Ovon Design

From the first time we met her, we felt very comfortable with Joannie who was very approachable and professional. She was also patient with our numerous requests and changes, and was forthcoming with her comments and suggestions. Most importantly, as our renovation progressed, Joannie proved to be a very responsive, responsible and reliable project manager. She followed up closely with all contractors – and also us – to ensure that timelines could be met. We observed that Joannie has good rapport with and is well-regarded by the contractors engaged for our job and this too facilitated the progress of the renovation. While no renovation project will go exactly as planned and without glitches, we truly appreciate Joannie’s honesty and promptness in highlighting and rectifying the unexpected issues that arose. Overall, we are grateful for and satisfied with Joannie’s services.

We are very pleased with our new place and thankful to have gotten Kate as our ID. She was the last of the IDs we met – we were satisfied with another but what drew us to her was her promptness, forthrightness and experience. She was quick in turning around her drawings and provided design solutions that resolved our issues. She was upfront about the timeline that she could not match a shorter timeline provided by the other ID but worked to provide a realistic one that could still meet our moving out date. We were impressed by the organised schedule, the detailed drawings, the confidence and problem solving that came with her experience - she was a clear winner. And we were not disappointed. I think we’ve all read horror after sales stories but this was never the case with Kate. If it’s one thing you really need from an ID, it’s prompt replies and responsibility – she would reply even at late hours and within minutes, went down with us to choose tiles, fixtures (this usually stresses me out but it was greatly helped by her patience and advice), updated us on the renovation progress and resolved any issues that we pointed out. Even up til today, she will still help to follow up on any post-move issues. Quality of the work was also good – carpentry is exceptional; my favourite is the round edges of our tv console area (requested due to kid). Smaller clean up details could be looked at better, minor gripes about painting guys but Kate helped to handle. Most importantly, we were able to move in per scheduled. Overall a great and comfortable experience with Kate and will definitely recommend her, thanks Kate!

Kate has done a fantastic job renovating our place. She was initially hired by my mum to renovate her place and I was impressed with her work and so we decided to hire her to renovate our place as well. Throughout the whole renovation during covid, Kate had been professional, kind and patient with our never ending requests for changes. Kate has a can-do and positive attitude which is admirable. She always try to provide good solutions on how to get things done. Kate has always very responsive to all our queries and problems. Our previous renovation contractor did not respond to us after they collected payment from us and that was very unprofessional. You don’t have to worry about that with Kate. She still follows up on bits and pieces for us up until now. It was challenging to do such a large scale renovation at covid times due to the lack of manpower and there were significant delays. Ovon Design had to adhere to lots of rules set up by BCA with regards to social distancing. At one point, Kate and her colleague have to be stationed at the renovation site every day from 9-6pm to ensure that the workers adhere to the social distancing rules. This was extra work and time for Kate but Kate did what needed to be done and we were truly grateful. I would definitely recommend Kate to anyone who is considering hiring her and her team. Friends and family only have good things to say when they see our place. We are so happy in the wonderfully beautiful new home that Kate has created for us. Thank you very much Kate!!