568 Sims Avenue, Singapore 387598
Reviewed by Junling・Submitted 23 Sep 2019・Project completed Sep 2019・Designer Nix
We decided to engage them after seeing their professionalism compared to the other firms we went (all through Qanvast). All was going well and in fact, faster than the schedule. Subsequently we realised: - some costs were not discussed/informed to us before we sign the contract e.g. the false ceiling which is a substantial amount and electrical works were more than we expected. - overlooked that we asked to change all the windows, when we clearly stated we did not like the existing windows. Besides the condition of the original windows wasn't great. - carpentry details were not thoughtful, the initial idea for the kitchen carpentry did not factor drawers at all to keep smaller items e.g. utensils. It was an easy way on their side to simply propose all cabinets. - only gave us 1 design for the saucer cabinet basket and we were told to look for other sources on our own. - not prompt in installing the temporary lights, which we also had to ask multiple times to be installed - the air con pipings were not taken into consideration in the whole design phase, now we are stuck with unsightly piping around the house and had to pay for partition wall to hide some of them. - We were surprised that they can't install the hood and hob as part of the whole renovation works. even the people from Harvey Norman advised us that normally this is done by ID. - Bad advice on TV console measurement. Everything looked fine on drawing but when the end product is installed, the drawers were too shallow to be of any use. We ended up had to pay to redo it. - Nix did not offer/propose us the option to re-plaster the whole house. As first time homeowners, we were not aware we could have this option for resale flat. After the false ceiling and lights were installed, we realised there are 2 different textures on the ceiling. - 27 July: house was handed over as schedule but the condition of the house was below sub-par, it amazed us how could they handover is this state. - we asked to meet the manager and because we asked to do so, they decided to stop all the rectification works without informing us. Even though we had arranged with Nix beforehand to be on site to receive a delivery, when the delivery was made, Nix simply told me to give the temporary passcode to the guy. We have valuables & furniture already in the house, who was going to be responsible for any damages or loss? This was simply irresponsible. - The manager (Serene) met us and was defensive and rude to our parents. Quoted us exorbitantly for plastering. Emailed their CEO (Aaron) and he replied with a $500 goodwill discount… - they told us to do up a list of all the things we want to rectify, and we did on 5 Aug and told them to use our own plaster contractor. no response until we sent a chaser on 7 Aug. At this point, we were informed that Serene will take over. Again, the lack of communication from them to us as clients. Gave them a deadline to get back to us with the rectification work schedule and they failed to do so. Serene only kept harping on the plastering, saying they can’t use 3rd party contractor they have not work with (fair enough, so we told them to forget about the plastering multiple times). Since Serene took over the project, her response was so slow, sometimes took a few days to reply or we have to send a few chasers. However, each time she finally replied, nothing it moving forward. All Serene did is to keep repeating herself that their rectification work will not include plastering. - 13 Aug: They took the liberty to draft a letter, using both our full names and NRIC, indicating we will not proceed with wall and ceiling works and will not hold them responsible for external contractor and that we will pay the balance money. They refused to start any work until we sign the letter. - because we refused to sign the letter, it went back and forth for 2 days and then total silence from them for 1 week despite our messages and emails. - 22 Aug: finally got a response from them to arrange a meeting on site with the CEO. - 27 Aug: met all 3 of them (Nix, Serene and Aaron) on site. We honestly thought it would be helpful, but they showed us another level of rudeness and the thorough lack of customer service and recovery. - 29 Aug: again, we had to send a chaser for updates before they respond. - 2 Sept: finally started rectification works with detailed updates from Nix, which we appreciated. - 10 Sept: works supposed to be completed, we met on site to check and they had not completed all the works that they should. Nix asked for final payment, which we refused to since the work was not done. - 11 Sept: Nix came back to us with a proposal for us to spend an entire day to see them work so that they can rectify anything on the same day. This is ridiculous as we have paid them to do their job, and now they want to waste our time and energy further to oversee them. Workmanship: they claimed to have in-house contractors and carpenters, but the workmanship took me by surprise with the quality and hollowness in all the drawers. Mechanism on all the drawers not smooth at all, and we had to replace/fix them many times. As seen from photo, the painter did not even use enough paint to cover up the writings on the wall. What was supposed to be completed by 27 July, was dragged on for the whole of August with no works, and finally completed on 16 Sept. The whole experience was a nightmare and mentally draining for us. It is unfortunate that we are unable to rate below 1 star as it has definitely been a zero star experience overall. Note: all photos here show the condition that they wanted to handover to us. 26/9 Edit: with regard to the firm's comment below - the photo was taken by myself on 3 Aug (see timestamp), when the handover date was 27 July. If the house was still in "progression state", then it is clearly not ready for handover.
