Urban Design House
Reviewed by Ray・Submitted 26 Apr 2019・Project completed Feb 2019・Designer Kent Tan
When my new condo unit was turned over, it happened some of my friends recently bought new home and did renovation. When I asked my friends about their renovation, they recommended Kent Tan. After confirming he delivered projects on time with good quality and service for my friends’ home, I arranged first meeting with him with no obligation. During the first meeting when he told us his company is CASE accredited, we felt reassured. So we engaged him to renovate our home. Firstly it’s signing the agreement and paying the deposit. Then we went through a few rounds of meeting to discuss and finalize the actual design, which lasted about one month. Kent is very experienced and he made a lot of good suggestions. My wife and I had also done some research and had contributed some ideas. The process is more like blending different ideas together. The main contributions were from Kent. Some decisions were made by us from options offered by Kent. A small percentage were our own ideas. E.g., all false ceilings and lights were suggested by Kent and we decided only the color of lights. We built a few new cabinets. Kent suggested the sizes and the inner space and gave us options to select colors. My wife didn’t like the doors of our existing kitchen cabinets provided by developer. So we told Kent we wanted to change them. Kent explained to us there were 3 different types of material we could choose: 1. Laminated plywood; 2. Acrylic; 3. Tempered glasses. After comparing the costs and benefits, we decided to take 4G tempered glasses(4G glasses have thinner frame than 3G). Some original ideas proposed by me was tearing down 2 partition walls and replacing with laminated glasses to make our kitchen, living room and study room look more spacious. I guess Kent didn’t propose tearing down partition wall initially because he didn’t want us to have wrong impressions due to high cost. The construction stage lasted about 2 months. During the project, Kent visited the site regularly to make sure it’s on schedule. I also actively discussed with Kent on how to optimize the sequence of the tasks. E.g., since I’d decided to tear down partition wall, I asked Kent if we could start destruction when we were still discussing the design details. When design was finalized and destruction was done, the construction work could be started immediately. We effectively shortened the schedule by a few days. Kent is very patient, polite and accommodating which made the project a pleasant experience. Because I actively participated in the project, I constantly raised questions and ideas. Some may be constructive, and others may make no sense. Kent always responded nicely and quickly, be it text messages, phone calls or face to face discussion. Admittedly nothing was perfect. There were some problems. Kent was able to fix them swiftly until my satisfaction or acceptance. E.g., one of the bathroom basin I bought was oval shaped, so the table top need to have opening of the same shape with slightly smaller size. When it’s first installed, I noticed the oval cut of the table top was not balanced on both sides. Kent quickly arranged the worker to remove table top and take it back to factory to fix it. The overall rating I would like to give is 8 or 9 out of 10. Will I recommend Kent Tan to others? Yes. It’s important to choose a good interior designer. It’s also equally important for the home owners to play their own parts to have a successful renovation as mine. I hope this review helpful for new home owners.
Reviewed by KK・Submitted 4 Jan 2020・Project completed Dec 2019・Designer C
Our experience with urban design wasn’t pleasant and it could be better. We only renovated the living room and our master bedroom but the renovation took almost 3 months instead of the initial planning of 1 month. It stressed me so much that I feel aged and grow lot of white hair during the process of renovation. I can’t sleep well and I don’t understand the way they handle the work. We have to follow up with the ID on the progress on the renovation. My hubby and I am working so the reason to engage an ID co so we can relax and ensure work are done properly and we don’t have to stress over it. But we are the one who go to the site to oversee it most of the time. The waiting time for the carpenter is long and we have to wait for weeks for urban design to arrange the carpenter to come over! All the wait delay our renovation and moving in! People will think we should be relax and let them handle the renovation but it’s hard when we realised 1. The ID gave the wrong laminates code to the carpenter and resulting in using the wrong laminates. 2. the design for the living room shoes cabinet and display cabinet is different from 3D. All these added time as amendment required. Our renovation start in Sep 2019. We are still waiting for urban design to arrange the carpenter to come for touch up.
Reviewed by qihui・Submitted 1 Sep 2019・Project completed Jul 2019・Designer Cherrie
The modern oriental style is not something that most designers are used too. In addition, I was not too keen to affect the furnishing provided by the developer. With these constraints in mind, I turned to Qanvast to recommend designers whom may be able to do so within my budget. I’m was very glad to meet Cherrie through Qanvast. Before our first meeting, she reached out to me to find out my design vision and preference. I was pleasantly surprised that she was able to suggest a layout plan and shared reference photos to verify what I had in mind during our first meeting. Working was Cherrie and her team was a breeze. With my requirements in mind, it only took us 1 round of edits to get to the 3D drawings which I was satisfied with. I’m similarly impressed by her project management skills. With my loft unit, a scaffolding is required for the works. And this needs to be coordinated between painters, carpenters, electricians and even my zip blinds contractor. Not an easy task for sure! Overall, the renovation works took about 4-5 weeks. This is within the estimated 6 weeks which Cherrie has first committed to me. With this, I was able to achieve my objective of moving in before the lunar 7th month. The end results of the renovation was amazing. And it far exceeded any expectations I had from the start and surprisingly within the budget that I’ve set. Well done to Cherrie and her team and thank you for the efforts that you have put in (really appreciate it!) and the attention to details (would have otherwise be missed out by me!)
Reviewed by Yong Lyu・Submitted 23 Aug 2019・Project completed May 2019・Designer Teyos Tay
We got to know Urban Design House through referral by Qanvast and they clearly stood out amongst all the other 4 ID firms we met - Thanks to the professionalism and great service of our ID, Tayos. Their quotation may not be the cheapest but the quality of work, service and also warranty that comes with it make the choice very worthwhile. Tayos is very smart and spent time to understand our requirements and expectation. He is always very candid in sharing his advice to our ideas so that the final design can be optimized with the combination of aesthetics, functionality and practicality / cost. This is greatly valued by us as we want to have an experienced ID that can help us to improve our initial renovation ideas, rather than someone who simply takes our view and gets it straight to drawings / plans. He kept us informed on the progress and responded to our questions and requests promptly despite of managing a few other projects at the same time. Whenever there was an issue / hiccup during the process, Tayos is always able to propose solutions to meet our needs, including sometimes changes and rectifications needed (pretty much unavoidable for renovation based on our prior experience across different places :-)). We are also quite happy with the strong commitment on timeline and budget by Tayos and his team. The workmanship is satisfactory as well and you receive 5-year warranty from completion. Now we have lived in our new home for a few months and this review is over-due - We want to sincerely thank Tayos and his team for a smooth and pleasant renovation experience. His professionalism and great service are highly appreciated. We will be happy to recommend Urban Design House and Tayos to anyone who is looking for an excellent and reliable ID for their project. All the very best with your renovation experience!