till date, no news. Refer to picture for poor workmanship, esp on floor grouting. Since they couldnt keep to the beige color that blends witht he floor tiles, we agreed to change to white, but still the grouting was uneven. When walking, you can feel the grouting line unevenness, some even higher than the tiles. Some grouting are having "holes" in between while mostly, the lines are not straight. For kitchen top and bottom cabinet, they were not aligned, and we did make it clear to ID that we will be doing a bifold door. But when we ask for an explanation, they said it was due to structure issue (so we blame HDB), but yet, didnt they carpenter take proper measurement? Refer to pic for the difference between top and bottom cabinet. Overall, we had a hard time getting updates and if you think you have lots of time and energy to be chasing and monitoring the work yourself, hire at your own risk. Even the manager try to brush our feedback off.
Reviewed by Pheaktra・Submitted 5 Jul 2019・Project completed Jul 2019・Designer Billy Chong
I am really thankful to Billy who has helped me throughout this otherwise-really stressful process. Billy has shouldered most of the stress so i didn't have to and I really appreciate that. He's very reliable, responsible and highly responsive throughout this process. He's incredibly helpful and has gone the extra miles on multiple occasions to help me get what I want for my unit and for that i'm truly grateful. He's easy to work with; like you've gained a friend at the end of the day. He always keeps his cool no matter what happens and is patient to answer any questions I might have at any point in time. When i have any requests to change something (because i sometimes change my mind along the way), he would be prompt to help make the necessary amendments and i appreciate his professionalism. Lastly, I just want to mention that the workmanship is great too! Everything was done within budget and timeline. I would highly recommend Billy to anyone who is looking to do their renovation work in a heart beat.