Hi Junling, we hope to explain that the photos was the progression work and before the touch up. We take pride in our workmanship and on giving our 100% every day to ensure that our customers’ needs are being met.
We do our best to train each of our representatives on how to properly handle our customers’ requirement.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
|Property Type||Projects||Average Cost (New)||Average Cost (Resale)|
|HDB||3||S$ 130,000.00||S$ 75,000.00|
|5-Room||2||S$ 130,000.00||S$ 90,000.00|
The information is based on the projects we received in the past year and may not represent the firm's full portfolio and capability.
Reviewed by Anisha Kejriwal・Submitted 18 Jan 2021・Project completed Jan 2021・Designer Mariann
We had approached many Interior designers before we finalised Mariann at Ark-hitecture. It was a pleasure to have Mariann as our interior designer. She understood our requirements and gave us good proposals and design ideas which helped us envision what we wanted in our dream home. She introduced us to many suppliers which provided us enough options to compare prices and find what we liked. The renovation process was hassle free except for some minor hiccups which Mariann addressed professionally. During the renovation, she was very responsive to all our queries and updated us frequently on the progress. Overall, we are very satisifed with her work and would defintely recommend Mariann and Ark-hitecture for your renovation needs.
Reviewed by Taufiq and Nadiah・Submitted 17 Sep 2020・Project completed Sep 2020・Designer Mariann
Working with mariann from Arkhitecture has been a wonderful experience. It was our second home and we didnt have the best time with the us and contractors of our first home, so we wanted to be extra prepared. We obtained several quotes and upon comparison, we went with mariann for a few reason: attractive cost, appealing design and style and working chemistry. The last one was really important, which we do feel that mariann excelled in. She is, above all, a relationship manager and she has gone through great lengths to ensure that we get exactly what we ask for. She always manages our expectations but consistently overdelivers. She will find little ways to wow us, which we truly truly appreciate. The workmanship of our house is also of good quality: i have observed her standing at the elbow of the craftsman who installed our carpentry and give guidance should the need arise. We also really appreciate that she checks in on EVERYTHING and ensure that all the decision that can be made by us, was made by us. She really facilitated the shaping of our home and helped us to ideate when we were stuck in terms of the most functional and aesthetically pleasing design. All in all, she truly impressed us and we would likely come to her again should we need further renovations and happily recommend her to anyone who would want an id.
Reviewed by Zahid and Julia・Submitted 20 Mar 2020・Project completed Jan 2020・Designer Nix and Serene
I would like to thank Nix and Serene as well as the Ark-hitecture team on the accomplishments of our house. This has been a large project for us and the renovation is of significant importance to our family as we have been living at the place for almost a decade and would love to give a fresh new touch to it. Both Nix and Serene have contributed to create a wonderful space for us to live in and have made the process to date smooth for us. Part of the challenge is committing to build a relationship with the designers and it's a leap of faith to trust them with building our vision on budget, on schedule, and with attention to details to suit our lifestyle. They have exceeded our expectations, and we consider them one of the best renovation company we've worked with. The entire team tactfully delivered a project of exceptional planning and quality while staying on schedule and within budget. I just wanted to say thank you to all of you for being so fun and patience to work with and it means a great deal to me that you all bring a smiles on your faces and ready to solve whatever issue we're up against. It's an awesome thing and I appreciate every single one of you and all of your efforts in making this such a great experience for everyone included. Thank you and I hope you're proud of your efforts and accomplishments.
Designer Spotlight: ARK-hitecture – Grounded In Practicality
Frequently Asked Questions
What are ARK-hitecture's reviews like?
Based on 31 reviews left for ARK-hitecture, the firm achieved an average rating of 4.71. Read homeowners’ reviews of ARK-hitecture.
Where is ARK-hitecture's showroom?
ARK-hitecture has 1 showroom in Singapore, mainly in East. See all of ARK-hitecture's showroom addresses.
Is ARK-hitecture an HDB-registered or a Casetrust-accredited firm?
Yes, ARK-hitecture is an HDB-registered firm and is under the Casetrust Renovation Business scheme. For more information, refer to this page on the Casetrust accreditation scheme.
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