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Sub-standard Service & Poor Workmanship - Totally unsatisfied

Reviewed by Rachel Wong・Submitted 12 Mar 2019・ Project completed Dec 2018・Designer Terence Tan

I had bad experience engaging the ID firm STYLERIDER INTERIOR DESIGN, the Home Space INTERIOR Designer/ID is Terence Tan. Finding the right ID is a highly intuitive thing so one to have self-access, are we convinced after talking with the ID and their proposal etc. Very often before an agreement was signed, we were swept away by their smooth talking. I am not different from anyone too, I was moved by his desperate desire to close a deal & prove himself with promises laid out to me. During my discussion with him, I sense his inexperience but out of his sincerity and desperation I award him the reno job out of kindness. I gave him the benefits of doubt despite his claim to have at least 4 years of ID experience. After the renovation commenced, the process proved me right and the truth left me with my jaw dropping. Based on his conduct as an ID,he is obviously very inexperience, irresponsible & ignorant. I know ID usually goes on-site to give instructions on what to do etc. and I don’t expect him to be there witnessing the sub-con doing their work. But I would expect him to check on work done after every stages of work-in-progress to ensure there is nothing left out or defects, and work not well done but this is not fulfilled as promised. As an ID this is the basic responsibility, if he is there to do a check on every stages of work completed, it could have been rectified and avoid unnecessary delay and dispute. I make regular trips to my flat to spot for defects & jobs not well done. Not only were he irresponsible, ignorant his misjudgement is really a big problem. What proofs his lack of knowledge and incompetence is he can’t even justify the size of a spot light & the driver depth to be fixed onto the bedside open shelf despite his carpenter’s advice. Unfortunately he is not apologetic for his attitude but only to find reasons to cover himself up. The mishaps I encountered – - Toilet wall tiles and service yard tiles were tiled up despite part of it was chipped off visibily. - Bedside open shelve with spot light – the opening depth is too shallow for spot light driver to be fixed in causing the spot light dropped off. - Kitchen dish rack door dropped due to the inappropriate weight of the hydraulic pump used to support the door thus causing the flip door to give way. I am totally dissatisfied with his service especially the tiling workmanship is the worse I have ever came across. In conclusion, I am extremely regrettful to have recommended my sister to use his service before my unit is completed to justify the entire workmanship, his reliability and responsibility. I truly feel sorry to witness my sister’s encounter of problems and mishaps which are far more serious than mine. Till today, her 1-bedder condo (taken into consideration to offset 1 month for peak period in Dec 2018) she has yet to move in. This is absolutely ridiculous. My sincere and heartfelt advice to other home owners to make informed reviews, decisions, better to take more time to scrutinise than be regretful. I believe this quote is commonly encountered by consumers – “ Over promise, Under deliver “ . I will never refer anyone to use his service at all.

Project Management
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