Icon Interior Design

Having a dream home is a desire of all homeowners. However, renovation works can potentially turn into a nightmare if the wrong ID firm is selected. Fortunately, we chose the right one to work with - Icon Interior Design. Boosting a wide design portfolio, Icon Interior lives up to its reputation of creating dream homes for many. Like a walking home encyclopaedia, Wayne is highly experienced and showed us home pictures of what he has done when we suggested certain ideas. He's also excellent with space planning that created a spacious, functional yet cosy place we love to come home to. All his suggestions pertaining to wall hacking were on-point and made a huge difference to our home design. Marc, on the other hand, complements Wayne. He understood exactly what we wanted and gave good suggestions for material selection and wall colour, which were crucial in setting the tone for our home. He was also on time with the work schedule and has excellent relationships with his trusted pool of contractors and suppliers. As a result, high-quality works from lighting, plumbing, carpentry, metal works, and paint works were delivered. In particular, our friends complimented on the outstanding carpentry work. Most importantly, Marc was highly responsive throughout the renovation, giving us great assurance. He was very accommodating when we requested changes to what was done, and where it made sense, even helped finetune our suggestions (it's not uncommon for many IDs to say "can't be done" due to the inconvenience). Marc is very reliable and managed every aspect of our project so well. We want to thank Wayne and Marc for walking this renovation journey with us and for meeting our demands and expectations for a home that balances both aesthetics and functionality.

Karen Cheong was a polite and friendly ID when we first met. However after the initial payment made to her, it was the beginning of months of nightmare. I could never reach her over the phone when I dial her number, and she will reply you that she's in meetings/on calls and worse still, reject your call without any call backs. Messages sent will take at least half a day later before responses came back. A once-upon-a-time polite lady became overnight someone who is lack of simple & basic manners to even drop you an acknowledgement with messages you dropped to her. Countless times, it ran into middle of the night to get her simple and haphazard replies, which forced me out of my bed to engage as the issues required attention. To compensate her lack of involvement in my renovation work, I took almost half a month of leave to sit in the house while the contractors do their work. For the whole duration of 2 months, I barely saw her in my unit for once, which I never had the chance to speak to her as she claimed she is busy, need to give instructions and left immediately. Since then, we never met face to face for any of the renovation work or to discuss on the defects, I literally dealt direct with the contractors who came down. Super disappointed with the experience I had with Icon Interior. You basically pay for an ID to help you project manage the renovation but none of these were delivered in mine. I would urge new home owners to stay away.

We wanted to convert our dual key unit to a single living unit, while creating a nice study area which would not look out of place. After visiting several IDs, we finally decided on Icon Interior after meeting Lyn. She was friendly and approachable, open to our suggestions and provided a design which we were impressed with. Being newbies in renovation, Lyn brought us around to choose materials/furniture and gave us guidance throughout the renovation process. Despite hiccups along the way with the project manager during the renovation process, Lyn was able to help address our concerns ultimately. She is a talented designer with a great eye for detail and we are both very pleased with how our home turned out!